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Account protection

Overview​

The Account protection guidance for ConnectAlarm explains how users can help protect access to the ConnectAlarm app, the connected security panel, and related account features.

Use this page when users need to:

  • Configure safer app access.
  • Enable biometric login when supported.
  • Understand fast login behavior.
  • Protect panel users and PINs.
  • Review notification and lock screen privacy.
  • Manage remote installer access safely.
  • Reduce risk when using geofence, panic mode, automation, and camera features.

This page helps users apply the available ConnectAlarm settings in a way that supports account security and safe system operation.

Before you begin​

Preconditions​

  • The user is signed in to ConnectAlarm.
  • The selected security panel is available.
  • The mobile device is protected with a device passcode, PIN, password, biometric authentication, or another supported device lock method.
  • The mobile device has network connectivity.
  • ConnectAlarm notification permissions are configured in the mobile operating system, if push notifications are used.
  • Panel users and PINs are configured according to site policy.

Dependencies​

  • Face ID and biometric login depend on mobile device support and operating system settings.
  • Push notifications depend on ConnectAlarm notification settings and operating system notification permissions.
  • Panel user security depends on valid PIN configuration and user permissions.
  • Account activity review depends on available Events and Automation Log history.

Limitations​

warning
  1. ConnectAlarm account protection depends on both app settings and mobile device security settings.
  2. Enabling fast login can reduce sign-in friction, but users should consider whether the mobile device is shared or unmanaged.
  3. Biometric login does not replace the need to protect the mobile device itself.
  4. Push notifications may expose sensitive information on the lock screen if password isn't set on the mobile device and content is shown.
  5. Approving remote installer access allow remote service actions on the security system.
  6. Removing or changing panel users, PINs, panic mode, or automation rules can affect site security.

How to use this page​

Enable biometric login​

  1. Configure Face ID/Touch ID in the mobile device operating system.
  2. Open ConnectAlarm.
  3. Open Application Settings.
  4. Turn on Use FaceId/TouchId.
  5. Approve any operating system prompt if shown.
  6. Lock and reopen the app to confirm the login behavior.

Review panel users​

  1. Open the Users page.
  2. Review each user row.
  3. Confirm the user number and user name.
  4. Open each relevant user to review:
    • PIN status.
    • Expiration date.
    • Email.
    • Doorlocks.
    • Proximity tags.
  5. Update or remove users that no longer need access.

Add a new panel user securely​

  1. Open the Users page.
  2. Select the Add button.
  3. Enter a valid PIN in Set pin.
  4. Select SAVE.
  5. Open the new user record, if needed.
  6. Configure name, email, expiration date, doorlocks, or proximity tags.
warning

Do not reuse old compromised PINs. Follow site policy for PIN length, uniqueness, and handling.

Remove a user who no longer needs access​

  1. Open the Users page.
  2. Find the user to remove.
  3. Confirm the user number and user name.
  4. Select icon-text to show Remove.
  5. Select Remove.
  6. Confirm the removal.
warning

Confirm the user identity before removal. Removing the wrong user can interrupt authorized access.

Protect notification privacy​

  1. Open Notifications.
  2. Review the PUSH and EMAIL tabs.
  3. Keep important categories enabled, such as alarms and duress events, according to site policy.
  4. Open push notification settings on the mobile device.
  5. Choose a lock screen option that matches the user's privacy requirements.

Approve installer access safely​

  1. Confirm that a remote service session is scheduled or expected.
  2. Confirm the installer request using a trusted communication channel, not a public Wi-Fi network.
  3. Open Installer Access.
  4. Slide the approval control only if the request is valid.
  5. Monitor related events or activity after the session, if required.
danger

Do not approve unexpected installer access requests.

Review recent account and system activity​

  1. Open the Events screen.
  2. Select All.
  3. Review recent events.
  4. Use Alarms to focus on alarm-related events.
  5. Use Activity to focus on activity records.
  6. Review event source names, timestamps, and media thumbnails when available.

Review automation activity​

  1. Open Automation Log.
  2. Select All.
  3. Review successful and failed entries.
  4. Select Failed to focus on failed automation executions.
  5. Select Calendar and choose a date if investigating a specific day.
  6. Open related Home Automation rules if unexpected entries appear.

Check geofence permissions​

  1. Open Application Settings.
  2. Select Geofences.
  3. Confirm that the geofence area is correct.
  4. Check that location permission is enabled for ConnectAlarm in the mobile operating system.
  5. Confirm that background location access is allowed if required.
  6. Review battery optimization or low power settings.

Tips​

tip
  1. Enable biometric login on trusted personal devices, and keep the device lock enabled.
  2. Review panel users regularly. Remove users who no longer need access.
  3. Use expiration dates for temporary users when the security panel supports them.
  4. Keep alarm and duress notifications enabled unless site procedures require a different configuration.
  5. Hide sensitive notification content from the lock screen if the device may be visible to others.
  6. Approve installer access only during a planned support session.
  7. Review Events and Automation Log after changing users, automations, installer access, or notification settings.
See also
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