Managing devices

Overview

The Devices page in ConnectAlarm lets users view, filter, manage, and add devices.

Use this page when users need to:

• Check security panel information.
• View zones, detectors, PGMs, and other connected devices.
• Filter devices by status or device type.
• Bypass a zone when supported.
• Edit a device name.
• Add supported devices, such as keyfobs or cameras.
• Enroll a keyfob and assign an owner.

This page helps users manage connected security devices from one place and find devices that need attention.

Before you begin

Preconditions

• The user is signed in to the ConnectAlarm app.
• The security panel is connected to the PowerManage when performing actions that require live system communication.
• Devices, zones, PGMs, cameras, or keyfobs are configured or available for enrollment.

Limitations

warning

• Device categories may vary by security panel configuration.
• Some devices may be visible but not editable, depending on permissions or installer settings.
• Bypassing a zone can reduce protection for the related area. Use bypass only when required and allowed by site procedures.
• Adding a device may fail if the security panel is disconnected, the device is already enrolled or the enrollment ID is invalid.

Page layout

The Devices workflow includes three main screens:

• Devices list
• Adding new device

Devices list

Callout	UI element	Description	When to use
1	Device filters	Filters the device list by status or device type. The available options such as All, Only trouble devices, and a partially visible Keyfobs option.	Use to narrow the list when reviewing all devices, troubleshooting problem devices, or locating a specific device type.
2		Swipe zone left opens editing devive name form for the selected device or zone. Edit action appears as a blue row action with a pencil icon.	Use to change device name.
3		Swipe right bypasses the selected zone. A green row action labeled Bypass.	Use when a supported zone must be temporarily excluded from normal monitoring.
4	Add button	Opens the Adding new device screen.	Use to start adding a supported new device, such as a keyfob or camera.
5	Keyfob enroll	Starts the keyfob enrollment workflow. User must complete the form on the next screen to add a keyfob.	Use to add a keyfob and assign it to an owner.
6	ONVIF camera enroll	Starts the ONVIF camera enrollment workflow. User must complete the form on the next screen to add an ONVIF camera.	Use to add an ONVIF-compatible camera when supported by the system.
7	RTSP camera enroll	Starts the RTSP camera enrollment workflow. User must complete the form on the next screen to add an RTSP camera.	Use to add an RTSP camera stream when supported by the system.

Device filters

The filter bar appears under the header. It uses radio-style options.

Visible options include:

• All: Shows all available devices and device groups.
• Only trouble devices: Shows devices that have a trouble, fault, or attention state.
• Keyfobs: Shows all enrolled keyfobs.

Control panel section

The CONTROL PANEL section shows the connected control panel.

Use this section to confirm the connected panel and review its current status.

warning

If the control panel shows an alarm or trouble status, follow site procedures before making device changes.

Zones section

The ZONES section groups configured zones and detectors.

A zone row supports swipe actions. Zone row can be swiped to show Bypass (swipe right) and Edit (swipe left) actions.

PGM section

The PGMS section lists programmable outputs.

Use this section to review configured PGMs when the system includes programmable outputs.

Add keyfob

Callout	UI element	Description	When to use
1	Enrollment ID field	Stores the keyfob enrollment identifier.	Use to enter or review the keyfob enrollment ID before enrolling the keyfob.
2	Scan icon	Appears next to the Enrollment ID field. The icon suggests scanning or capturing an enrollment code.	Use when the enrollment ID can be captured by the device camera.
3	Owner field	Assigns the keyfob to a user.	Use to select the user who will own or use the keyfob.
4	ENROLL button	Submits the keyfob enrollment form.	Use after entering a valid enrollment ID and selecting an owner.

Back button

The back arrow returns the user to the previous screen.

Use the back button to leave the keyfob form without enrolling the keyfob.

warning

Enroll a keyfob only for the correct owner. A keyfob may provide control of security system functions, depending on configuration.

How to use this page

View all devices

1. Open the ConnectAlarm app.
2. Sign in to your account.
3. Select the Devices tab from the bottom navigation bar.
4. Select the All filter.

