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Version: 3.0

Use the Panel list

Overview​

Use the Panel list to find and open alarm panels linked to your AlarmInstall account. You can also add a panel or switch to edit mode to rename, pin, unpin, or remove a panel.

Always verify the panel name or alias before you open it, especially when you manage multiple panels.

Before you begin​

Required permissions​

You need a valid AlarmInstall account and an installer code for each panel you want to access.

Preconditions​

Before you use the Panel list screen, make sure that:

  • AlarmInstall is installed on your device.
  • You know the server address for AlarmInstall.
  • You have the panel ID or panel serial number.
  • Your device has an internet connection.

Limitations​

warning
  1. The Panel list shows only panels that you have added and that are available to your account.
  2. If you enter an incorrect code three times when opening panel controls, access can be locked for 5 minutes.

Screen layout​

The Panel list has a standard view and an edit mode. The standard view lets you find, open, and add panels. Edit mode lets you manage panels that are already linked to your account.

Panel list screen in light themePanel list screen in dark theme
  1. More menuOpens the More menu. Shows app settings, user information, the End User License Agreement (EULA), privacy policy, and sign-out options.
  2. SearchSearch panelsSearches available panels. This is useful when you manage many panels.
  3. Edit modeOpens the panel list edit mode so you can manage panels.
  4. Open panel controlOpens panel control for the selected panel. This requires a valid installer code.
  5. Add panelOpens the add-panel flow. This option appears after successful sign-in.
  6. DoneExits panel list edit mode.
  7. Remove panelRemoves a panel from the list. This requires your AlarmInstall account password to confirm removal.
  8. Edit panel aliasEdits the panel alias. You can use up to 24 characters.

Common scenarios​

Open a panel​

  1. Open AlarmInstall and sign in to your account in Remote mode.
  2. Find the required panel in the Panel list.
  3. Select Open panel control icon Open panel control.
  4. Enter your panel installer code.
tip

You may need to contact the customer before accessing the panel and ask them to grant the installer access if "Approve installer access by customer" is enabled on the PowerManage server.

Search for a panel​

  1. In the Panel list, select Search panels icon Search panels.
  2. Enter part of the panel name, ID, or alias.
  3. Review the matching panels.
  4. Select the required panel.

Add a panel​

  1. In the Panel list, select Add panel icon Add panel.
  2. Enter the required panel details.
  3. Complete the on-screen instructions.

The new panel appears in the Panel list.

Rename a panel​

  1. In the Panel list, select Edit mode icon Edit mode.
  2. For the required panel, select Edit alias icon Edit panel alias.
  3. Enter an alias of up to 24 characters.
  4. Select OK.
  5. Select Done.

The new alias appears in the Panel list.

Remove a panel​

  1. In the Panel list, select Edit mode icon Edit mode.
  2. For the required panel, select Remove panel icon Remove panel.
  3. Enter your AlarmInstall account password.
  4. Select Remove.
  5. Select Done.

The panel is removed from your account and no longer appears in the Panel list.

You need the panel details to add it again

Removing a panel does not delete the security system, but it removes the panel from your AlarmInstall account. To restore it, add the panel again with the correct server address, panel ID or serial number, and user code.

Tips​

tip
  • Use distinct aliases such as Home, Office, or Warehouse to identify panels quickly.
  • Do not share installer codes in screenshots, support chats, or documentation.
  • Store the host address, panel ID, and installer code securely according to your organization's policy.

Troubleshooting​

Panel list is empty​

Possible causes:

  • You signed in with a different account.
  • No panels are linked to the account.
  • A panel was removed from the account.

What to try:

  1. Confirm that you signed in with the correct account.
  2. Select Add panel and add the required panel.
  3. If the panel should already be available, contact your dealer or service provider.

The installer code is rejected​

Possible causes:

  • The code was entered incorrectly.
  • The code was changed at the panel.
  • Access is temporarily locked after three incorrect attempts.

What to try:

  1. Confirm that you selected the correct panel.
  2. Enter the installer code again carefully.
  3. If three incorrect attempts were made, wait 5 minutes and try again.
  4. If the code is still rejected, contact your dealer or service provider.

Panel appears but does not open​

Possible causes:

  • The mobile device has limited network connectivity.
  • Interactive mode is disabled for the panel in PowerManage.
  • The customer did not grant installer access.

What to try:

  1. Check the mobile device's Wi-Fi or cellular connection.
  2. Select the panel again.
  3. Contact the customer before accessing the panel and ask them to grant the installer access.
  4. If the panel still does not open, contact your dealer or service provider.

Panel was removed by mistake​

  1. Select Add panel icon Add panel.
  2. Enter the correct server address, panel ID or serial number, and installer code.
  3. Complete the on-screen instructions.

The panel appears in the Panel list again.

See also
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