Managing devices

Overview

The Devices page in AlarmInstall lets users view, filter, manage, and add devices.

Use this page when users need to:

• Check security panel information.
• View zones, detectors, PGMs, and other connected devices.
• Filter devices by status or device type.
• Edit a device name.
• Add supported cameras.
• Enroll a keyfob and assign an owner.

This page helps users manage connected security devices from one place and find devices that need attention.

Before you begin

Preconditions

• The installer is signed in to the AlarmInstall app in remote mode.
• The security panel is connected to PowerManage.
• Devices, zones, PGMs, cameras, or keyfobs are configured or available for enrollment.

Limitations

warning

• Device categories may vary by security panel configuration.
• Some devices may be visible but not editable.

Page layout

The Devices workflow includes two main screens:

• Devices list
• Adding new device

Devices list

Callout	UI element	Description	When to use
1	Panel connection status	Shows panel connection status.	Use this to view panel connection status.
2	Panel details arrow	Opens the Panel details screen.	Use this to view panel details.
3	Device list section	Lists communication modules, zones and connected devices.	Use to review communication hardware, devices and change their configuration.
4	Details arrow	Opens the selected device details screen.	Use to view or edit a device.
5	Filter	Button for filtering devices.	Use this to view all devices, show only trouble devices, or hide null devices.
6	Add button	Floating button used to add new devices.	Use this to start enrollment workflows.
7	Walk Test quick action	Quick-access icon to start Walk Test.	Use this to quickly run Walk Test.
8	RSSI	Quick-access icon to refresh the received signal strength indicator.	Tap to run RSSI.
9	Swipe-to-delete area	Appears after swiping a zone row right-to-left and shows the Delete action.	Tap to delete a device.

Device details screen

Callout	UI element	Description	When to use
1	Device name	Shows the selected device name.	Use this to confirm the selected device.
2	Device type	Shows the selected device type.	Use this to identify the device type.
3	Main tab	Shows warnings and basic device details.	Use this for a quick overview.
4	Configuration tab	Shows configurable device settings.	Use this to review and adjust settings.
5	Device details section	Lists active warnings and main information for the selected device.	Use this to identify issues and device details.
6	Name field (custom label)	Shows the current device name and edit icon.	Use this to rename a device.
7	Delete icon	Removes the selected device.	Use with caution when decommissioning devices.
8	Refresh button	Updates the device configuration from the panel.	Use this when the displayed data is outdated.
9	Configuration settings	Shows the device configuration options.	Use this to review or change device settings.

Panel details screen

Callout	UI element	Description	When to use
1	Panel ID	Shows the selected panel identifier.	Use this to confirm the selected panel.
2	Panel info tab	Selects the Panel info tab.	Use this to view firmware and system information.
3	Configuration tab	Selects the Configuration tab.	Use this to review or change panel settings.
4	Refresh button	Updates the panel configuration from the panel.	Use this when the displayed configuration is outdated.
5	Configuration parameters	Shows panel configuration parameters.	Use this to review or change system behavior.

Add device

The Add device screen appears when you select the Add button from the Devices page.

Use this screen to choose the type of device you want to enroll.

Callout	UI element	Description	When to use
1	Back button	Returns to the Devices page without starting an enrollment process.	Use when you do not want to add a device.
2	PowerG security sensor enroll	Starts the workflow for enrolling a new PowerG security device.	Use when adding supported wireless sensors such as contacts, motion detectors, or other compatible devices.
3	RTSP camera enroll	Starts the RTSP camera enrollment process.	Use when adding a camera that provides an RTSP video stream.
4	ONVIF camera enroll	Starts the ONVIF camera enrollment process.	Use when adding a camera that supports the ONVIF standard.

Available enrollment options

PowerG/G+ security sensor enroll

Use this option to add compatible PowerG devices to the panel.

Supported devices include:

• Door and window contacts
• Motion detectors
• Glass-break detectors
• Smoke detectors
• Other compatible PowerG devices

The enrollment workflow typically requires:

• A valid enrollment ID
• Device activation according to installation instructions
• Communication with the panel

RTSP camera enroll

Use this option to add a camera using an RTSP stream.

You need:

• Camera IP address
• RTSP URL
• Username and password
• Network connectivity between the panel and camera

ONVIF camera enroll

Use this option to add cameras that support ONVIF discovery and management.

Depending on the installation method, you need:

• Camera credentials
• ONVIF service availability
• Access to the local network or externally accessible camera address

note

The enrollment options displayed on this screen depend on the panel model, firmware version, and enabled features.

warning

Enrollment requires communication with the panel. If the panel is offline, the enrollment process will fail or remain incomplete.

How to use this page

View all devices

1. Open the AlarmInstall app.
2. Sign in to your account in remote mode.
3. Select the Devices tab from the bottom navigation bar.

Add a keyfob

1. Open the Devices tab.
2. Select the Add button.
3. Select Keyfob enroll.
4. On the Add keyfob screen, enter the Enrollment ID.
5. If supported, select the scan icon to capture the enrollment ID.
6. Select the Owner field.
7. Choose the user who will own the keyfob.
8. Select ENROLL.

Add an ONVIF camera

From the same (internal) network

1. Open the Devices tab.
2. Select the Add button.
3. Select ONVIF camera enroll.
4. The app starts scanning your local network.
5. Select the camera you want to add by tapping it.
6. Complete the form by entering the camera name, username, and password.

From the outside (external) network

1. Open the Devices tab.
2. Select the Add button.
3. Select ONVIF camera enroll.
4. Select Use panel public IP.
5. Assign security zones if you want direct access from push notifications to cameras.
6. Save changes.

note

You need to configure the router, forward ports, and open ONVIF and RTSP ports to the camera. ONVIF typically uses port 80 and RTSP 554, but this depends on your camera brand.

Please check Conformant products - ONVIF for details about your camera or its manufacturer.

Tips

tip

1. Use Only trouble devices before changing device settings. This helps focus on devices that need attention.
2. Check the connection status before adding or editing devices.
3. Use the scan icon for device enrollment when available. Scanning can reduce entry errors in the enrollment ID.

Troubleshooting

Problem	Possible cause	What to try
The Devices tab does not show expected devices	A filter is hiding the device.	Check the app connection status. Check filters.
The scan icon does not work	Camera permission is denied. The camera cannot read the enrollment code.	Check the mobile device camera permission for ConnectAlarm. Make sure the enrollment code is visible. Try scanning again. Enter the enrollment ID manually if scanning is unavailable.

Related pages

See also

• Events
• Groups
• Remote inspections
• Log
• Managing locations