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Version: 3.0

Create an account

Overview​

Remote mode

Create an account in Remote mode.

Use the Sign up! screen to create an AlarmInstall account for remote access to a compatible alarm system.

You may need to create an account during initial app setup or when you receive registration details from your provider.

After you create your account, sign in in Remote mode to open the panel list.

Before you begin​

Preconditions​

Before you create an account, make sure you have:

  • The AlarmInstall app installed.
  • A valid email address.

Limitations​

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  1. Verification codes expire after a limited time.
  2. Your password must meet the configured requirements.

Screen layout​

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For information about the sign-in screens, see Authentication and account access.

Sign-up screen with email, account details, verification code, and password fields (light theme)Sign-up screen with email, account details, verification code, and password fields (dark theme)
  1. E-mailEnter the email address for the account. It is used for sign-in and password recovery and must be unique. Use a valid email address with a domain that has an MX record.
  2. NameEnter the name for your AlarmInstall account. The name can contain letters and numbers.
  3. Phone numberEnter the phone number for the account. This field accepts numbers.
  4. E-mail codeEnter the code sent to your registered email address to verify that you own it. Codes expire after a limited time. PowerManage configures the code length and time to live (TTL).
  5. PasswordEnter a password for your account. The characters are masked.
  6. Repeat passwordEnter the password again. It must match the password in the Password field.

Common scenarios​

Create a new AlarmInstall account​

  1. Open the AlarmInstall app.
  2. Select Remote mode.
  3. Enter the Server Address provided by your installer or provider.
  4. Select Sign up!.
  5. Enter a valid email address.
  6. Select Sign up.
  7. Open the verification email.
  8. Enter the verification code in the app.
  9. Select Proceed.
  10. Enter a password.
  11. Enter the password again to confirm it.
  12. Select Proceed.
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If your dealer has assigned a panel to your account, the panel list appears. Otherwise, the app prompts you to add a panel. See Add your panel for instructions.

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Depending on your PowerManage settings, your account may be suspended after self-registration. If this happens, contact your dealer to enable your account.

Tips​

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  • If you requested a verification code, you can enter it from the Login screen by selecting Have an email code? before it expires.
  • Use an email address you can access.
  • Choose a strong password that you do not use for other services.
  • Check your spam or junk folder if the verification email is delayed.
  • Complete verification before the code expires.
  • Keep your device connected to the internet during registration.

Troubleshooting​

Verification code is incorrect or expired​

Possible causes:

  • The verification code expired.
  • The entered code is incorrect.

What to try:

  1. Request a new verification code.
  2. Enter the new code before it expires.

Verification email does not arrive​

Possible causes:

  • Email delivery is delayed.
  • The message was filtered as spam.

What to try:

  1. Check the spam or junk folder.
  2. Resend the code.
  3. Contact your dealer for help if the email still does not arrive.

Password does not meet the requirements​

Possible causes:

  • The password does not meet the password policy.

What to try:

  1. Review the password requirements.
  2. Enter a password that meets them.

Passwords do not match​

Possible causes:

  • The passwords in the two fields do not match.

What to try:

  1. Enter the same password in both fields.
See also
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