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Version: 3.0

Log in

Overview​

Remote mode

You can sign in only in Remote mode.

Log in to AlarmInstall with your existing account to access panel configuration, troubleshooting, and system health checks.

Use this guide when:

  • Signing in after application installation
  • Reconnecting after logout
  • Troubleshooting login-related issues
  • Switching between accounts
  • Connecting a new mobile devices

The guide helps installers:

  • Access the login remote mode screen
  • Authenticate successfully
  • Resolve common sign-in problems

Before you begin​

Before you sign in, make sure you have:

Requirements​

  • AlarmInstall installed on your device.
  • A stable internet connection.
  • An AlarmInstall account.
tip

If you do not have an account, see Create an account.

Required information​

You may need:

  • The Server address provided by your dealer or monitoring provider.
  • Your registered email address.
  • Your account password.

Limitations​

warning
  • Log in may be restricted after multiple failed attempts.
  • Some authentication features depend on PowerManage settings.
  • Older app versions might not be supported by newer PowerManage versions.

Common scenarios​

info

Before you read this page, review Access your account.

Log in to AlarmInstall​

  1. Open the AlarmInstall app.
  2. Select Remote mode.
  3. Enter the Server address provided by your dealer or monitoring provider.
  4. Select OK.
  5. Enter your registered email address.
  6. Enter your password.
  7. To stay signed in, turn on Keep me signed in.
  8. Select Login.

AlarmInstall opens the panel list.

Tips​

tip
  • Store the Server address securely for future sign-ins.
  • Use a strong password that is unique to AlarmInstall.
  • Turn on Keep me signed in only on a trusted personal device.
  • Before troubleshooting sign-in issues, check that your device has an internet connection.

Troubleshooting​

Server is unreachable​

Possible causes:

  • The server address is incorrect.
  • Your device is not connected to the internet.

What to try:

  1. Check the Server address with your dealer or monitoring provider.
  2. Check your internet connection.

Email or password is incorrect​

Possible causes:

  • Incorrect email or password.

What to try:

  1. Check and re-enter your email address and password.
  2. Reset the password if needed.

Account suspended message​

Possible causes:

  • You reached the limit for failed sign-in attempts.

What to try:

  1. Wait for the lockout period to end.
  2. Check your credentials or reset your password.
  3. Try signing in again.

Session expired​

Possible causes:

  • The session timed out.

What to try:

  1. Log in again.

Application is outdated​

Possible causes:

  • Your app version is not compatible with the PowerManage server version.

What to try:

  1. Update AlarmInstall to the latest available version.

Interactive access is disabled​

Possible causes:

  • Your account does not have permission to use AlarmInstall.

What to try:

  1. Contact your dealer or monitoring provider.
See also
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