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Version: 5.0 🚧

Log into PowerManage

Overview​

The Log into PowerManage process lets staff members access PowerManage with their registered email address and password.

Use this page when you need to:

  • Sign in to PowerManage.
  • Complete the first login by using an OTP.
  • Complete MFA verification when MFA is enabled.
  • Resolve common sign-in issues.

Before you begin​

Required permissions​

  • The staff member must have an active PowerManage account.
  • The staff member must have access to the PowerManage login page.

Preconditions​

  • The account must be active and approved.
  • The staff member must have access to the registered email address.
  • The staff member must know the account password or have access to a valid OTP.
  • MFA settings must be configured if MFA is enabled.

Dependencies​

  • Email delivery depends on the configured email service.
  • MFA verification depends on the configured authentication settings.
  • Password recovery depends on email delivery.
  • First-time login depends on OTP delivery.

Limitations​

warning
  • Suspended staff accounts cannot sign in.
  • OTPs can only be used once.
  • The registered email domain must have at least one valid MX record that resolves to a reachable mail server.
  • DNS records for the email domain must be publicly available.
  • The mail server must be able to receive external emails.
info

Read Authentication page before you proceed.

How to use this page​

Sign in with email and password​

Goal:

  • Access PowerManage by using account credentials.

Steps:

  1. Open the PowerManage login page.
  2. Enter your registered Email address.
  3. Enter your Password.
  4. Select Sign in.

Expected result:

  • PowerManage validates the credentials.
  • If MFA is disabled, the staff member is signed in.
  • If MFA is enabled, sign-in continues with the MFA verification process.

Complete first-time login with OTP​

Goal:

  • Sign in for the first time and create a permanent password.

Steps:

  1. Open the direct login link from the OTP email, or open the login page.
  2. In Email, enter the registered email address.
  3. In Password, enter the OTP.
  4. Select Sign in.
  5. In New password, enter a permanent password.
  6. In Confirm new password, enter the same password.
  7. Select Set password.

Expected result:

  • PowerManage validates the OTP.
  • PowerManage saves the permanent password.
  • If MFA is disabled, the staff member is signed in.
  • If MFA is enabled, sign-in continues with the Phone number confirmation form.

If the OTP becomes invalid, use Forgot password? on the login page to request a new OTP.

Complete MFA verification​

Goal:

  • Verify identity after entering valid credentials.

Steps:

  1. Sign in with your email address and password.
  2. Complete the MFA verification step.
  3. Enter the verification code if prompted.
  4. Continue the sign-in process.

Expected result:

  • MFA validation succeeds.
  • Access to PowerManage is granted.

Recover access to your account​

Goal:

  • Regain access when the password is forgotten or no longer works.

Steps:

  1. Open the login page.
  2. Select Forgot password?
  3. Follow the password recovery process.
  4. Use the received OTP to create a new password.

Expected result:

  • PowerManage sends a password recovery email.
  • The staff member creates a new password.
  • Access to the account is restored.

Tips​

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  • Use a strong password that contains letters, numbers, and special symbols.
  • Keep access to the registered email address.
  • Complete OTP-based password setup as soon as possible.
  • Do not share passwords or OTPs with other users.
  • Contact an administrator if the account remains suspended.

Troubleshooting​

Cannot sign in​

Possible causes

  • Incorrect email address.
  • Incorrect password.
  • Suspended account.
  • Account is not approved.
  • Invalid or missing MX records for the email domain.

What to do

  • Verify the email address.
  • Verify that the email domain has valid MX records.
  • Re-enter the password.
  • Use Forgot password? if necessary.
  • Contact an administrator to verify account status.

OTP does not work​

Possible causes

  • The OTP was already used.
  • The OTP was entered incorrectly.
  • The OTP expired or was replaced by a newer OTP.

What to do

  • Confirm that the OTP was copied correctly.
  • Use the latest OTP email.
  • If the OTP was used or invalidated, select Forgot password? on the login page.
  • Use the new OTP to sign in and set a permanent password.

OTP or password recovery email is not received​

Possible causes

  • Mail server availability issues.
  • Email filtering or spam protection rules.

What to do

  • Check spam or junk folders.
  • Confirm that the mail server is operational.
  • Contact an administrator if the issue persists.

MFA verification fails​

Possible causes

  • Incorrect verification code.
  • Verification timeout.

What to do

  • Request a new verification code.
  • Retry the MFA process.
  • Contact an administrator if the issue persists.

Password cannot be set​

Possible causes

  • The password has fewer than 8 characters.
  • The password does not include at least 1 letter, 1 number, and 1 special symbol.
  • The password and confirmation do not match.

What to do

  • Enter a password with at least 8 characters.
  • Include at least 1 letter, 1 number, and 1 special symbol.
  • Re-enter the same password in Confirm new password.
  • Select Set password.
See also
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