PowerManage User Guide

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PowerManage User Guide D-309716

PowerManage v4.16 November 2024

Revision: 00

Table of Contents Dashboard page 33 Installers page 38 Equipment page 40 Equipment hub 49 Events page 83 Remote Inspection page 86 Reports page 91 Firmware page 94 System menu 97 Settings page 119 PowerManage 4.16 updates 129 PowerManage 4.12 updates 151 PowerManage 4.10 updates 166 PowerManage 4.8 updates 172 End user license agreement PowerManage 4.16 updates PowerManage 4.12 updates PowerManage 4.10 updates PowerManage 4.8 updates Getting started Introduction to PowerManage Introduction to the PowerManage web help Compatible systems Regular tasks to perform Setting up PowerManage Server parameter configuration methods PowerManage architecture Navigating the UI Navigating the MY JOBS and HISTORY panel Using the search filter Logging on to the PowerManage system Changing your password Resetting a forgotten password Configuring the server parameters in the web application Configuring the server parameters in the Management Console Setting up Visual alarm verification Dashboard page Accounts page Accounts Customers Installers Installers page Navigating the Installers page Accepting or rejecting installers Equipment page Navigating the Equipment page Adding panels to the server Adding a panel to the server Servicing panels Refreshing a panel configuration Pushing a basic configuration to one or more panels Assigning a panel to a different group Reassigning one or more panels that are marked for service Marking one or more panels for service on the Equipment page Resolving faults in one or more panels Suspending faults in one or more panels Creating a new report on the Equipment page Accounts page Running an inspection on the Equipment page Equipment hub Navigating the equipment hub Viewing a panel in the equipment hub Marking a panel for service in the equipment hub Reassigning a panel for service in the equipment hub Resolving faults in a panel in the equipment hub Suspending faults in a panel in the equipment hub Resuming faults in a panel in the equipment hub Devices tab Navigating the Devices tab Adding a wireless device to a panel Refreshing the Received Signal Strength Indicator of a panel Viewing all devices with troubles in a panel Performing a walktest on all eligible devices Bypassing, soak testing, and marking a device as rarely triggered Renaming or removing a device Editing the configuration of a device Using the Video on demand tab Viewing device video footage Temperature and light readings on the METEO tab Viewing device smart temperature or light readings Using the Parent and Children tabs Outputs or Automation tab Configuration tab Navigating the Configuration tab Creating a basic configuration from an existing panel configuration Synchronizing the configuration of an individual panel Editing the configuration settings of an individual panel Keypad tab State tab Events tab Customers tab Installers tab System tests tab Logs tab Navigating the Logs tab Downloading a panel log file in the panels hub Locations tab Remote inspections tab Navigating the Remote inspections tab Scheduling a remote inspection for an individual panel Reports tab Processes tab Firmware tab Navigating the Firmware tab Upgrading the firmware of an individual panel in the Equipment hub Info tab Navigating the Info tab Editing basic panel and customer information Events page Navigating the Events page Examining event video on the Events page Viewing an event or multiple events on the Events page Remote Inspection page Navigating the Remote Inspection page Remote inspection tests Remote inspection values Creating a remote inspection for a batch of panels Scheduling one or more remote inspections for a batch of panels Canceling a remote inspection Running a remote inspection manually Reports page Navigating the Reports page Creating new reports Creating a new report for all panels in the server Stopping or removing a report from the Reports page Firmware page Upgrading firmware using the Firmware menu Mass upgrading the firmware of a device System menu Groups page Navigating the Groups page Group parameters Adding a new group Groups hub Group central station communication settings Configuring the central station communication settings for a group Processes page Navigating the Processes page Processes timing column Stopping a process Users page Navigating the Users page Default super administrator Removing, suspending and enabling users Adding or editing users Adding a new user Roles page Navigating the Roles page Adding a new role Editing a role Central stations page Navigating the Central stations page Adding or editing central stations Adding a central station Editing a central station configuration Removing a central station Basic configurations page Navigating the Basic configurations page Basic configuration parameters Editing a basic configuration Settings page Navigating the Settings page General tab Editing the cellular connection settings Enabling or disabling the auto-enrollment of panels to the server by broadband connection Masking the system ID Enabling or disabling the automatic deletion of the server IP address from a panel when you remove the IP address from the server Receiver tab Enabling or disabling email and SMS notifications for online and offline panel events Enabling or disabling the generation of system online and offline events for one and two- channel panels Resolve tab Navigating the resolve page Interactive tab Editing the user notifications settings Editing the interactive session settings Editing the advertisement settings Message brokers tab Adding a message broker to the system Add message broker settings Creating a GET or POST request template Substituting values in your GET or POST request template GET or POST request example Editing message broker information Removing a message broker from the server PowerManage 4.16 updates IQ panels support License Glossary Dealer registration Adding dealer installers Adding IQ panel to PowerManage Connecting IQ panel with PowerManage IQ panel activation Billing status view Menu settings Privacy Policy Extended error information Equipment page redesign Billing plan State tab redesign IQ panel examination pane commands Customer pane Info tab System tests tab Displaying Z-Wave and PowerG+ devices on the Automation tab IQ panel firmware upgrade Dealer groups Dealer roles Dealer users Basic configuration enhancement Processes page and tab redesign Events source Display Z-Wave and PowerG+ devices Maximum of Rule Engine logs count per panel user Working key PowerManage 4.12 updates Login Multi Factor Authentication Main screen Resolve Menu Groups Central Stations Remote Inspection Equipment menu Outputs Export Emergencies Customer management Installer management Accounts Smart communicator support Event delivery status Google Maps Central Station HTTP protocol Neo and PSP panels GPRS infinite connection MacOS Safari GUI support Setup PowerManage redundancy with operator privileges Extended CSV report PowerManage 4.10 updates LTE modems upgrade for V18 panels Dual path push notifications Installers management INSTALLER tab in panel pane Incremental Upgrade VOD history Offline handler tuning for DSC panels CAUTION Process creator real name Log forwarding GSM or PowerG RSSI, temperature, and light statistic in reports Three separate private remark fields in panel info tab Stream new events – ON Customizing sounds Device ID filtering AC Fail false warning fix Recent history and Last visit widgets Secondary node group synchronization PowerManage 4.8 updates PIR camera zone association Associating a PIR camera with a sensor Using video on demand with ITv2 integration PIR camera images during a system test Upgrading 4G/LTE modems Interactive user management Panel search by customer information Authorization settings for interactive users Panel connection channel status Viewing panel connection channels Reading the diagnostics of a panel Enabling or disabling temperature and light statistics for a group of panels with smart devices Viewing GSM signal statistics Integration session access keys for type 2 ITv2 panels Customer information on the Panels page Configuring the removal of events, processes, and reports from the server in rotation Authorization settings for interactive users Server CUSTOMER INFO tab in the system settings