Devices

Overview

The Devices tab shows the devices, panel items, and camera devices associated with the selected panel in the Equipment hub. Use this tab to review device status, apply filters, inspect device details, and enroll security or camera devices.

Users typically open this tab after selecting a panel on the Equipment page. The Equipment hub opens for that panel, and the Devices tab provides a device-focused view within the same panel context.

Use the Devices tab to:

• Search for devices in the selected panel.
• Filter devices by condition, type, protocol, or workflow state.
• Review status, battery, RSSI, partition, and diagnostic information.
• Open detailed information for a selected device or panel item.
• Enroll security devices.
• Add RTSP or OnVIF camera devices.
• Refresh RSSI, GSM, or Wi-Fi status data.
• Review, apply, or delete saved filters.

Before you begin

Required permissions

• You must have permission to view equipment.
• You must have permission to view panels.
• You must have permission to open the Equipment hub for a selected panel.
• You must have permission to view devices associated with the selected panel.
• You must have permission to add or enroll devices to use the Add device action.
• You must have permission to edit or delete devices to use the edit and delete actions.
• Additional permissions may be required to view diagnostics, refresh device data, or manage saved filters.

info

Access to the Equipment page, Equipment hub, and Devices tab is controlled by equipment-related role permissions.

Preconditions

• At least one panel must exist on the Equipment page.
• You must select a panel from the Equipment page to open the Equipment hub for that panel.
• The selected panel must have device data to show the full device list.
• The browser must support modal dialogs, overlays, dropdowns, and interactive list selection.
• To enroll a security device, you must have the required enrollment data, such as the Enrollment ID for PowerG devices.
• To add an RTSP or OnVIF camera, you must have the required camera connection information.

Dependencies

• The device list depends on device data linked to the selected panel.
• Device status, trouble indicators, battery values, RSSI values, and diagnostic values depend on current panel and device data.
• RSSI, GSM, and Wi-Fi refresh actions depend on communication with the panel or related services.
• Saved filters depend on stored filter definitions for the Devices tab.
• Camera access settings depend on network configuration, camera URLs, credentials, ports, and panel access settings.

Important limitations

warning

• The Devices tab is available from the Equipment hub for a selected panel. It is not opened directly from the main navigation.
• The device count and device list reflect the current search and filter state.
• Some actions may be hidden or disabled if your role does not include the required permission.
• The Add button in the security enrollment form remains disabled until required data is entered.
• The Save button for RTSP and OnVIF devices submits the form only when validation passes.
• Background interactions are blocked while the Enroll device, Add RTSP, or Add onVIF modal is open.
• Values shown in diagnostics and status sections can be unavailable, delayed, or incomplete if the panel or device has not reported current data.

Page layout

Equipment hub navigation

The top navigation shows the Equipment hub tabs for the selected panel. Devices is active.

Available tabs include:

• Dashboard
• Devices
• Network Map
• Configuration
• Keypad
• Users
• Installers
• Calendar
• Info

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Callout	UI element	Description	When to use
1	Equipment hub tabs	Shows the available hub pages for the selected panel.	Use to move between panel-level pages without leaving the Equipment hub.
2	Devices tab	Shows the device list and selected device details.	Use to review, filter, add, edit, or delete devices for the selected panel.

Top bar

The top bar provides global search, saved filter access, settings access, and user account access.

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Callout	UI element	Description	When to use
1	Search Devices field	Searches devices in the selected panel. The field can also show applied filters as chips.	Use to find a device or confirm which filter is active.
2	Filter chip	Shows an active filter. For example, when the Troubled filter is active, the field shows Troubled: and Yes.	Use to review or remove an active filter.
3	Remove filter icon	Clears the applied filter from the search field.	Use to return the device list to the unfiltered state.
4	Save icon	Opens saved filter controls or the saved filters overlay.	Use to work with saved filters for the device list.
5	Filter/settings icon	Opens filter or settings controls for the Devices tab.	Use when you need to manage filtering or view options.
6	User/avatar button	Shows the signed-in user initials, such as DS.	Use to access user-related controls, if available.

