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Log

Overview​

The Log screen displays event logs generated by the control panel. Logs help installers review panel activity, verify system events, and troubleshoot issues.

Use this page to:

  • Review recent panel activity
  • Monitor alarm and restore events
  • Verify event timestamps
  • Access standard and legacy logs
  • Refresh log data from the server

The page groups events by date and displays the time and description for each event.

Before you begin​

Preconditions​

  • The panel must be online and connected to the server

Dependencies​

  • Active communication between the panel and the server
  • Supported panel firmware
  • Legacy logs require a compatible PowerMaster panel

Important limitations​

warning
  • IQ panel logs are not visible in AlarmInstall.
  • Legacy logs are available only for PowerMaster panels.
  • Event time show the panel time.
  • Some logs may not appear immediately if panel communication is delayed.

Page layout​

Log screen interface​

Log screen Log screen
CalloutUI elementDescriptionWhen to use
1Refresh iconDownloads and displays the most up-to-date log information from the server.Use after recent panel activity or when troubleshooting delayed events.
2STANDARD LOG tabDisplays the standard event log.Use for regular user event review and monitoring.
3Date group headerGroups events by the day they occurred.Use to organize and review events chronologically.
4Event source, time, and descriptionShows the origin of the event, including source, time, and description.Use this to identify which device or component generated the event and when it occurred.
5LEGACY LOG tabDisplays the legacy event log used by security operators and systems.Use when reviewing PowerMaster legacy events.

How to use this page​

View standard logs​

Goal:

  • Review recent panel activity using the standard log.

Steps:

  1. Open the Log screen.
  2. Select the STANDARD LOG tab.
  3. Scroll through the event list.
  4. Review event dates, descriptions, and times.

Expected result:

  • The application displays standard panel events grouped by date.
  • Each entry shows the event source, description, and received time.

View legacy logs​

Goal:

  • Review legacy events for supported PowerMaster panels.

Steps:

  1. Open the Log screen.
  2. Select the LEGACY LOG tab.
  3. Review the displayed event entries.

Expected result:

  • The application displays legacy events for the selected PowerMaster panel.
note

The LEGACY LOG tab appears only for supported PowerMaster panels.

Refresh logs​

Goal:

  • Retrieve the latest events from the server.

Steps:

  1. Open the Log screen.
  2. Tap the Refresh icon.
  3. Wait for the log list to update.

Expected result:

  • The latest available events appear in the log list.
  • Newly received panel events become visible.
tip

Refresh the logs after testing sensors, arming states, or alarm events.

Review event history by date​

Goal:

  • Analyze events that occurred on a specific day.

Steps:

  1. Open the Log screen.
  2. Locate the required date header.
  3. Review all events listed under that date.

Expected result:

  • Events are grouped and displayed chronologically for easier review.

Tips​

tip
  • Use the refresh function before reviewing critical events.
  • Review logs in chronological order when troubleshooting alarms or connectivity issues.

Troubleshooting​

Logs do not appear​

Possible causes

  • The panel is offline
  • Server communication is unavailable

What to do

  1. Verify that the panel is connected.
  2. Tap the Refresh icon to reload the logs.
  3. Check network or server connectivity.

Recent events are missing​

Possible causes

  • The logs have not refreshed
  • Communication delays are occurring

What to do

  1. Tap the Refresh icon.
  2. Wait for synchronization to complete.
  3. Verify panel communication status.
See also
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