Resetting a password

Overview

The Forgot password option allows users to recover access to their ConnectAlarm account by creating a new password. This workflow is used when a user forgets their password, cannot sign in, or needs to replace an expired or compromised password.

Users typically access this page:

• after forgetting their password
• after repeated failed login attempts
• when instructed to update account credentials
• after account recovery verification

This page also supports:

• email identity verification
• verification code validation
• secure password replacement

After successfully resetting the password, the user can log in using the newly created credentials.

Before you begin

Preconditions

Before resetting a password, ensure you have:

• The ConnectAlarm application installed
• Access to the registered email address
• Correct Server address configuration

Dependencies

Password reset requires:

• An existing ConnectAlarm account
• Email delivery functionality
• Access to the correct authentication server

Limitations

warning

1. Verification codes may expire after a limited time
2. Multiple failed verification attempts may temporarily block the reset process
3. Password policy requirements must be satisfied before saving the new password

Page layout

info

It is better to read Authentication and account access before proceeding.

Callout	Name	Behavior	Restrictions
1	E-mail	Specifies the account email used for password recovery Receives verification codes and reset instructions	Must use valid email format Domain requires MX record to proceed
2	Restore	Initiates the recovery request Sends a verification code or reset email	Not relevant
3	Back to login	Returns the user to the Login page	Not relevant
4	E-mail code	Used to validate ownership of the email address Accepts the code sent to the email	Codes expire after a limited time Code length and time-to-live (TTL) are configured on PowerManage Invalid codes prevent password reset
5	Password	Defines the account password Password characters are masked	Password complexity rules may apply: Minimum 8 characters Uppercase letter Lowercase letter Number Special character
6	Repeat password	Confirms the password entered in the Password field Must exactly match the Password value	Mismatched passwords prevent registration
7	Proceed	Finalizes the password reset process	Not relevant

How to use this page

Reset a forgotten password

1. Open the ConnectAlarm application.
2. Tap Forgot? on the Login screen.
3. Enter the registered email address.
4. Tap Restore.
5. Open the verification email.
6. Enter the received verification code.
7. Enter a new password.
8. Confirm the new password.
9. Tap Proceed.

Tips

tip

1. If you requested the verification code but want to enter it later (before end of time-to-live period), you can do so from the Login screen by clicking Have an email code?.
2. Use a strong password that is unique to ConnectAlarm.
3. Avoid reusing passwords from other services.
4. Complete the reset process promptly to avoid code expiration.
5. Check spam or junk folders if reset emails are delayed.
6. Store updated credentials securely.
7. Ensure internet connectivity throughout the recovery process.

Troubleshooting

Problem	Possible cause	What to try
Wrong code	Timeout exceeded or entered code is incorrect	Request a new code
Restore email not received	Email delay or spam filtering	Check spam/junk folder and resend code. Contact you dealer, installer to check the issue from the PowerManage side
Password should contain at least...	Password does not meet policy	Add required characters or increase length
Value must match with password	Typing mismatch	Re-enter both password fields

Related pages

See also

• Authentication and account access
• Adding your panel
• Logging in