Panel header

The panel header confirms which panel is open in the Equipment hub.

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Callout	UI element	Description	When to use
1	Panel image thumbnail	Shows a visual identifier for the selected panel.	Use to confirm the current panel context.
2	Panel identifier	Shows the panel identifier, such as 88F2461A1283.	Use to confirm you are viewing the correct panel.
3	Account/code	Shows the account and code value, such as 708931 · 1.	Use when matching the panel to an account or partition context.
4	Status icons with counters	Shows panel status indicators with counters, such as 0, 8, and 1.	Use to assess panel-level status before reviewing individual devices.
5	Round action icons	Provide panel-level actions.	Use when a panel-level action is required.
6	Three-dot overflow menu	Opens additional panel-level actions.	Use when the needed action is not shown as a primary icon.

Devices list panel

The left panel lists devices for the selected panel. Selecting a device updates the details panel on the right.

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Callout	UI element	Description	When to use
1	Devices title	Shows the current section name.	Use to confirm you are viewing the device list.
2	Device count	Shows the number of devices in the current list. The default state can show 121 devices. A filtered state can show 1 device.	Use to confirm search and filter results.
3	+ Add device icon	Opens the Enroll device modal. Tooltip: Add device.	Use to enroll a security device or add an RTSP or OnVIF camera device.
4	Refresh RSSI icon	Requests updated RSSI data. Tooltip: Refresh RSSI.	Use when signal strength values may be stale.
5	Refresh GSM icon	Requests updated GSM status data. Tooltip: Refresh GSM.	Use when cellular communication status needs review.
6	Refresh WiFi icon	Requests updated Wi-Fi status data. Tooltip: Refresh WiFi.	Use when Wi-Fi communication status needs review.
7	Walktest icon	Shows a person icon for walk test-related workflows.	Use when reviewing or filtering devices in a walk test context.
8	Filter buttons	Apply predefined filters, including Troubled, Opened, Automation, Security, Upgradeable, Without null devices, and Walktest.	Use to narrow the device list by condition or category.
9	Device card	Shows device number, location, name, partition, battery, and status indicators when available.	Use to select a device and open its details.
10	Selected device card	Highlights the selected device in blue.	Use to confirm which device is shown in the details panel.

Device cards

Device cards summarize each device in the list. Visible default examples include:

• Device 3: Delay 1 | Zone 3, Contact aux, Partition 1.
• Device 4: Delay 1 | Zone 4, Contact aux, PowerG +, Partition 1, Battery 90%.
• Device 5: Delay 1 | Zone 5, Vanish contact, PowerG +, Partition 1, Battery 90%.
• Device 6: Delay 1 | Zone 6, Vanish contact.

When the Troubled filter is active, the list can show one selected panel or device card:

• Identifier: 88F2461A1283
• Name: HS2128 R
• Warning icon
• B and G status badges

Other visible cards can include:

• Alternate Comm: Neo communicator TL285LE, partition or range badge 1-8.
• Wired WLS 1: Wired to wireless, partition or range badge 1-8, RSSI or status bars.

Contact device details panel

The right panel shows details for the selected device. For a contact device, the General tab shows enrollment, link, protocol, RSSI, battery, and partition information.

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Callout	UI element	Description	When to use
1	Device icon	Shows the selected device type.	Use to identify the device category.
2	Device number badge	Shows the selected device number, such as 4.	Use to match the detail view to the selected device card.
3	Device name	Shows the selected device name, such as Contact aux, PowerG +.	Use to confirm the selected device.
4	Location	Shows the device location and zone, such as Delay 1 | Zone 4.	Use to identify where the device is configured.
5	Edit icon	Opens the device editing flow.	Use to update device settings when you have permission.
6	Delete icon	Opens the device deletion or removal confirmation flow.	Use to remove a device when it is no longer needed.
7	Details tabs	Switch between General, Parent, Configuration, and Firmware.	Use to review different groups of device information.

