Manage devices

Overview

Use the Devices screen to review connected devices, filter the device list, edit device names, and add supported devices.

Use this screen to:

• View zones, detectors, PGMs, and other connected devices.
• Filter devices by status or device type.
• Change a device name.
• Add supported devices.

Review connected security devices and identify those that need attention in one place.

Before you begin

Preconditions

• You are signed in to AlarmInstall in Remote mode.
• The security panel is connected to PowerManage.
• Devices, zones, PGMs, cameras, or keyfobs are configured or available for enrollment.

Limitations

warning

• Device categories may vary by panel configuration.
• Some devices can be visible but not editable.
• Available actions depend on the panel state, connection status, capabilities, and active processes.
• Displayed information can be outdated until discovery, configuration download, or the relevant refresh process completes.
• Device RSSI, GSM RSSI, and Wi-Fi RSSI use separate refresh processes. Starting one process does not update the other signal-strength results.
• You cannot start another Refresh RSSI process while one is running.
• RSSI refresh does not apply to wired zones or reed-switch sub-zones.
• Walktest cannot start when the panel is armed, in an alarm state, or disconnected from the server. Only supported security zones are included in the test.

Screen layout

The device workflow includes the Devices screen, which has filters, and the Add device screen.

Devices list

1. Panel connection statusShows whether the panel is online.
2. Panel detailsOpens the panel details screen, where you can view panel information.
3. Device listLists communication modules, zones, and connected devices.
4. Device detailsSelect the security zones to associate with the camera.
5. Device filtersFilters the list to show all devices, devices with troubles, or hide null devices.
6. AddOpens Adding new device and starts the workflow for adding a supported device.
7. WalktestStarts a Walktest.
8. Refresh RSSIRefreshes the received signal strength indicator (RSSI) so you can check wireless signal quality.
9. Swipe-to-delete areaReveals the delete action when you swipe a row left.

Device details screen

1. Device name and typeShows the name and type of the selected device.
2. Main tabShows warnings and basic device details.
3. Configuration tabShows device settings that you can review or change.
4. Device details sectionLists active warnings and key information for the selected device.
5. RenameShows the current device name and the control for renaming it.
6. DeleteRemoves the selected device. Use this action when decommissioning a device.
7. Refresh buttonUpdates the device configuration from the panel.
8. RefreshUse for refresh configuration.
9. Configuration settingsShows the available device configuration options.

Panel details screen

1. Panel IDShows the identifier of the selected panel.
2. Panel info tabOpens the Panel info tab, which shows firmware and system information.
3. Configuration tabOpens the Configuration tab, where you can review or change panel settings.
4. Refresh buttonUpdates the panel configuration from the panel.
5. Configuration parametersShows the panel configuration parameters.

Add new device

The Add new device screen appears when you select Add on the Devices screen.

Use this screen to choose the type of device you want to enroll.

1. PowerG security sensor enrollStarts enrollment for a supported PowerG security device, such as a contact or motion detector.
2. RTSP camera enrollStarts enrollment for a camera that provides an RTSP video stream.
3. ONVIF camera enrollStarts enrollment for a camera that supports ONVIF.

Add device

1. Enrollment IDEnter the device ID here to enroll a device manually.
2. ID scanningScans the PowerG device ID for enrollment.
3. QR-code scanningScans the device QR code for enrollment.
4. Enroll buttonClick for enrollment.

Add RTSP camera

1. LabelEnter a name for the camera.
2. URIEnter the camera's stream URI to connect the RTSP camera.
3. Use public IPRoutes the camera's RTSP stream through the site's public IP instead of its local IP, making the feed reachable from outside the local network.
4. Assign security zonesSelect the security zones to associate with the camera.

Add ONVIF camera

1. Add manuallyStarts manual ONVIF camera setup when the app does not discover the camera.
2. Camera discoverySearches the network for ONVIF cameras to enroll.
3. Camera detailsShows the fields required for ONVIF enrollment: camera name, IP address or hostname, username, password, ONVIF port, and RTSP port.
4. Assign security zonesSelect the security zones to associate with the camera.

Use public IP

When you turn on Use public IP, the camera's RTSP stream uses the site's public (wide area network, or WAN) IP instead of its local IP. This makes the feed reachable from outside the local network. The site's router must forward the RTSP port (554 by default) to the camera's local IP, either manually or through Universal Plug and Play (UPnP). The public IP alone does not route traffic to a specific device behind the router. Because the stream becomes reachable from the internet, use a strong password for the camera.

Assign ONVIF/RTSP camera to security zones

Assigning a security zone links an ONVIF or RTSP camera to a zone, such as a motion or contact sensor, in the alarm configuration. This identifies which camera covers the sensor's area and associates the camera with that zone.

Assign a camera to each security zone that its field of view covers. For example, associate a hallway camera with the motion sensor that monitors the hallway. This helps users identify the relevant camera during an alarm, especially at sites with multiple cameras and zones.

When an assigned zone triggers an alarm, the push notification in ConnectAlarm includes a link to the associated camera's stream. Selecting the notification opens the camera's live video.

Common scenarios

View all devices

1. Open the AlarmInstall app.
2. Sign in to your account in Remote mode.
3. Select the Devices tab from the bottom navigation bar.

Add a PowerG security sensor

1. Open the Devices tab.
2. Select Add.
3. Select PowerG security sensor enroll.
4. On the Add device screen, enter the Enrollment ID.
5. Select the Zone field, then choose the zone for the device.
6. Select ENROLL.

