Adding your panel

Overview

The Add panel functionality allows users to connect a compatible alarm panel to their ConnectAlarm account. After a panel is added successfully, the user can remotely monitor system status, arm or disarm partitions, receive notifications, and manage supported devices through the application.

Users typically access this page:

• during first-time system setup
• after creating a new ConnectAlarm account
• when connecting an additional alarm system

This page also supports:

• panel identification and registration
• user authorization
• assigning a display name to the alarm system

After successfully adding a panel, the system becomes available in the ConnectAlarm dashboard.

Before you begin

Preconditions

Before adding a panel, ensure you have:

• A registered ConnectAlarm account
• A compatible alarm system installed and online
• The following information provided by the installer or monitoring provider:
  • Panel ID or Serial Number
  • Master User Code or authorized User Code

Dependencies

Panel registration requires:

• A supported alarm control panel
• Successful user authentication within the application

Limitations

warning

1. Some systems may limit the number of linked users or devices
2. User permissions may restrict panel access
3. Incorrect panel credentials prevent adding
4. Certain advanced features depend on installer configuration, panel family and version

Page layout

Callout	Name	Behavior	Restrictions
1	Add panel	Opens the panel adding workflow Available after successful login	Not relevant
2	Panel type	Select panel type from the compatible list	Not relevant
3	Panel name	Defines the display name shown within the application Also known as panel alias Used for identification in dashboards and notifications Supports user-defined naming	Maximum 24 characters
4	Panel serial	Specifies the unique identifier of the alarm system Used to associate the physical panel with the account Validated during adding	Must match the installer-provided identifier Invalid values prevent panel adding Panel should be connected to the PowerManage
5	Master User code	Authenticates access to the alarm panel Verifies authorization to manage the system Characters may be masked	Must match a valid code configured on the panel Incorrect codes block adding
6	Connect	Finalizes panel registration Adding the panel to the user account	Not relevant

How to use this page

Add a new panel

1. Open the ConnectAlarm application.
2. Sign in to your account.
3. Tap Add panel.
4. Enter a Panel name.
5. Enter the Panel serial provided by the installer.
6. Enter the Master User code.
7. Tap Connect.

Tips

tip

1. Use clear panel names when managing multiple locations.
2. Store the Panel serial and Master User code securely.
3. Verify all installer-provided information before submission.
4. Ensure the panel is powered on and connected to the PowerManage.
5. Test remote arming/disarming after panel adding completes.

Troubleshooting

Problem	Possible cause	What to try
Wrong infromation	Incorrect Panel serial or Master User code	Double check serial, master user code. Contact your dealer to ensure panel was not added by another master user and that panel is connected to the PowerManage
You are locked out	You are blocked due to multiple unsuccessful attempts	Wait, review the information, and try again

Related pages

See also

• Authentication and account access
• Logging in
• Creating an account