Logging out

Overview

Use this action when users need to:

• End the current ConnectAlarm session.
• Prevent other people from accessing the app on the same device.
• Switch to a different ConnectAlarm account.
• Sign out before sharing, replacing, or returning a mobile device.

The logout option is available from the menu in the upper-right corner of the Panels list page. After the user selects logout, ConnectAlarm shows a confirmation message asking whether the user really wants to log out.

Before you begin

Preconditions

• The user is signed in to ConnectAlarm.
• The user can access the Panels list page.
• The upper-right corner menu is available on the Panels list page.

Dependencies

• Logout depends on the app session state.
• Signing in again requires network connectivity and valid account credentials.

Limitations

warning

1. Logging out will stop access to panels, cameras, automation, and notifications until the user signs in again.

How to use this page

Log out of ConnectAlarm

1. Open ConnectAlarm.
2. Sign in to your account.
3. Select the menu in the upper-right corner.
4. Select Logout.
5. In the confirmation dialog, confirm that you want to log out.

Switch to another account

1. Open the Panels list page.
2. Select the upper-right menu.
3. Select Logout.
4. Confirm the logout action.
5. On the login screen, sign in with the other account.

note

Available panels may change after signing in with a different account.

Tips

tip

1. Log out when using ConnectAlarm on a shared or temporary device.
2. Confirm that the app returns to a signed-out state before giving the device to another person.
3. Use logout before switching to another ConnectAlarm account.
4. If the device is lost or shared, change the account password and review account protection settings.
5. Logging out does not delete the account. Use Remove Account only when the account should be removed.

Troubleshooting

Problem	Possible cause	What to try
Logout does not complete	The app session cannot be ended because of a temporary service issue. The user canceled the confirmation dialog.	Confirm that the logout confirmation was accepted. Close and reopen the app. Try logging out again from the Panels list page.
Logout was selected by mistake	The user selected Logout from the menu unintentionally. The user confirmed the logout dialog by mistake.	If the confirmation dialog is still open, select Cancel. If logout already completed, sign in again. Confirm that the expected account and panels are available after signing in.

Related pages

See also

• User Information
• Account protection
• Application Settings
• Logging in
• Resetting a password