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Version: 3.0 🚧

Introduction

Use this page to understand how the ConnectAlarm documentation is organized and how to find help quickly.

Who this documentation is for​

This documentation is for ConnectAlarm users who manage or operate a connected security system from the mobile app.

Typical users include:

  • End users who arm, disarm, and monitor a security system
  • Users who review events, cameras, and automation status
  • Installers or support teams who help users configure and troubleshoot the app
  • Documentation, training, and support teams who need consistent product guidance

How this documentation is organized​

Each page follows a consistent structure.

Overview​

The Overview section explains:

  • What the page or feature is for
  • When you use it
  • What task it helps you complete

Use this section when you need a quick understanding before you start a task.

Before you begin​

The Before you begin section lists requirements and dependencies.

It can include:

  • Required permissions
  • Preconditions
  • Dependencies
  • Limitations
  • Warnings for security-sensitive actions

Review this section before changing settings, approving access, creating automations, removing users, or performing actions that affect security coverage.

Screen layout​

The Screen layout section explains what appears on the screen.

It may describe:

  • Header and navigation controls
  • Buttons and icons
  • Forms and fields
  • Toggles and radio buttons
  • Lists and grids
  • Filters and tabs
  • Status indicators
  • Menus and swipe actions
  • Empty states and warnings

Use this section when you need to understand a screen element before selecting it.

Common scenarios​

The Common scenarios section provides task-based procedures.

Each workflow includes:

  • Numbered steps
  • Notes or warnings when needed

Tips​

The Tips section provides practical guidance for using a feature safely and efficiently.

Use this section for recommendations that can help users avoid mistakes or reduce troubleshooting time.

Troubleshooting​

The Troubleshooting section lists common issues, possible causes, and recovery steps.

The Related pages section lists other documentation pages that may help with connected workflows.

Use this section when a task spans multiple product areas.

Sharing feedback​

Feedback helps improve the documentation and the ConnectAlarm user experience.

Share feedback when:

  • A step is unclear
  • A screenshot does not match the current app
  • A button, label, or menu name has changed
  • A workflow is missing
  • A warning or limitation needs more detail
  • A troubleshooting step does not resolve the issue
  • A page contains outdated or incorrect information
  • A new feature needs documentation

To share anonymous feedback, scroll to the bottom of the page, select No on the “Was this page helpful?” widget, and add a comment about what is missing.

To contact the Technical Support team directly and get a response, email ConnectAlarm Support.

Getting help​

If the documentation does not answer your question:

  1. Review the related pages listed at the end of the page.
  2. Check the troubleshooting section.
  3. Confirm app, device, and panel permissions.
  4. Contact your administrator, installer, service provider, or support team.
note

Support options depend on your organization, installer, and service provider.

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