Push and email notifications

Overview

The Notifications page in ConnectAlarm lets users choose which event categories send notifications.

Use this page when users need to:

• Turn push notifications on or off for event categories.
• Turn email notifications on or off for event categories.
• Review notification categories, such as alarms, restore events, arm/disarm events, camera events, home device events, notice events, and duress events.
• Configure push notification behavior, such as sound, vibration, duration time.

This page helps users control which system events generate alerts and how push notifications behave on the mobile device.

Before you begin

Preconditions

• The user is signed in to the ConnectAlarm app.
• The selected security panel is available.
• The mobile device has network connectivity.
• Push notifications are allowed for ConnectAlarm in the mobile operating system settings.
• Notification categories are available for the selected security panel.

Dependencies

• Push notifications depend on the mobile operating system notification service.
• Email notifications depend on the configured user email address and backend email delivery.
• Available notification categories depend on security panel family, PowerManage group settings, and app version.
• Push notification sound, vibration, pop-up, badge, lock screen, and Do Not Disturb behavior can depend on the mobile operating system.
• Some settings may be managed outside ConnectAlarm in the device notification settings (mostly valid for Android).

Limitations

warning

1. Turning off a notification category may prevent the user from receiving alerts for that event type.
2. Push notification delivery can fail if operating system notifications are disabled for ConnectAlarm.
3. Email notifications can fail if the user's email address is incorrect, blocked, or filtered as spam.
4. Some notification options are controlled by the mobile operating system and may look different on Android and iOS.

Page layout

The notification workflow includes two screens:

• PUSH tab.
• EMAIL tab.

Notification settings screen

Notification settings on iPhone or iPad

Callout	UI element	Description	When to use
1	PUSH tab	Shows push notification categories and their current enabled or disabled state.	Use to control which event categories send push notifications to the mobile device.
2	EMAIL tab	Shows email notification categories and their current enabled or disabled state.	Use to control which event categories send email notifications.
3	Notification toggle	Turns a notification category on or off. Enabled toggles are colored. Disabled toggles are gray.	Use to enable or disable notifications for a specific event category.

Notification settings on Android devices

Callout	UI element	Description	When to use
1		Opens push notification options on supported devices.	Use to configure detailed push notification behavior, such as sound and vibration.
2	PUSH tab	Shows push notification categories and their current enabled or disabled state.	Use to control which event categories send push notifications to the mobile device.
3	EMAIL tab	Shows email notification categories and their current enabled or disabled state.	Use to control which event categories send email notifications.
4	Notification toggle	Turns a notification category on or off. Enabled toggles are colored. Disabled toggles are gray.	Use to enable or disable notifications for a specific event category.

Push notification options

Push notification options on iPhone or iPad

Tap the push notification profile to display notification sound and duration settings. The notification settings dialog lets users configure the sound and duration for a specific push notification category.

Use these settings when users want to change how long a notification sound plays or which sound is used for a specific event category.

note

These settings apply to the selected notification category only. Other categories can use different sound and duration settings.

UI element	Description	When to use
Notification sound	Shows the sound currently assigned to the notification category.	Use to review or change the sound used for this event category.
None	Disables the notification sound for the selected category.	Use when the notification should appear without sound.
Siren	Uses a siren-style sound for the selected category. In the screenshot, this option is selected.	Use for categories that need a more noticeable sound.
Calm	Uses a calmer notification sound.	Use for lower-priority categories where a less intrusive sound is preferred.
Electro	Uses an electronic-style notification sound.	Use when users prefer a distinct notification tone for this category.
3 seconds	Plays the notification sound for 3 seconds. In the screenshot, this option is selected.	Use for shorter alerts.
7 seconds	Plays the notification sound for 7 seconds.	Use when the notification should be more noticeable than a short alert.
15 seconds	Plays the notification sound for 15 seconds.	Use for categories that require a longer audible alert.
CANCEL	Closes the dialog without applying a new sound selection.	Use to leave the current sound unchanged.
OK	Applies the selected sound and closes the dialog.	Use after selecting the required notification sound.

Push notification options on Android devices

note

The screenshots and options are based on Android 12 and One UI 4.1.

They may vary across Android versions and UIs.

Callout	UI element	Description	When to use
1	Notification option row	Opens the operating system notification category settings for the selected event category.	Use to change detailed push behavior for a category, such as alert style, sound, vibration, badges, and lock screen behavior.

Show Notifications Toggle

The Show notifications toggle activates or deactivates notifications for the specified category at the operating system level.

Utilise this setting when notifications are enabled within ConnectAlarm but fail to appear on the device.

warning

If the Show notifications toggle is disabled, push notifications for the selected category may not be displayed even if enabled in ConnectAlarm.