View only devices with trouble conditions

1. Open the Devices tab.
2. Select Only trouble devices in the filter bar.
3. Review the filtered list.

Review control panel status

1. Open the Devices tab.
2. Review the CONTROL PANEL section.
3. Check the panel name, identifier, and status badge.

warning

If the panel indicates an alarm or trouble condition, follow local response procedures before changing device settings.

Bypass a zone

1. Open the Devices tab.
2. Find the zone to bypass.
3. Swipe the zone row right to show available actions.
4. Select Bypass.

warning

Bypassing a zone can reduce protection for the related area. Use this action only when authorized.

Edit a device or zone name

1. Open the Devices tab.
2. Find the device or zone to edit.
3. Swipe the zone row left to show available actions.
4. Select the .
5. Update the name.
6. Save changes.

Add a keyfob

1. Open the Devices tab.
2. Select the Add button.
3. Select Keyfob enroll.
4. On the Add keyfob screen, enter the Enrollment ID.
5. If supported, select the scan icon to capture the enrollment ID.
6. Select the Owner field.
7. Choose the user who will own the keyfob.
8. Select ENROLL.

warning

Confirm the owner before selecting ENROLL. Assigning a keyfob to the wrong user can create access and accountability issues.

Add an ONVIF camera

From the same(internal) network

1. Open the Devices tab.
2. Select the Add button.
3. Select ONVIF camera enroll.
4. App starts to scan your local network.
5. Select the camera you want to add by tapping it.
6. Complete the form by entering camera name, username and password.

From the outside(external) network

1. Open the Devices tab.
2. Select the Add button.
3. Select ONVIF camera enroll.
4. Select Use panel public IP.
5. Assign security zones, if you want direct access from push to cameras.
6. Save changes.

note

You need to configure the router, forward ports, and open ONVIF and RTSP ports to the camera. ONVIF typically uses port 80 and RTSP 554, but this depends on your camera brand. ONVIF typically uses port 80 and RTSP 554, but this depends on your camera brand.

Please check: Conformant products - ONVIF for details about your camera or its manufacturer.

Tips

tip

1. Use Only trouble devices before changing device settings. This helps focus on devices that need attention.
2. Check the connection status before adding or editing devices.
3. Use the scan icon for device enrollment when available. Scanning can reduce entry errors in the enrollment ID.
4. Review the owner selection before enrolling a keyfob. The owner assignment helps identify who can use the keyfob.

Troubleshooting

Problem	Possible cause	What to try
The Devices tab does not show expected devices	The device is not configured in the security panel. A filter is hiding the device.	Select the All filter. Check the app connection status. Confirm that the device is configured in the security panel. Contact the administrator or installer if the device is still missing.
Only trouble devices filter does not show any devices	No devices currently have trouble conditions. The app has not received the latest device status.	Confirm that Only trouble devices is selected. Return to All to verify that devices are available. Check the mobile network connection status. If a trouble condition is expected but not shown, check the security panel or contact the administrator.
The Add button is not visible	The user does not have permission to add devices.	Confirm that the user is Master and has device management permission. Contact the administrator or installer if the add option remains unavailable.
The scan icon does not work	Camera permission is denied. The camera cannot read the enrollment code.	Check the mobile device camera permission for ConnectAlarm. Make sure the enrollment code is visible and well lit. Try scanning again. Enter the enrollment ID manually if scanning is unavailable.
The Owner field does not show the expected user	The user is not configured in the system. The user is not eligible for keyfob assignment.	Open the Owner dropdown and review the available users. Confirm that the expected user exists in the system. Check permissions for user and keyfob assignment. Check that no other keyfob is added to that user. Contact the administrator or installer if the expected user is still missing.
Bypass action is not available	The selected device or zone does not support bypass. The user does not have permission to bypass zones. The system state does not allow bypass. The row was not swiped far enough to expose actions.	Confirm that the selected item is a zone that supports bypass. Swipe the row again to reveal available actions. Check the user's permissions. Confirm that the system state allows bypass. Use the security panel or contact the administrator if bypass remains unavailable.

Related pages

See also

• Panel control interface layout
• Viewing connected cameras
• Controlling automation devices