Managing devices

Overview

Use the Devices page to review the devices connected to a panel, filter device lists, edit device names, add supported devices, and enroll new devices.

Use this page when you need to:

• Check panel information.
• View zones, detectors, PGMs, and other connected devices.
• Filter devices by status or device type.
• Change a device name.
• Add supported cameras.
• Enroll a keyfob and assign an owner.

Manage all connected security devices and identify those that need attention in one location.

Before you begin

Preconditions

• You are signed in to AlarmInstall in remote mode.
• The security panel is connected to PowerManage.
• Devices, zones, PGMs, cameras, or keyfobs are configured or available for enrollment.

Limitations

warning

• Device categories may vary by panel configuration.
• Some devices may be visible but not editable.
• Available actions depend on the panel state, connection status, capabilities and active processes.
• Displayed information can be outdated until discovery, configuration download, or the relevant refresh process completes.
• Device RSSI, GSM RSSI, and Wi-Fi RSSI use separate refresh processes. Starting one process does not update the other signal-strength results.
• You cannot start another Refresh RSSI process while one is already running.
• RSSI refresh does not apply to wired zones or reed-switch sub-zones.
• Walktest cannot start when the panel is armed, in an alarm state, or disconnected from the server. Only supported security zones are included in the test.

Page layout

The Devices workflow includes two main screens:

• Devices list
• Add new device

Devices list

Callout	UI element	Description	When to use
1	Panel connection status	Shows the current connection status of the panel.	Use to confirm whether the panel is online.
2	Panel details arrow	Opens the panel details screen.	Use to view panel information.
3	Device list	Lists communication modules, zones, and connected devices.	Use to review hardware and device settings.
4	Details arrow	Opens the selected device details screen.	Use to view or edit a device.
5	Filter	Filters the device list.	Use to show all devices, only trouble devices, or hide null devices.
6	Add	Starts a new device enrollment workflow.	Use to add a device or camera.
7	Walktest	Starts a Walktest workflow.	Use to run a quick test.
8	Refresh RSSI	Refreshes the received signal strength indicator.	Use to check wireless signal quality.
9	Swipe-to-delete area	Shows the delete action after you swipe a row to the left.	Use to remove a device.

Device details screen

Callout	UI element	Description	When to use
1	Device name	Shows the selected device name.	Use this to confirm the selected device.
2	Device type	Shows the selected device type.	Use this to identify the device type.
3	Main tab	Shows warnings and basic device details.	Use this for a quick overview.
4	Configuration tab	Shows configurable device settings.	Use this to review and adjust settings.
5	Device details section	Lists active warnings and main information for the selected device.	Use this to identify issues and device details.
6	Edit icon	Shows the current device name and edit icon.	Use this to rename a device.
7	Delete icon	Removes the selected device.	Use with caution when decommissioning devices.
8	Refresh button	Updates the device configuration from the panel.	Use this when the displayed data is outdated.
9	Configuration settings	Shows the device configuration options.	Use this to review or change device settings.

Panel details screen

Callout	UI element	Description	When to use
1	Panel ID	Shows the selected panel identifier.	Use this to confirm the selected panel.
2	Panel info tab	Selects the Panel info tab.	Use this to view firmware and system information.
3	Configuration tab	Selects the Configuration tab.	Use this to review or change panel settings.
4	Refresh button	Updates the panel configuration from the panel.	Use this when the displayed configuration is outdated.
5	Configuration parameters	Shows panel configuration parameters.	Use this to review or change system behavior.

Add new device general screen

The Add new device general screen screen appears when you select the Add button from the Devices page.

Use this screen to choose the type of device you want to enroll.

Callout	UI element	Description	When to use
1	Back button	Returns to the Devices page without starting an enrollment process.	Use when you do not want to add a device.
2	PowerG security sensor enroll	Starts the workflow for enrolling a new PowerG security device.	Use when adding supported wireless sensors such as contacts, motion detectors, or other compatible devices.
3	RTSP camera enroll	Starts the RTSP camera enrollment process.	Use when adding a camera that provides an RTSP video stream.
4	ONVIF camera enroll	Starts the ONVIF camera enrollment process.	Use when adding a camera that supports the ONVIF standard.

