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Version: 3.0

Reset a password

Overview​

Remote mode

You can reset your password only in Remote mode.

Use Forgot? to recover access to your AlarmInstall account by creating a new password. Use this workflow if you cannot sign in or need to replace your password.

Use this page when:

  • You forget your password
  • You need to replace an expired or compromised password
  • You need to recover access after multiple failed sign-in attempts

This flow includes:

  • Email verification
  • Verification code validation
  • Secure password replacement

After a successful password reset, you can sign in with your new credentials.

Before you begin​

Before you reset your password, make sure these requirements are met.

Requirements​

  • AlarmInstall is installed on the device.
  • You can access the registered email address.
  • You have an existing AlarmInstall account.
  • The Server address is correct.

Required information​

You need:

  • The server address
  • Your registered email address
  • The verification code from the reset email

Limitations​

warning
  • Verification codes may expire after a limited time.
  • Multiple failed verification attempts may temporarily block the reset process.
  • You must meet the password requirements before you can save the new password.

Screen layout​

info

Before you read this page, review Access your account.

Password reset screen showing the email, verification code, and password fields (light theme)Password reset screen showing the email, verification code, and password fields (dark theme)
  1. E-mailEnter the registered email address to start the recovery process. The email address receives the verification code..
  2. RestoreStarts the password reset request and sends a verification code to your email address.
  3. Back to loginReturns you to the Login screen.
  4. E-mail codeEnter the code sent to your email address to verify that you own it. Codes expire after a limited time. PowerManage configures the code length and time to live (TTL). An invalid code prevents you from resetting your password.
  5. PasswordCreate the new account password. Characters are masked, and password complexity rules may apply.
  6. Repeat passwordEnter your new password again. It must match the password in the Password field.
  7. ProceedFinish the password reset process and save the new password.

Common scenarios​

Reset a password​

  1. Open the AlarmInstall app.
  2. On the Log in screen, select Forgot?.
  3. Enter the registered email address.
  4. Select Restore.
  5. Open the email from AlarmInstall.
  6. Enter the verification code.
  7. Enter a new password.
  8. Confirm the new password.
  9. Select Confirm.

The app updates your password. You can now sign in with the new password.

Tips​

tip
  • If you requested a verification code, you can enter it from the Login screen by selecting Have an email code? before it expires.
  • Use a unique password for AlarmInstall. Avoid reusing passwords from other services.
  • Complete the reset promptly to avoid code expiration.
  • Check your spam or junk folder if the reset email is delayed.
  • Store your updated credentials securely.
  • Make sure you have an internet connection during the recovery process.

Troubleshooting​

Verification code is invalid or expired​

Possible causes:

  • The code expired.
  • The code was entered incorrectly.

What to try:

  1. Request a new verification code.
  2. Enter the code again carefully.
  3. Check that the device has an internet connection.

Reset email does not arrive​

Possible causes:

  • The email was delayed.
  • The message was filtered to spam or junk.

What to try:

  1. Check the spam or junk folder.
  2. Resend the verification code.
  3. Contact your dealer or PowerManage administrator if the email still does not arrive.

Password does not meet requirements​

Possible causes:

  • The password is too short.
  • The password does not meet the configured policy.

What to try:

  1. Add the required characters or increase the password length.
  2. Try again.

Repeated password does not match​

Possible causes:

  • The two password fields do not match.

What to try:

  1. Re-enter both password fields.
  2. Try again.
See also
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