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Account protection

Overview​

The Account protection guidance for AlarmInstall explains how installers can help protect access to the AlarmInstall app, the connected security panel, and related account features.

Use this page when installers need to:

  • Configure safer app access.
  • Enable biometric login when supported.
  • Protect panel installer and PINs.

This page helps installers apply the available AlarmInstall settings in a way that supports account security and safe system operation.

Before you begin​

Preconditions​

  • The installer is signed in to AlarmInstall Remote mode.
  • The selected security panel is available.
  • The mobile device is protected with a device passcode, PIN, password, biometric authentication, or another supported device lock method.
  • The mobile device has network connectivity.
  • Panel installer codes and PINs are configured according to site policy.

Dependencies​

  • Biometric login depends on mobile device support and operating system settings.
  • Panel installer security depends on valid PIN configuration and installer permissions.
  • Account activity review depends on available Events and Automation Log history.

Limitations​

warning

Face ID and biometric login do not replace the need to protect the mobile device itself.

How to use this page​

Enable biometric login​

  1. Configure Face ID/Touch ID in the mobile device operating system.
  2. Open AlarmInstall.
  3. Log in to Remote mode.
  4. Open Application Settings.
  5. Turn on Use Face ID/Touch ID.
  6. Approve any operating system prompt if shown.
  7. Lock and reopen the app to confirm the login behavior.

Tips​

tip

Enable biometric login on trusted personal devices, and keep the device lock enabled.

See also
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