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Version: 3.0

Log

Overview​

Use the Log screen to review event logs generated by the control panel and troubleshoot panel activity.

Use this page to:

  • Review recent panel activity.
  • Monitor alarm and restore events.
  • Verify event timestamps.
  • Access standard and legacy logs.
  • Refresh log data from the server.

The screen groups events by date and shows the time and description for each entry.

info
  • Visonic panels: Two independent logs are available: the Standard log (up to 1,000 records) and the Legacy log (up to 100 records). You can download both logs at the same time.
  • DSC Neo/PSP panels: One panel log is available, with up to 1,000 records.
  • IQ panels: You cannot download the panel event log to AlarmInstall. Instead, select Download Log to IQMS. PowerManage sends a command to the panel, which uploads its system and diagnostic logs directly to the IQMS server.

Before you begin​

Preconditions​

  • The panel is online and connected to the server.

Dependencies​

  • The panel communicates with the server.
  • The panel uses supported firmware.
  • To view legacy logs, you need a compatible PowerMaster panel.

Limitations​

warning
  • Event times use the panel's clock.
  • Logs may be delayed if panel communication is delayed.

Screen layout​

Log screen interface​

Log screenLog screen
  1. RefreshRefreshDownloads and displays the latest log information from the panel.
  2. STANDARD LOG tabShows up to 1,000 events with descriptions for alarms, alerts, troubles, arming and disarming, and device activity.
  3. LEGACY LOG tab

    Displays the legacy event log with up to 100 records. This log uses the CID (Contact ID) format, so events appear as numeric codes instead of descriptive text. Use when you need to cross-reference events with central station reports, verify CID event codes, or troubleshoot central station reporting issues.

  4. Event source, time, and descriptionShows the event source, such as a zone, keypad, keyfob, siren, or user, along with the event time and description.
note

The LEGACY LOG tab appears only for supported PowerMaster panels.

Common scenarios​

View standard logs​

  1. Open the Log screen.
  2. Select the STANDARD LOG tab.
  3. Review the event list.
  4. Check the event dates, descriptions, and times.

View legacy logs​

  1. Open the Log screen.
  2. Select the LEGACY LOG tab.
  3. Review the displayed event entries.
note

The LEGACY LOG tab appears only for supported PowerMaster panels.

Refresh logs​

  1. Open the Log screen.
  2. Select the Refresh icon.
  3. Wait for the log list to refresh.
tip

Refresh the logs after testing sensors, arming states, or alarm events.

Review event history by date​

  1. Open the Log screen.
  2. Locate the required date header.
  3. Review all events listed under that date.

Tips​

tip
  • Select Refresh before reviewing important events.
  • Review logs in chronological order when troubleshooting alarms or connectivity issues.

Troubleshooting​

Logs do not appear​

Possible causes:

  • The panel is offline.
  • Server communication is unavailable.

What to try:

  1. Check that the panel is connected to the server.
  2. Select the Refresh icon to reload the logs.
  3. Check network or server connectivity.

Legacy logs do not appear​

Possible causes:

  • The panel is offline.
  • Server communication is unavailable.
  • The selected panel does not support legacy logs.

What to try:

  1. Check that the panel is connected to the server.
  2. Select the Refresh icon to reload the logs.
  3. Check network or server connectivity.
  4. Check whether the panel is a supported PowerMaster model.

Recent events are missing​

Possible causes:

  • The logs have not refreshed.
  • Communication delays are occurring.

What to try:

  1. Select the Refresh icon.
  2. Wait for synchronization to complete.
  3. Check the panel communication status.
See also
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