Logging in

Overview

This page explains how to sign in to the ConnectAlarm mobile application using an existing account. After logging in, users can monitor alarm status, arm or disarm the system, receive notifications, and control supported devices connected to the alarm panel.

Use this guide when:

• Signing in after application installation
• Reconnecting after logout
• Troubleshooting login-related issues
• Switching between accounts
• Connecting a new mobile devices

The guide helps users:

• Access the login screen
• Authenticate successfully
• Resolve common sign-in problems

Before you begin

Before signing in to the ConnectAlarm application, ensure the following requirements are met.

Requirements

• ConnectAlarm installed on the device
• Stable internet connection
• Valid ConnectAlarm account credentials

tip

If you dont have account yet, please see Creating an account page.

Required information

Users may need:

• Server address
• Email address
• Password

tip

Server address details usually provided by the dealer, installer or monitoring provider.

Limitations

warning

1. Login may be restricted after multiple failed attempts.
2. Some authentication features may depend on PowerManage settings.
3. Older application versions may not support be supported by newer PowerManage versions.

How to use this page

Log in to ConnectAlarm

1. Open the ConnectAlarm application.
2. Enter the Server address provided by your dealer, installer or monitoring provider.
3. Tap OK.
4. Enter your registered email address.
5. Enter your password.
6. Optional: Enable Keep Me Logged In.
7. Tap Login.

Tips

tip

1. Save the Server address and Panel ID in a secure location for future setup.
2. Use a strong password with mixed characters and symbols.
3. Enable Keep Me Logged In only on trusted personal devices.
4. Verify that the mobile device has internet connectivity before troubleshooting login issues.
5. Allow notification permissions during first launch to receive system/panel notifications.

Troubleshooting

Problem	Possible cause	What to try
Server is unreachable	Wrong Server Address or no internet	Verify server details and network connectivity
E-mail or password is incorrect	Incorrect email or password	Re-enter credentials carefully or reset password
Account suspended message	You have reached the limit of failed login attempts	Wait for the timer, then try again. Enter your credentials carefully or restore them
Session expired	Security timeout	Log in again
Application is outdated	Current application is too old to work properly with current PowerManage server	Update your application to the latest available version
Interactive is disabled	User lacks permission to use ConnectAlarm	Contact your dealer, installer or monitoring provider to review your permissions on PowerManage
Interactive is disabled by billing	Your panel lacks an active billing plan	Contact your dealer, installer or monitoring provider to request a new billing plan for your panel

Related pages

See also

• Authentication and account access
• Creating an account
• Resetting a password