Creating an account

Overview

The Sign up! page allows new users to register a ConnectAlarm account and associate it with a compatible alarm system. This process enables secure remote access to system monitoring, notifications, and control features through the ConnectAlarm.

Users typically access this page:

• during initial application setup
• after receiving installation details from a provider or installer
• when registering a new mobile device
• when creating a personal account for remote access

This page also serves as the entry point for:

• email verification
• password creation
• alarm panel linking

After successful account creation, the user can log in and access the ConnectAlarm dashboard.

Before you begin

Preconditions

Before creating an account, ensure you have:

• The ConnectAlarm application installed
• A valid email address
• Alarm system details provided by the installer or monitoring provider

Limitations

warning

1. Verification codes may expire after a limited time
2. Password policy requirements must be met before account creation succeeds

Page layout

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The following section applies if you have already opened Sign up!

It is better to read Authentication and account access before proceeding.

Callout	Name	Behavior	Restrictions
1	E-mail	Defines the email address associated with the new account Used for authentication and password recovery Receives verification emails and codes	Must use valid email format Domain requires MX record to proceed Email must be unique within the system
2	Sign up	Redirects to the next step of registration form	Not relevant
3	Back to login	Returns the user to the Login page	Not relevant
4	E-mail code	Used to validate ownership of the email address Accepts the code sent to the registered email Available only after requesting verification	Codes expire after a limited time Code length and time-to-live (TTL) are configured on PowerManage
5	Proceed	Redirects to the next registration step	Not relevant
6	Password	Defines the account password Password characters are masked	Password complexity rules may apply: Minimum 8 characters Uppercase letter Lowercase letter Number Special character
7	Repeat password	Confirms the password entered in the Password field Must exactly match the Password value	Mismatched passwords prevent registration

How to use this page

Create a new ConnectAlarm account

1. Open the ConnectAlarm application.
2. Enter the Server Address provided by the installer or provider.
3. Tap Sign up!.
4. Enter a valid email address.
5. Tap Sign up.
6. Open the verification email.
7. Enter the verification code into the application.
8. Tap Proceed.
9. Create a password.
10. Confirm the password.
11. Tap Proceed.

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If a dealer has assigned your panel to the account, you will see the panel list interface.

Otherwise, you will be prompted to add your panel manually. Please refer to Adding your panel for a detailed guide.

Tips

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1. If you requested the verification code but want to enter it later (before end of time-to-live period), you can do so from the Login screen by clicking Have an email code?.
2. Use a personal email address that you can access easily.
3. Use a strong password that is unique to ConnectAlarm.
4. Check spam or junk folders if the verification email is delayed.
5. Complete verification promptly to avoid code expiration.
6. Ensure the mobile device has internet connectivity throughout registration.

Troubleshooting

Problem	Possible cause	What to try
Wrong code	Timeout exceeded or entered code is incorrect	Request a new code
Verification email not received	Email delay or spam filtering	Check spam/junk folder and resend code. Contact you dealer, installer to check the issue from the PowerManage side
Password should contain at least...	Password does not meet policy	Add required characters or increase length
Value must match with password	Typing mismatch	Re-enter both password fields

Related pages

See also

• Authentication and account access
• Adding your panel
• Logging in
• Resetting a password