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Version: 3.0 🚧

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Overview​

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Before you read this page, review Access your account.

Use this page to sign in to the ConnectAlarm app with an existing account. After you sign in, you can monitor alarm status, arm or disarm the system, receive notifications, and control supported devices connected to the alarm panel.

Use this guide when:

  • You install the app
  • You sign in again after signing out
  • You troubleshoot sign-in issues
  • You switch between accounts
  • You connect a new mobile device

The guide helps you:

  • Open the sign-in screen
  • Sign in successfully
  • Resolve common sign-in problems

Before you begin​

Before you sign in to ConnectAlarm, make sure these requirements are met.

Requirements​

  • ConnectAlarm is installed on the device
  • The device has a stable internet connection
  • You have valid ConnectAlarm account credentials
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If you don't have an account yet, see Create an account.

Required information​

You may need:

  • The server address
  • Your email address
  • Your password
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Your dealer, installer, or monitoring provider usually provides the Server address.

Limitations​

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  • Sign-in may be restricted after multiple failed attempts.
  • Some authentication features depend on PowerManage settings.
  • Older app versions might not be supported by newer PowerManage versions.

Common scenarios​

Sign in to ConnectAlarm​

  1. Open the ConnectAlarm app.
  2. Enter the Server address provided by your dealer, installer, or monitoring provider.
  3. Select OK.
  4. Enter your registered email address.
  5. Enter your password.
  6. Optional: turn on Keep me signed in.
  7. Select Login.

The app opens the main dashboard after successful sign-in.

Tips​

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  • Save the Server address in a secure location for future setup.
  • Use a strong password with mixed characters and symbols.
  • Turn on Keep me signed in only on trusted personal devices.
  • Check that the device has an internet connection before you troubleshoot sign-in issues.
  • Allow notification permissions during first launch to receive system and panel notifications.

Troubleshooting​

Server is unreachable​

Possible causes:

  • The Server address is incorrect.
  • The device has no internet connection.

What to try:

  1. Verify the Server address.
  2. Check the device's network connection.
  3. Try signing in again.

Email or password is incorrect​

Possible causes:

  • The email address is incorrect.
  • The password is incorrect.

What to try:

  1. Re-enter the email address and password.
  2. Check the keyboard language and caps lock settings.
  3. Reset your password if needed.

Account suspended message​

Possible causes:

  • Too many failed sign-in attempts.

What to try:

  1. Wait for the lockout timer to expire.
  2. Enter your credentials carefully.
  3. Reset your password if needed.

Session expired​

Possible causes:

  • The session timed out for security.

What to try:

  1. Sign in again.

Application is outdated​

Possible causes:

  • The app version is too old for the current PowerManage server.

What to try:

  1. Update the app to the latest available version.

Interactive is disabled​

Possible causes:

  • You do not have permission to use ConnectAlarm.

What to try:

  1. Contact your dealer, installer, or monitoring provider to review your PowerManage permissions.

Interactive is disabled by billing​

Possible causes:

  • The panel does not have an active billing plan.

What to try:

  1. Contact your dealer, installer, or monitoring provider to request a billing plan for the panel.
See also
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