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Version: 3.0 🚧

Log out

Overview​

Use this page to sign out of ConnectAlarm when you want to end your current session, protect access on a shared device, or switch to another account.

The Logout icon Logout action is available from the More menu icon menu on the Panels list screen. ConnectAlarm asks you to confirm before it signs you out.

Before you begin​

  • Sign in to ConnectAlarm.
  • Go to the Panels list screen.
  • To sign in again, make sure you have a network connection and valid account credentials.
Logging out stops access

After you log out, you can't access panels, cameras, automation, or notifications in ConnectAlarm until you sign in again.

Common scenarios​

Log out of ConnectAlarm​

  1. Open the ConnectAlarm app.
  2. Sign in to your account.
  3. Go to Panels list.
  4. Open the More menu icon menu.
  5. Select Logout icon Logout.
  6. Confirm that you want to log out in the confirmation message.
  7. Wait for the app to show the login screen.

Your ConnectAlarm session ends.

Switch to another account​

  1. Go to Panels list.
  2. Open the More menu icon menu.
  3. Select Logout icon Logout.
  4. Confirm that you want to log out.
  5. Wait for the app to show the login screen.
  6. Sign in with the other account.
  7. Wait for the app to show the panels available to that account.
Available panels can change

The panels shown after you sign in depend on the account you use.

Tips​

tip
  • Log out when you use ConnectAlarm on a shared or temporary device.
  • Make sure the login screen appears before you give the device to another person.
  • Log out before you switch to another ConnectAlarm account.
  • Logging out doesn't delete your account. Use Remove Account only if you want to remove the account.

Troubleshooting​

You can't log out​

Possible causes:

  • You might not have confirmed the logout message.
  • A temporary app or service issue might prevent the session from ending.

What to try:

  1. Return to Panels list.
  2. Open the More menu icon menu.
  3. Select Logout icon Logout.
  4. Confirm that you want to log out.
  5. If the login screen doesn't appear, close and reopen ConnectAlarm.
  6. Try to log out again.
  7. If you still can't log out, contact your support team.

You selected Logout by mistake​

What to try:

  1. If the confirmation message is open, select Cancel.
  2. If logout is complete, sign in again.
  3. Confirm that the expected account and panels appear.
See also
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