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Version: 3.0

User Information

Overview​

The User Information page in AlarmInstall lets installers review their account name and phone number, change the account password, and remove the account from the application.

Use this page when installers need to:

  • View the name and phone number associated with the current AlarmInstall account.
  • Change the account password.
  • Start the account removal process.

This page helps installers manage personal account access and account lifecycle actions from one place.

Before you begin​

Preconditions​

  • The installer is signed in to AlarmInstall Remote mode.
  • The installer knows the current password.
  • The mobile device has network connectivity.

Dependencies​

  • Account removal may affect access to panels, app data, and related services.

Limitations​

warning
  1. Removing an account will permanently remove access to AlarmInstall services for that account.
  2. Account removal will not remove panel configuration.

Page layout​

The User Information page displays the current user profile summary and account actions.

User InformationUser Information
  1. Change account nameChanges the account name for the current AlarmInstall account. Use to change the account name.
  2. Change account phoneChanges the phone number for the current AlarmInstall account. Use to change the account phone.
  3. Change passwordOpens the password change workflow for the current AlarmInstall account. Use to update the account password.
  4. Remove AccountStarts the account removal workflow. Use only when the installer wants to remove the current AlarmInstall account.
danger

Use Remove Account carefully. Account removal will affect access to AlarmInstall and connected services.

Common scenarios​

Open user settings​

  1. Open the AlarmInstall app.
  2. Sign in to your account in Remote mode.
  3. Open the icon-text menu.
  4. Select User Information.

Change the account password​

  1. Open User Information.
  2. Select Change password.
  3. Complete the password change form shown by the app.
  4. Enter the current password.
  5. Enter the new password.
  6. Confirm the new password.
  7. Select the confirmation action.

Remove the account​

  1. Open User Information.
  2. Select Remove Account.
  3. Enter the current password.
  4. Confirm the account removal action.
danger

Account removal is permanent. Confirm the account email and understand the consequences before approving removal.

Tips​

tip
  1. Confirm the email address before selecting User Information and then Remove Account.
  2. Change the password if the account password may have been shared, reused, or exposed.
  3. Use a strong password that is not used for other services.
  4. After changing the password, sign in again on trusted devices and sign out from devices that should no longer have access.
  5. Before removing an account, confirm whether the account is still needed for panels.

Troubleshooting​

Password change fails​

Possible causes:

  • The current password is incorrect.
  • The new password does not meet password requirements.
  • The confirmation password does not match.

What to try:

  1. Re-enter the current password.
  2. Enter a new password that meets the displayed requirements.
  3. Confirm that both new password fields match.
  4. Check network connectivity.
  5. Try again.
  6. Use the password reset process if the current password is not known.

Account removal fails​

Possible causes:

  • Network communication failed.
  • The current password is incorrect.
  • The confirmation password does not match.

What to try:

  1. Read the confirmation message carefully.
  2. Re-enter current and confirmation passwords.
  3. Check network connectivity.
  4. Contact support if removal still fails.

Account was removed by mistake​

Possible causes:

  • The wrong account email was selected.
  • The removal confirmation was approved unintentionally.
  • The installer did not understand the removal consequences.

What to try:

  1. Recreate access only through approved account setup procedures.
See also
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