Logging in
Overview​
info
Only for Remote mode.
This page explains how to sign in to the AlarmInstall mobile application using an existing account. After logging in, installer can hanlde configuration, troubleshooting, and system health checks.
Use this guide when:
- Signing in after application installation
- Reconnecting after logout
- Troubleshooting login-related issues
- Switching between accounts
- Connecting a new mobile devices
The guide helps installers:
- Access the login remote mode screen
- Authenticate successfully
- Resolve common sign-in problems
Before you begin​
Before signing in to the AlarmInstall application, ensure the following requirements are met.
Requirements​
- AlarmInstall installed on the device
- Stable internet connection
- Valid AlarmInstall account credentials for a remote mode and panel codes for local mode.
tip
If you dont have account yet, please see Creating an installer account page.
Required information​
Installer may need:
- Server address
- Email address
- Password
Limitations​
warning
- Login may be restricted after multiple failed attempts.
- Some authentication features may depend on PowerManage settings.
- Older application versions may not support be supported by newer PowerManage versions.
How to use this page​
Log in to AlarmInstall​
- Open the AlarmInstall application.
- Tap on remote mode
- Enter the Server address provided by your dealer or monitoring provider.
- Tap OK.
- Enter your registered email address.
- Enter your password.
- Optional: Enable Keep Me Logged In.
- Tap Login.
Tips​
tip
- Save the Server address and Panel ID in a secure location for future setup.
- Use a strong password with mixed characters and symbols.
- Enable Keep Me Logged In only on trusted personal devices.
- Verify that the mobile device has internet connectivity for remote mode before troubleshooting login issues.
Troubleshooting​
| Problem | Possible cause | What to try |
|---|---|---|
| Server is unreachable | Wrong Server Address or no internet | Verify server details and network connectivity |
| E-mail or password is incorrect | Incorrect email or password | Re-enter credentials carefully or reset password |
| Account suspended message | You have reached the limit of failed login attempts | Wait for the timer, then try again. Enter your credentials carefully or restore them |
| Session expired | Security timeout | Log in again |
| Application is outdated | Current application is too old to work properly with current PowerManage server | Update your application to the latest available version |
| Interactive is disabled | Installer lacks permission to use AlarmInstall | Contact your dealer or monitoring provider to review your permissions on PowerManage |
Related pages​
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