Add device

Callout	UI element	Description	When to use
1	Enrollment ID	Enters the device ID required for enrollment.	Use to manually add a device.
2	ID scanning	Scans the PowerG device ID for enrollment.	Use to add a device by scanning the ID.
3	QR-code scanning	Scans the device QR code for enrollment.	Use to add a device by scanning the QR code.

Add RTSP camera

Callout	UI element	Description	When to use
1	Label	Enters the camera label.	Use to name the camera.
2	URI	Enters the camera stream URI.	Use to connect the RTSP camera.
3	Use public IP	Routes the camera's RTSP stream through the site's public IP instead of its local IP , so the feed is reachable from outside the local network.	Use when the camera is accessed outside the local network.
4	Assign security zones	Selects the security zones to assign to the camera.	Use to assign the camera to one or more zones.

Add ONVIF camera

Callout	UI element	Description	When to use
1	Add manually	Starts manual ONVIF camera entry.	Use when the camera is not discovered automatically.
2	Camera discover button	Use to search ONVIF cameras in network for enrollment.	Use to automatically find the ONVIF camera.
3	Camera details	Shows the information required for ONVIF enrollment, including the camera name, IP address or hostname, username, password, ONVIF port, and RTSP port.	Use to enter the required camera details.
4	Assign security zones	Selects the security zones to assign to the camera.	Use to assign the camera to one or more zones.

Use public IP

Turning on Use public IP routes the camera's RTSP stream through the site's public (WAN) IP instead of its local IP, so the feed is reachable from outside the local network. This requires the site's router to forward the RTSP port (554 by default) to the camera's local IP — either manually or via UPnP; the public IP alone won't route traffic to a specific device behind the router. Because the stream becomes reachable from the internet once enabled, use a strong password on the camera.

Assign ONVIF/RTSP camera to security zones

Assigning a security zone links an ONVIF/RTSP camera to a specific zone (a motion, contact, or other sensor) in the alarm configuration. This tells the system which camera physically covers which sensor's area, so the two are treated as connected.

Use this when a camera's field of view covers one or more security zones — for example, a hallway motion sensor and a camera pointed at that hallway. It's especially useful on sites with multiple cameras and zones, where quickly identifying the right camera during an alarm would otherwise be difficult.

When an assigned zone triggers an alarm, the push notification sent to the client in ConnectAlarm includes a direct link to the corresponding camera's stream. Tapping the notification takes the user straight to the live video from the camera what was assigned to that zone.

How to use this page

View all devices

1. Open the AlarmInstall app.
2. Sign in to your account in remote mode.
3. Select the Devices tab from the bottom navigation bar.

Add a PowerG security sensor

1. Open the Devices tab.
2. Select Add.
3. Select PowerG security sensor enroll.
4. On the Add device screen, enter the Enrollment ID.
5. Select Zone field and choose zone of device.
6. Select ENROLL.

Add an ONVIF camera

From the same (internal) network

1. Open the Devices tab.
2. Select the Add button.
3. Select ONVIF camera enroll.
4. The app scans your local network.
5. Select the camera you want to add.
6. Complete the form by entering the camera name, username, and password.

From the outside (external) network

1. Open the Devices tab.
2. Select the Add button.
3. Select ONVIF camera enroll.
4. Select Use panel public IP.
5. Assign security zones if you want direct access from push notifications to cameras.
6. Save changes.

note

You must configure your router, forward ports, and open the ONVIF port to the camera. ONVIF typically uses port 80, but this depends on your camera brand.

Check Conformant products - ONVIF for details about your camera or its manufacturer.

Add an RTSP camera

From the same (internal) network

1. Open the Devices tab.
2. Select the Add button.
3. Select RTSP camera enroll.
4. Complete the form by entering the camera label and URI.
5. Assign security zones if you want direct access from push notifications to cameras.
6. Save changes.