Add an ONVIF camera

Same local network

1. Open the Devices tab.
2. Select Add.
3. Select ONVIF camera enroll.
4. Wait while the app scans your local network.
5. Select the camera you want to add.
6. Enter the camera name, username, and password.

External network

1. Open the Devices tab.
2. Select Add.
3. Select ONVIF camera enroll.
4. Select Use panel public IP.
5. Assign security zones to open the associated camera from push notifications.
6. Select Save changes.

note

Configure your router to forward ports and allow access to the camera's ONVIF port. ONVIF typically uses port 80, but the port depends on the camera brand.

Check the ONVIF conformant products list for information about your camera or its manufacturer.

Add an RTSP camera

Same local network

1. Open the Devices tab.
2. Select Add.
3. Select RTSP camera enroll.
4. Enter the camera label and URI.
5. Assign security zones to open the associated camera from push notifications.
6. Select Save changes.

External network

1. Open the Devices tab.
2. Select Add.
3. Select RTSP camera enroll.
4. Enter the camera label and URI.
5. Turn on Use panel public IP.
6. Assign security zones to open the associated camera from push notifications.
7. Select Save changes.

note

Configure your router to forward ports and allow access to the camera's RTSP port. RTSP typically uses port 554, but the port depends on the camera brand.

Add a keyfob

1. Open the Devices tab.
2. Select Add.
3. Select PowerG security sensor enroll.
4. On the Add device screen, enter the keyfob's Enrollment ID.
5. Choose the user who will own the keyfob.
6. Select the user who will own the keyfob.
7. Select ENROLL.

Tips

tip

• Check the panel connection status before adding or editing devices.
• When available, scan the device ID to reduce entry errors.
• Run discovery after changing panel hardware, modules, or enrolled devices.
• Use Refresh RSSI to check the current and average signal strength of PowerG and PowerG+ devices.
• During Autolearn, verify the detected device model and enrollment ID before adding the device.
• Before adding an RTSP or ONVIF camera, check its credentials, URLs, stream link, ports, network routing, and zone associations.
• Associate cameras with the relevant zones so users can identify video related to alarm activity.
• Review parent and child relationships before removing a module or device.

Troubleshooting

The Devices tab does not show expected devices

Possible causes:

• A filter is hiding the device.
• Discovery may be incomplete.
• The device configuration may be outdated.
• The device is not supported.

What to try:

1. Check the app connection status.
2. Check the filters.
3. Check the panel internet connection.
4. Reopen the Devices screen.

The scan icon does not work

Possible causes:

• Camera permission is denied.
• The camera cannot read the enrollment code.

What to try:

1. Check whether AlarmInstall has camera permission in your device settings.
2. Make sure the enrollment code is visible and clear.
3. Try scanning again.
4. Enter the enrollment ID manually if scanning is unavailable.

Enrollment does not finish when adding a device

Possible causes:

• The panel is offline or lost connection during enrollment.
• The Enrollment ID was entered incorrectly.

What to try:

1. Check the panel connection status on the Devices screen.
2. Check the Enrollment ID, or use ID or QR-code scanning to avoid entry errors.
3. If the panel disconnects mid-enrollment, wait for it to reconnect and try again.

ENROLL is disabled, or nothing happens after selecting it

Possible causes:

• A required field, such as Enrollment ID, is empty.

What to try:

1. Make sure the Enrollment ID field is complete, either manually or by scanning.
2. Complete all required fields, then select ENROLL again.

The device is reported as already enrolled

Possible causes:

• The Enrollment ID is already assigned to another device on this panel.

What to try:

1. Check whether the device already appears in the Devices list.
2. If the existing entry is no longer needed, delete it. Otherwise, use the correct Enrollment ID for the new device.

No ONVIF cameras appear under Discovered camera

Possible causes:

• The camera is not on the same local network as the mobile device.
• ONVIF discovery is disabled on the camera, or the camera does not support it.

What to try:

1. Check that the camera and your device are connected to the same network.
2. Check that ONVIF is enabled on the camera.
3. Select the refresh icon next to Discovered camera to scan again.
4. If the camera still does not appear, select Add manually and enter the camera details directly.

Adding an RTSP or ONVIF camera fails

Possible causes:

• The camera name, IP address or hostname, username, or password is incorrect.
• The ONVIF or RTSP port does not match the camera brand.

What to try:

1. Check the camera name, IP address or hostname, username, and password.
2. Check the ONVIF port (default 80) or RTSP port (default 554) for your camera brand.
3. For access from outside the local network, check that the router forwards the required ports or turn on Use panel public IP.

Configuration settings cannot be changed

Possible causes:

• The device or setting is visible but not editable.
• Available settings depend on the security panel configuration and firmware.

What to try:

1. Check whether the setting can be edited for your panel model.
2. Select Refresh on the Device details or Panel details screen to load the latest configuration.
3. Check the panel or device manufacturer's documentation to see which settings you can change remotely.

Configuration changes do not save

Possible causes:

• The panel went offline or lost its connection while saving.
• The value is outside the allowed range for the setting.
• The panel state or its configuration rules do not allow the value.

What to try:

1. Check the panel connection status before making changes.
2. When the panel is online, enter the value again and save it.
3. Refresh the screen to check the current configuration. Retry if the change did not apply.

Related pages

See also

• Configuration
• Managing locations