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Authentication and account access

Overview​

The Login screen allows users to securely access the ConnectAlarm application and connect to their configured alarm system. From this screen, users can authenticate using their registered account credentials, access account recovery options, or create a new account.

Users typically access this screen:

  • when opening the application for the first time
  • after logging out
  • after session expiration
  • when using a new mobile device

The Login screen also serves as the entry point to related authentication workflows, including:

  • account registration
  • password recovery
  • server address configuration

After successful authentication, the user is redirected to the main dashboard where they can monitor and control their alarm system.

Page layout​

The login process has two stages on different screens.

First screen - Welcome: specify the PowerManage Server address.

Second screen - Log in: enter your credentials to access the panel list interface.

Logging in Logging in (dark)
CalloutNameBehaviorRestrictions
1Server address
  • Required during initial setup
  • Saved after entry
  • Must match the dealer’s configured PowerManage server
  • Unreachable addresses block authentication
  • PowerManage without TLS is ineligible for authentication
  • Authentication blocked if PowerManage version is too high
2Change
  • Returns to Server address selection
  • Used to change the PowerManage server
Not relevant
3Email
  • Used for verification and password recovery
  • Unique user identifier on PowerManage
  • Must be valid email format
  • Domain requires MX record to proceed
4Password
  • Characters are masked
  • Password complexity rules may apply:
    • Minimum 8 characters
    • Uppercase letter
    • Lowercase letter
    • Number
    • Special character
5Forgot?
  • Starts password recovery
  • Sends reset instructions or verification code to registered email
Not relevant
6Keep me signed in
  • Prevents repeated login prompts by enabling Face ID, Touch ID, or password memory
  • Session remains active until logout or token expiry
  • Not recommended on shared devices
7Login
  • Authenticates user and opens dashboard
  • Shows error if credentials are invalid
Not relevant
8Sign up!
  • Opens account registration for new users
  • Sends email verification code
  • Email must be unique on PowerManage server
9Have an email code?
  • Opens registration/recovery workflow
  • Allows entry of email verification code
  • Email codes have a validity period (OTP) set on PowerManage
See also
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