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Version: 3.0

Visonic

Overview​

Use the Visonic virtual keypad to connect to and operate a Visonic alarm panel in Local mode. It provides controls that are normally available on a physical keypad.

Use this page to:

  • Connect directly to a Visonic panel through its access point or a USB connection.
  • Authenticate with a valid installer code.
  • View panel status indicators.
  • Navigate panel menus.
  • Perform arming and disarming operations.
  • Access panel functions during installation, configuration, maintenance, and troubleshooting.

Before you begin​

Preconditions​

  • Make sure the Visonic panel is powered on.
  • Make sure the panel model supports Local mode.
  • Have a valid panel installer code.
  • Connect your device to the panel through its access point or a supported USB connection.

Dependencies​

  • Visonic control panel.
  • Wi-Fi or USB connection to the panel.

Important limitations​

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  • Keep the mobile device connected to the panel through Wi-Fi or a supported USB connection while you use the virtual keypad.

Screen layout​

The Visonic virtual keypad workflow has two stages:

  1. Connect to the panel in Local mode.
  2. Operate the panel with the virtual keypad.

Local mode connection screen​

Visonic virtual keypadVisonic virtual keypadn
  1. Open Wi-Fi SettingsOpens your device's Wi-Fi settings so you can connect to the panel's access point.
  2. Access code and numeric keypadProvides a field and numeric keys for entering the panel access code after you connect to the panel.

Virtual keypad screen​

Visonic virtual keypadVisonic virtual keypadn
  1. Panel status and numeric keypadShows panel status indicators and system messages. Use the keypad to enter codes and navigate panel menus.

Common scenarios​

Connect to a panel in Local mode​

  1. Open the Visonic virtual keypad.
  2. Select Open Wi-Fi Settings.
  3. Connect your device to the panel access point.
  4. Enter the panel access code.
  5. Select Confirm.
USB connection

To use a supported USB connection instead, connect the mobile device to the panel before you enter the panel access code.

Configure the PowerManage connection to connect.tycomonitor.com​

Broadband connection​

  1. Set Central Station Reporting to All *all.
  2. Set 1st Method to broadband first.
  3. Set Receiver 1 IP to 52.59.171.55.
  4. Set RCVR 1 DNS to connect.tycomonitor.com.

Cellular connection​

  1. Set GPRS Report to On.
  2. Set GPRS APN to the access point name (APN) supplied by the cellular provider.
  3. Set Network Roaming to modem roam enable.
  4. Set Cell Keep Alive to On.
  5. Set Central Station Reporting to All *all.
  6. Set Receiver 1 IP to 52.59.171.55.
  7. Set RCVR 1 DNS to connect.tycomonitor.com.
  8. Set My SIM tel# to the phone number of the subscriber identity module (SIM).

Tips​

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  • Check the panel connection before entering codes or issuing commands.
  • Keep your device connected to the panel access point while using Local mode.
  • If a command does not respond, check whether the panel reports a fault or communication issue.

Troubleshooting​

Cannot connect to the panel​

Possible causes:

  • The mobile device is not connected to the panel access point.
  • The USB connection is disconnected.
  • The panel is powered off.

What to try:

  1. Check that the panel is powered on.
  2. Check the Wi-Fi or USB connection.
  3. Reconnect to the panel access point.
  4. Connect to the panel again.

Panel does not appear on PowerManage after configuration​

Possible causes:

  • A communication setting is incorrect.
  • The panel is not connected to the internet.

What to try:

  1. Check that the panel has an internet connection.
  2. Check the communication settings against the values in Configure the PowerManage connection.
  3. If the panel still does not appear, contact your administrator or service provider.

Installer code is rejected​

Possible causes:

  • The installer code was entered incorrectly.
  • The code does not have sufficient privileges.
  • Installer access is not enabled in ConnectAlarm.

What to try:

  1. Check that you selected the correct panel.
  2. Re-enter the code carefully.
  3. Check that the code has sufficient privileges.
  4. Check that installer access is enabled in ConnectAlarm.
  5. If the code is still rejected, contact your administrator or service provider.
See also
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