From the outside (external) network

1. Open the Devices tab.
2. Select the Add button.
3. Select RTSP camera enroll.
4. Complete the form by entering the camera label and URI.
5. Turn on Use panel public IP.
6. Assign security zones if you want direct access from push notifications to cameras.
7. Save changes.

note

You must configure your router, forward ports, and open the RTSP port to the camera. RTSP typically uses port 554, but this depends on your camera brand.

Add a keyfob

1. Open the Devices tab.
2. Select the Add button.
3. Select PowerG security sensor enroll.
4. On the Add device screen, enter the Enrollment ID of keyfob.
5. Choose the user who will own the keyfob.
6. Select ENROLL.

Tips

tip

• Use Only trouble devices before changing device settings. This focuses on devices that need attention.
• Check the connection status before adding or editing devices.
• Use the scan icon for device enrollment when available. Scanning reduces enrollment ID entry errors.
• Run discovery before reviewing devices if the panel hardware, modules, or enrolled devices have recently changed.
• Use Refresh RSSI to check the current and average signal strength of PowerG and PowerG+ devices.
• During Autolearn, verify the detected device model and enrollment ID before adding the device.
• Before adding an RTSP or ONVIF camera, verify the camera credentials, URLs, stream link, ports, network routing, and zone associations.
• Associate cameras with the relevant zones so users can identify video related to alarm activity.
• Review parent and child relationships before removing a module or device.

Troubleshooting

Problem	Possible cause	What to try
The Devices tab does not show expected devices	A filter is hiding the device. Discovery may be incomplete. The device configuration may be outdated. The device is not supported.	Check the app connection status. Check filters. Check panel internet connection. Reopen Devices page.
The scan icon does not work	Camera permission is denied. The camera cannot read the enrollment code.	Check the mobile device camera permission for AlarmInstall. Make sure the enrollment code is visible. Try scanning again. Enter the enrollment ID manually if scanning is unavailable.
Enrollment does not finish when adding a device	The panel is offline or lost connection during enrollment. The Enrollment ID was entered incorrectly.	Check the panel connection status on the Devices page before starting enrollment. Re-enter the Enrollment ID, or use ID scanning or QR-code scanning to avoid typing errors. If the panel disconnects mid-enrollment, wait for it to reconnect and try again.
ENROLL is disabled, or nothing happens after selecting it	A required field, such as Enrollment ID is empty.	Confirm the Enrollment ID field is filled in, either manually or by scanning. Confirm all required fields are complete, then select ENROLL again.
The device is reported as already enrolled	The Enrollment ID is already assigned to another device on this panel.	Check the Devices list to see whether the device already appears. Delete the existing entry if it is no longer needed, or use the correct Enrollment ID for the new device.
No ONVIF cameras appear under Discovered camera	The camera is not on the same local network as the mobile device. ONVIF discovery is disabled on the camera, or the camera does not support it.	Confirm the camera and the mobile device are connected to the same network. Confirm ONVIF is enabled on the camera. Select the refresh icon next to Discovered camera to scan again. If the camera still does not appear, select Add manually and enter the camera details directly.
Adding an RTSP or ONVIF camera fails (SAVE or CONNECT CAMERA does not complete)	Incorrect camera name, IP address/hostname, username, or password. The ONVIF or RTSP port does not match the camera brand.	Double-check the camera name, IP address or hostname, username, and password. Confirm the ONVIF port (default 80) or RTSP port (default 554) for your camera brand. For access from outside the local network, confirm the router is configured with forwarded ports, or turn on Use panel public IP.
Configuration settings cannot be changed	The device or setting is visible but not editable. Available settings depend on the security panel configuration and firmware.	Confirm whether the setting is expected to be editable for your panel model. Select Refresh on the Device details or Panel details screen to load the latest configuration. Check the panel or device manufacturer's documentation for which settings can be changed remotely.
Configuration changes do not save	The panel went offline, or the connection was lost while saving. The value entered is outside the allowed range for that setting. Panel can reject some values due to panel logic or an unhealthy state	Check the panel connection status before making changes. Re-enter the setting once the panel is confirmed online, then save again. Refresh the screen to confirm the current configuration, and retry if the change did not apply.

Related pages

See also

• Configuration
• Managing locations