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Panel list interface layout

Overview​

The Panel list screen shows the panels that are added to AlarmInstall. Use this screen to select the panel you want to configure or delete.

Use the Panel list screen when you need to:

  • Configure a connected panel.
  • Add a panel to the app.
  • Switch between panels.
  • Confirm which panel is associated with the current account.
  • Remove a panel from the current account.
  • Edit a panel name.

The Panel list screen helps prevent installers from opening or controlling the wrong security system, especially when one mobile device is used with more than one panel.

Before you begin​

Required permissions​

You need a valid AlarmInstall account and a valid installer code for each panel you want to access. AlarmInstall access is password-protected and permissions-based.

Preconditions​

Before you use the Panel list screen, confirm that:

  • The AlarmInstall app is installed on your mobile device.
  • You know the host address for your AlarmInstall application.
  • You have the panel ID or panel serial number.
  • The mobile device has internet access.

Limitations​

warning
  1. The Panel list shows only panels that have been added to the app and are available to the signed-in installer.
  2. If the wrong code is entered three times while logging in to the panel control interface, access may be locked for 5 minutes.

Page layout​

Panel list interface layout Panel list interface layout
CalloutNameBehaviorRestrictions
1icon
  • Opens a More menu
  • Shows application settings, user information, EULA, privacy policy, logout options
Not relevant
2Search
  • Searches available panels for a specific one
  • Useful for installers with many panels
Not relevant
3icon
  • Opens the panel list editing mode
Not relevant
4icon
  • Opens panel control for the selected panel
  • Requires a valid installer code to access the panel control interface
5Add panel
  • Opens the panel-adding workflow
  • Available after successful login
Not relevant
6Done
  • Closes panel list editing mode
Not relevant
7icon
  • Removes a panel from the list
  • Requires a valid AlarmInstall password to confirm removal
8icon
  • Edits the panel name (alias)
  • Maximum of 24 characters

How to use this page​

Open a panel from the list​

  1. Open the AlarmInstall application.
  2. Sign in to your account in remote mode.
  3. Tap icon-text for the panel you want to open.
  4. Enter a valid installer code.

Rename a panel alias​

  1. Open the AlarmInstall application.
  2. Sign in to your account in remote mode.
  3. Tap icon-text.
  4. Tap icon-text for the panel you want to rename.
  5. Enter the new panel name.
  6. Tap OK to save changes.
  7. Tap Done to close panel list editing mode.

Remove a panel from the app​

  1. Open the AlarmInstall application.
  2. Sign in to your account in remote mode.
  3. Tap icon-text.
  4. Tap icon-text for the panel you want to remove.
  5. Enter the AlarmInstall installer password.
  6. Tap Remove to complete the action.
  7. Tap Done to close panel list editing mode.

Tips​

tip
  1. Use clear panel aliases, such as Home, Office, or Warehouse, so the installer can select the correct system.
  2. Do not share installer codes in screenshots, support chats, or documentation.
  3. Keep the host address, panel ID, and installer code in a secure location approved by your organization.
  4. If several panels are configured, pin the most commonly used panel so it is easy to find and access.

Troubleshooting​

ProblemPossible causeWhat to try
The panel list is empty
  1. You are signed in with a different account
  2. No panels have been added
  3. The panel was removed from the app
  1. Confirm that you are signed in with the correct account
  2. Add a panel
The installer code is rejected
  1. The installer code was entered incorrectly
  2. The installer code was changed at the panel
  3. The app is temporarily locked after repeated incorrect attempts
  1. Re-enter the code carefully
  2. Confirm that you are adding or opening the correct panel
  3. Wait 5 minutes if three incorrect attempts were made
A panel is shown but does not open
  1. The mobile device has limited network connectivity
  2. Interactive is disabled for that panel in PowerManage
  1. Check mobile data or Wi-Fi connectivity
A panel was removed by mistakeA remove action was confirmedAdd the panel again using the correct server address, panel serial, and installer code
User approval is required for installer loginThe user must approve remote installer accessAsk the user to log in to the ConnectAlarm app and grant installer access to the panel
See also
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