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User Information

Overview​

The User Information page in ConnectAlarm lets users review their account email address and access account-level actions.

Use this page when users need to:

  • View the email address associated with the current ConnectAlarm account.
  • Change the account password.
  • Start the account removal process.

This page helps users manage personal account access and account lifecycle actions from one place.

Before you begin​

Preconditions​

  • The user is signed in to ConnectAlarm.
  • The user can access the User Information page.
  • The user knows the current password.
  • The mobile device has network connectivity.

Dependencies​

  • Email display depends on the current account profile.
  • Account removal may affect access to panels, notifications, app data, and related services.

Limitations​

warning
  1. Removing an account will permanently remove access to ConnectAlarm services for that account.
  2. Account removal will not remove panel users, panel configuration, event history and connection to PowerManage server.

Page layout​

The User Information page displays the current user profile summary and account actions.

User Information User Information
CalloutUI elementDescriptionWhen to use
1Change passwordOpens the password change workflow for the current ConnectAlarm account.Use to update the account password.
2Remove AccountStarts the account removal workflow.Use only when the user wants to remove the current ConnectAlarm account.
danger

Use Remove Account carefully. Account removal can affect access to ConnectAlarm and connected services.

How to use this page​

Open User Settings​

  1. Open the ConnectAlarm app.
  2. Sign in to your account.
  3. Open the icon-text menu.
  4. Select User Information.

Change the account password​

  1. Open User Information.
  2. Select Change password.
  3. Complete the password change form shown by the app.
  4. Enter the current password.
  5. Enter the new password.
  6. Confirm the new password.
  7. Confirm the change.

Remove the account​

  1. Open User Information.
  2. Confirm that the displayed email belongs to the account that should be removed.
  3. Select Remove Account.
  4. Read any confirmation message shown by the app.
  5. Enter the current password.
  6. Confirm the current password.
danger

Account removal is permanent. Confirm the account email and understand the consequences before approving removal.

Tips​

tip
  1. Confirm the email address before selecting Remove Account.
  2. Change the password if the account password may have been shared, reused, or exposed.
  3. Use a strong password that is not used for other services.
  4. After changing the password, sign in again on trusted devices and sign out from devices that should no longer have access.
  5. Before removing an account, confirm whether the account is still needed for panels, notifications, installer access, or shared sites.

Troubleshooting​

ProblemPossible causeWhat to try
Password change fails
  • The current password is incorrect.
  • The new password does not meet password requirements.
  • The confirmation password does not match.
  1. Re-enter the current password.
  2. Enter a new password that meets the displayed requirements.
  3. Confirm that both new password fields match.
  4. Check network connectivity.
  5. Try again.
  6. Use the resetting password process if the current password is not known.
Account removal fails
  • Network communication failed.
  • The current password is incorrect
  • The confirmation password does not match
  1. Read the confirmation message carefully.
  2. Re-enter current and confirmation passwords.
  3. Check network connectivity.
  4. Contact support if removal still fails.
Account was removed by mistake
  • The wrong account email was selected.
  • The removal confirmation was approved unintentionally.
  • The user did not understand the removal consequences.
  1. Recreate access only through approved account setup procedures.
See also
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