Skip to main content
Version: 3.0

Events

Overview​

Use the Events screen to review a timeline of events reported by the panel and connected devices. Events can include system activity, alarms, status changes, troubles, restorations, and device activity.

Use this screen to:

  • Review recent panel activity.
  • Review historical events.
  • Investigate alarms or system issues.
  • Check when an event occurred.
  • Filter and search event records.

Before you begin​

Preconditions​

  • Confirm that the Neo 5 is powered on and operational.
  • Events must exist for the selected panel.

Limitations​

warning
  • Only events that have been recorded by the system are displayed.
  • Event history retention may vary depending on the panel configuration and firmware.

Screen layout​

Events screen​

Neo 5 Panel Events screenNeo 5 Panel Events screen
  1. RefreshRefreshLoads the latest events from the panel.
  2. Events with detailsShows each event's timestamp, name, zone, and partition.

Common scenarios​

Review recent events​

  1. Open the Events screen.
  2. Review the most recent date group at the top of the timeline.
  3. Examine event timestamps and descriptions.

Tips​

tip
  • Use filters before investigating large event histories.

Troubleshooting​

Events are not visible​

Possible causes:

  • No events have been generated.
  • The selected panel has no available event history.

What to try:

  1. Check that you selected the correct panel.
  2. Check that the panel is connected.
  3. Reopen the Events screen.
  4. If events still do not appear, contact your service provider or dealer.
See also
Was this page helpful?