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Version: 3.0

Remote inspections

Overview​

Use the Remote inspections screen to run and review automated health and status checks for one panel.

Use this screen to:

  • Check panel connectivity and operation.
  • Detect active faults and communication issues.
  • Review inspection results.
  • Check whether zones and modules operate as expected.
  • Rerun inspections while troubleshooting panel issues.

Inspection results are grouped into the following categories:

  • Failed tests
  • Not completed tests
  • Passed tests

Each inspection reports the panel's condition at the time of the inspection.

Before you begin​

Preconditions​

  • The panel is registered in the system.
  • The panel is online.

Limitations​

warning
  • Some tests are unavailable if the related hardware module is not installed.
  • Inspection duration depends on communication quality and panel responsiveness.

Screen layout​

Remote inspections screen showing test results including system usage, zones, GPRS, faults, and broadband status (light)Remote inspections screen showing test results including system usage, zones, GPRS, faults, and broadband status (dark)
  1. StatusShows the status of the inspection.
  2. Expand or collapseShows or hides the entries in a test category.
  3. Test detailsShows zones or reasons for a failed test, along with other test information.
  4. Run inspectionStarts a new inspection for the selected panel.

Common scenarios​

Run a remote inspection​

  1. Open the AlarmInstall app.
  2. Sign in to your account in Remote mode.
  3. Select the panel you want to inspect.
  4. Select the Remote inspections tab.
  5. Select Run inspection.
  6. In the confirmation dialog, select OK.
  7. Wait for the inspection to complete.
note

Inspection duration varies depending on network connectivity and panel response time.

Field and option reference​

Inspection test reference​

  1. Reported faultsChecks recent panel log events for faults. Passes when no recent faults are found and fails when a fault event appears in the inspected logs. The inspection checks 10, 20, or 30 events, as configured.
  2. Frequently used zonesChecks whether zones were triggered within the configured period. Passes when they were triggered within that period and fails when they were inactive longer than the limit. Set the threshold to 1, 2, or 5 weeks. The Rarely triggered option provides an additional setting.
  3. GPRSChecks for General Packet Radio Service (GPRS) heartbeat activity. Passes when heartbeat messages arrive on time and fails when no heartbeat arrives. The status is gray if a GPRS module is not installed or is not reporting. On IQ panels, this test is called Cellular.
  4. Total system usageChecks arming and disarming activity logs. Passes when at least one arming or disarming event exists and fails when no activity is found. The inspection checks 40, 60, or 120 reports, as configured.
  5. Active faultsChecks for active faults that affect panel operation. Passes when no active faults are detected and fails when one or more are present, such as a control panel tamper fault.
  6. Bypassed/In-test zonesChecks for bypassed or in-test zones. Passes when no zones are bypassed and fails when one or more zones are bypassed or in test mode. IQ panel results do not include in-test zones.
  7. Check clockCompares the panel clock with the server time. Passes when the difference is within the configured threshold and fails when it exceeds the threshold. Set the allowed difference to 15, 30, or 45 minutes.
  8. BroadbandChecks for broadband heartbeat activity. Passes when a heartbeat arrives on time and fails when none is detected. The status is gray if the broadband module is unavailable or not reporting.
  9. Failed soak test zonesChecks soak test zones for alarm activity. Passes when no alarm is detected or no sensors are in soak test mode. Fails when an alarm is detected on a soak test zone. This test is unavailable on IQ panels.

Tips​

tip
  • Use inspection timestamps to compare results over time and identify recurring communication or zone problems.

Troubleshooting​

Remote inspection does not start​

Possible causes:

  • The panel is offline.
  • Network communication is unavailable.

What to try:

  1. Check that the panel is online.
  2. Check its network connection.
  3. Retry the inspection.

GPRS test fails​

Possible causes:

  • Incorrect keepalive configuration.
  • GPRS communication outage.

What to try:

  1. Check that the GPRS module is installed.
  2. Check whether keepalive messages are enabled.
  3. Check the network connection.
  4. Run the inspection again.
See also
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