Alert and Silent options

Option	Description
Alert	Permits the category to utilise alert behaviours, such as sound or visual interruption, subject to other settings.
Silent	Allows notifications to be displayed without alert behaviours.

Employ these options to regulate the prominence of a notification category.

Show as Pop-up

The Show as pop-up toggle determines whether notifications are presented as pop-up alerts.

This setting is applicable when users require important notifications to be more prominently visible on the device.

Sound settings

The Sound setting displays the selected notification sound.

Select this setting to choose or configure the notification sound where supported by the operating system.

Vibrate

The Vibrate toggle controls vibration for the selected notification category.

Use this setting to enable or disable vibration alerts.

App icon badges

The App icon badges toggle controls whether the app icon can show a badge when notifications exist.

Use this setting when users want a visual indicator on the app icon.

Lock screen

The Lock screen setting controls whether notification content appears on the device lock screen.

Use this setting to control privacy for lock screen notifications.

warning

Showing notification content on the lock screen may expose security event information to people who can see the device.

Ignore Do not disturb

The Ignore Do not disturb setting controls whether the notification category can alert while the device is in Do Not Disturb mode, if the operating system allows it.

Use this setting only for categories that require urgent attention and when allowed by device policy.

Duration slider

The Duration slider changes the sound duration when the selected sound supports duration control.

Use this setting to shorten or lengthen the notification sound.

Sound list

The Sound list contains available notification sounds.

Select a sound to apply it to the notification category.

How to use this page

Open notification settings

1. Open the ConnectAlarm app.
2. Sign in to your account.
3. Sign in to your security panel.
4. Open the main menu.
5. Select the Notifications option.

Enable push notifications for a category

1. Open Notifications.
2. Select the PUSH tab.
3. Find the required category.
4. Turn on the toggle for the category.

Disable push notifications for a category

1. Open Notifications.
2. Select the PUSH tab.
3. Find the required category.
4. Turn off the toggle for the category.

warning

Disabling push notifications for alarms, duress events, or similar categories may prevent users from receiving time-sensitive alerts.

Enable email notifications for a category

1. Open Notifications.
2. Select the EMAIL tab.
3. Find the required category.
4. Turn on the toggle for the category.

Open push notification options

iPhone or iPad

1. Open Notifications.
2. Select the PUSH tab.
3. Select the category to configure.

Android

1. Open Notifications.
2. Select the .
3. Review the Push Notification Options list.
4. Select the category to configure.

Change the notification duration for a category

iPhone or iPad

1. Open Notifications.
2. Select the PUSH tab.
3. Select the notification category to configure, such as Restore events.
4. Select Notification duration.
5. In the Notification duration dialog, select one of the available options:
   • 3 seconds
   • 7 seconds
   • 15 seconds
6. Select OK.

Android

1. Open Notifications.
2. Select the .
3. Review the Push Notification Options list.
4. Select the category to configure.
5. If your UI allows customizing sound duration, use that option. Otherwise, replace the sound with a custom one of the desired duration.

warning

Longer notification sounds may be more noticeable in shared or quiet environments. Choose a duration that matches the event priority and site procedures.

Tips

tip

1. Keep Alarms enabled for push notifications unless site procedures require a different configuration.
2. Use the EMAIL tab for notifications that should be delivered even when the mobile device is unavailable.
3. If push notifications are enabled in ConnectAlarm but are not received, check the device operating system notification settings for ConnectAlarm.
4. Use different sounds for important categories when the operating system supports category-specific sounds.
5. Check both the ConnectAlarm category toggle and the operating system Show notifications setting. Both may need to be enabled for push notifications to appear.

Troubleshooting

Problem	Possible cause	What to try
Push notifications are not received	The category toggle is turned off on the PUSH tab. Push notifications are disabled for ConnectAlarm in the mobile operating system. Show notifications is turned off for the notification category. The mobile device has no network connectivity.	Open Notifications. Select the PUSH tab. Confirm that the required category toggle is on. Check the device notification permissions for ConnectAlarm. Confirm that the mobile device has network connectivity. Contact the administrator or installer if notifications still do not arrive.
Email notifications are not received	The category toggle is turned off on the EMAIL tab. The user's email address is incorrect. Email messages are filtered as spam or blocked. Email delivery is not working on PowerManage side.	Open Notifications. Select the EMAIL tab. Confirm that the required category toggle is on. Verify the user's email address in user settings. Check spam, junk, and blocked sender settings. Contact the administrator or installer if email notifications still do not arrive.
Notification sound does not play	The notification category is set to Silent. The notification category sound is set to None. The device is muted. The selected sound is unavailable.	Open Notifications. Select the affected category. Confirm that sound is configured. Confirm that critical alerts is allowed for the ConnectAlarm, Check device volume and sound mode.

Related pages

See also

• Events screen
• Panel control interface layout