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Version: 3.0

Review events

Overview​

Use the Events screen to review security system events for the selected panel.

Use this screen to:

  • Review recent alarms, restores, troubles, and activity events.
  • Check when an event occurred.
  • Identify the device, zone, or system component related to an event.

Review events to check whether the panel reported an alarm, restore, trouble, or configuration change.

Before you begin​

Preconditions​

  • You are signed in to AlarmInstall in Remote mode.
  • The selected security panel is available.
  • The app shows CONNECTED so you can view the latest event information.
  • At least one event exists in the event history.

Dependencies​

  • Event updates require communication between the app, the PowerManage server, and the security panel.
  • Event source names depend on device, zone, panel, or installer configuration.

Limitations​

warning
  • Event history may stop updating if the panel disconnects or communication is delayed.
  • Your PowerManage configuration may hide some events.
  • You cannot delete events.
  • Alarm events may indicate a safety or security issue. Follow local procedures before dismissing an alarm.

Screen layout​

The Events screen appears under the Events tab.

Events screen showing event list with event info, details, central station delivery status, and filter options (light)Events screen showing event list with event info, details, central station delivery status, and filter options (dark)
  1. Event infoShows the zone number, event name, and partition associated with the event.
  2. Event detailsOpens additional information about the event.
  3. Central station delivery statusShows the central station delivery status: Queued, Delivered, Failed, Retry, or Processing.
  4. FilterEvent filtersFilters events by type. Select All, Alarms, or Activity.

Event details screen​

Event details screen showing event info and central station delivery status (light)Event details screen showing event info and central station delivery status (dark)
  1. About eventShows the zone number, event name, and partition associated with the event.
  2. Central station delivery statusShows the central station delivery status: Queued, Delivered, Failed, Retry, or Processing.

Common scenarios​

Open the Events screen​

  1. Open the AlarmInstall app.
  2. Sign in to your account in Remote mode.
  3. Select the required security panel.
  4. Select the Events tab from the bottom navigation bar.

View event details​

  1. Open the AlarmInstall app.
  2. Sign in to your account in Remote mode.
  3. Select the required security panel.
  4. Select the Events tab from the bottom navigation bar.
  5. Select the event details control next to the event timestamp.

View alarm events​

  1. Open the Events screen.
  2. Select the Alarms filter.
  3. Review the filtered event list.

Tips​

tip
  • Use the Alarms filter to review urgent or security-related events first.
  • Check the event source and timestamp before taking action. Similar events can appear close together.
  • Use the All filter if an expected event does not appear under Alarms or Activity.

Troubleshooting​

Events do not appear​

Possible causes:

  • No events are available in the event history.
  • The panel is disconnected.
  • A filter is hiding the events.

What to try:

  1. Select the All filter.
  2. Confirm that the app shows CONNECTED.

Failed event delivery to central station​

Possible causes:

  • The central station is unavailable.
  • The central station configuration is incorrect.

What to try:

  1. Check the central station configuration in PowerManage.
  2. Check the central station connection status in PowerManage.
See also
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