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Version: 3.0

Dashboard

Overview​

Use the Dashboard to review Neo 5 panel health, connectivity, power, software, and connected devices.

Use this screen to:

  • Check panel connectivity and operating status.
  • Review battery, power, Wi-Fi, and cellular status.
  • Review connected security and automation devices.
  • Identify connectivity or device issues.
  • View device categories.
  • Start the configuration wizard.

Before you begin​

Preconditions​

  • Make sure the Neo 5 panel is powered on and operational.

Important limitations​

warning
  • Offline devices might not display current status information.

Screen layout​

Dashboard screen​

Neo 5 panel DashboardNeo 5 panel Dashboard
  1. WizardStarts the panel configuration wizard for guided setup or maintenance.
  2. Panel Info sectionShows panel hardware information and communication status.
  3. Devices Info sectionShows connected device categories and device counts. Select a category to view its devices.

Panel info section​

The Panel Info card summarizes the Neo 5 panel's status.

Available indicators may include:

  1. Broadband signalShows the panel's broadband connection status.
  2. Cellular signalShows cellular availability. The signal indicator reflects connection quality.
  3. AC powerShows whether the panel is connected to AC power.
  4. BatteryShows the battery condition and, when available, its charge level and charging status.
  5. Software versionShows the installed firmware version. This information is read-only.

Devices info section​

The Devices Info section organizes connected devices by category.

Supported categories may include:

  1. DevicesLists PowerG devices, such as motion sensors, door and window contacts, and detectors.
  2. ModulesLists modules connected to the panel.
  3. KeypadsLists keypads connected to the panel.

Common scenarios​

Review panel status​

  1. Open the Dashboard.
  2. Review the Panel Info section.
  3. Check broadband status.
  4. Check cellular signal status.
  5. Check the AC power connection.
  6. Review battery percentage and charging state.
  7. Check the software version if needed.

View devices​

  1. Open the Dashboard.
  2. In Devices Info, select Devices.
  3. Review the displayed PowerG device information.

View modules​

  1. Open the Dashboard.
  2. Select the Module tab.
  3. Review the available modules.

View keypads​

  1. Open the Dashboard.
  2. Select the Keypads tab.
  3. Review the listed keypads.

Tips​

tip
  • Review the dashboard regularly to identify communication issues before they affect system operation.
  • Verify battery and AC status after power outages.

Troubleshooting​

Cellular data shows no signal​

Possible causes:

  • Cellular coverage is poor.
  • The cellular module is unavailable or not configured correctly.
  • The carrier service is temporarily unavailable.

What to try:

  1. Check that cellular service is available.
  2. Check panel communication settings.
  3. Check that the cellular module is available.
  4. If the signal remains unavailable, contact your administrator or service provider.
See also
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