Geofence

Overview

The Geofence function in ConnectAlarm lets users define and manage a location-based area on a map.

Use this page when users need to:

• Enable or disable geofence functionality.
• Search for an address and place the geofence on the map.
• Use the mobile device location to center the map.
• Review or adjust the geofence area.
• Confirm the geofence radius shown on the map.
• Receive reminder notifications when leaving or entering the geofence area to arm or disarm the panel.

This page helps users configure the location area that ConnectAlarm uses for geofence-based behavior.

Before you begin

Preconditions

• The user is signed in to the ConnectAlarm app.
• The selected security panel is available.
• Location services are enabled on the mobile device.
• ConnectAlarm has the required location permission.
• The mobile device has network connectivity.
• The map service is available.

Dependencies

• Address search depends on network connectivity and address lookup services.
• Current location detection depends on the mobile device location provider, GPS, Wi-Fi, or cellular location services.
• Geofence accuracy depends on device location accuracy and operating system background location behavior.
• Geofence behavior may depend on notification settings, app background activity settings, and battery optimization settings.

Limitations

warning

1. Geofence behavior will be unavailable if location permission is denied.
2. Geofence behavior will not work correctly if background location access is disabled.
3. Battery optimization, low power mode, or operating system restrictions can affect geofence updates.
4. The available minimum radius is 3m.
5. The map can show approximate location. Always confirm the address and geofence area before relying on the setting.

Page layout

The Geofence screen displays a full-screen map with controls for enabling or disabling geofence behavior, searching for an address, locating the mobile device, and adjusting the geofence area.

Geofence page

Callout	UI element	Description	When to use
1	DISABLE action	Disables the geofence feature when it is currently enabled.	Use when geofence-based behavior should no longer run for the selected security panel. warning Disabling geofence can stop location-based behavior that depends on this setting. Confirm that disabling geofence is allowed by site procedures.
2	Search address button	Opens address search so the user can place the geofence around a selected address.	Use when the geofence center must be set to a specific address or location.
3		Centers the map on the mobile device location when location permission is available.	Use to quickly move the map to the user's current location.
4	Geofence boundary and radius handle	Shows the configured geofence area. The circle displays the radius, and the handle indicates the adjustable boundary.	Use to review or adjust the geofence area on the map.

Map area

The map fills most of the page.

The map shows:

• Streets and road labels.
• Nearby places.
• The geofence circle.
• The geofence radius label.
• Map provider branding.

Use the map to place, review, and adjust the geofence area.

How to use this page

Enable geofence

1. Open the ConnectAlarm app.
2. Sign in to your account.
3. Sign in to your security panel.
4. Open the menu.
5. Select Geofence.
6. Enable geofence.

Search for an address

1. Open the Geofence screen.
2. Select Search address.
3. Enter the address or location name.
4. Select the correct result from the search results, if results are shown.
5. Review the geofence position on the map.

Use the current device location

1. Open the Geofence screen.
2. Select the current location button.
3. Allow location access if the mobile operating system asks for permission.
4. Wait for the map to move to the detected location.

Review the geofence radius

1. Open the Geofence page.
2. Locate the blue geofence circle on the map and hold it.
3. Read the radius label.

Adjust the geofence radius

1. Open the Geofence page.
2. Locate the blue handle on the edge of the geofence circle.
3. Drag the handle inward to reduce the radius.
4. Drag the handle outward to increase the radius.
5. Review the updated radius label.

Disable geofence

1. Open the Geofence page.
2. Select DISABLE.

warning

Disable geofence only when location-based behavior is no longer required.

Tips

tip

1. Use Search address when the geofence must be placed around a specific site or property.
2. Use the current location button when configuring geofence while physically located at the site.
3. Check the radius label after changing the geofence area. A small radius may be sensitive to location accuracy, and a large radius may include nearby streets or buildings.
4. Keep location permissions enabled for ConnectAlarm if geofence behavior must work in the background.
5. Review mobile device battery and background activity settings if geofence behavior is inconsistent.

Troubleshooting

Problem	Possible cause	What to try
The map does not load	The mobile device has no network connection. The map provider is unavailable. The app cannot access map services.	Check mobile data or Wi-Fi connectivity. Try again from another network. Contact the administrator or installer if the map still does not load.
Current location does not work	Location services are disabled on the mobile device. ConnectAlarm does not have location permission. The device cannot determine location. GPS signal is limited. The operating system is restricting location access.	Enable location services on the mobile device. Check the location permission for ConnectAlarm. Allow location access when prompted. Move to an area with better location signal, if possible.
Geofence does not trigger expected arm/disarm reminders	Geofence is disabled. Location permission is denied. Background location access is disabled. Battery optimization or low power mode restricts background activity. The device location is inaccurate.	Open the Geofence page and confirm that geofence is enabled. Check location permissions for ConnectAlarm. Enable background location access if required. Check battery optimization and low power mode settings. Confirm the geofence radius and location on the map. Contact the administrator or installer if behavior still does not work.
The geofence radius cannot be changed	The radius handle is not being used. Radius adjustment is not supported in the current app version. The radius has reached a minimum limit. The app is not responding to the drag gesture.	Try dragging the blue handle on the edge of the geofence circle. Check whether the radius label changes. Contact the administrator or installer if the radius cannot be adjusted.

Related pages

See also

• Dashboard settings
• Application Settings