Panel or troubled device details panel

When a troubled panel or device is selected, the details panel shows active warnings and diagnostics.

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Callout	UI element	Description	When to use
1	Device image thumbnail	Shows the selected panel or device image.	Use to confirm the selected item type.
2	Device name	Shows the selected item name, such as HS2128 R.	Use to confirm the item shown in the details panel.
3	Identifier	Shows the selected item identifier, such as 88F2461A1283.	Use to match the details panel to the selected panel or device.
4	Status badges	Shows status badges, such as B and G.	Use to review status categories associated with the selected item.
5	Details tabs	Switch between General, Connection status, and Firmware.	Use to review warnings, connection details, or firmware information.
6	Diagnostic refresh icon	Refreshes diagnostic values in the Diagnostic section.	Use when diagnostic values may be outdated.

Saved filters overlay

The Saved Filters overlay opens under the top search bar. It appears above the device list and details panel. The background page remains visible.

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Callout	UI element	Description	When to use
1	Saved Filters title	Identifies the overlay.	Use to confirm you are managing saved filters.
2	Saved filter row	Shows a saved filter with a bookmark icon, filter name, and description or type.	Use to select a saved filter.
3	Trash icon	Deletes the saved filter row.	Use to remove a saved filter that is no longer needed.
4	Three-dot menu	Opens additional overlay actions, if available.	Use when the needed saved filter action is not visible.

Saved filters shown in the overlay include:

• Troubled — Troubled
• Opened — Troubles
• Automation — Automation
• Security — Protocols
• Upgradeable — Upgradeable
• Without null devices — Without null devices
• Walktest — Walktest

Enroll device modal

The Enroll device modal opens when you select the + icon in the Devices panel. The background Devices page is darkened, and background interactions are blocked.

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Callout	UI element	Description	When to use
1	Category menu	Shows enrollment categories: Security, RTSP, and OnVIF.	Use to choose the type of device to add.
2	Security category	Selected by default. Opens the security device enrollment form.	Use to enroll security devices.
3	Protocol dropdown	Sets the security device protocol. Options include PowerG and DSC One-way.	Use to select the protocol before entering enrollment data.
4	Enrollment ID field	Appears when PowerG is selected. Empty by default.	Use to enter the PowerG enrollment ID.
5	Cancel button	Closes the modal without enrolling a device.	Use to leave the modal without saving changes.
6	Add button	Enrolls the device when required data is valid. Disabled by default.	Use after required enrollment data is entered.

Add RTSP modal

The Add RTSP form is used to add a camera by stream link.

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Callout	UI element	Description	When to use
1	RTSP category	Selects the RTSP camera form.	Use when adding a camera by stream link.
2	Stream link field	Stores the RTSP stream link.	Use to enter the camera stream address.
3	Use panel public IP for access toggle	Controls whether the device should use the panel public IP for access. Off by default.	Use when remote access should use the panel public IP.
4	Device number field	Stores the camera device number.	Use to assign or identify the camera in the device list.
5	Label field	Stores the camera label.	Use to provide a recognizable name.
6	Associate with Zones dropdown	Opens zone selection for associating the camera with zones.	Use when the camera should be linked to one or more zones.
7	Save button	Saves the RTSP camera device when required data is valid.	Use to submit the RTSP form.

Add OnVIF modal

The Add onVIF form is used to add a camera with user credentials, URLs, ports, and optional zone association.

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Callout	UI element	Description	When to use
1	OnVIF category	Selects the OnVIF camera form.	Use when adding an OnVIF camera.
2	User field	Stores the camera user name.	Use to enter camera credentials.
3	Password field	Stores the camera password. Includes a visibility icon.	Use to enter and review the password value.
4	Password visibility icon	Shows or hides the password value.	Use to verify the password before saving.
5	Onvif Local URL field	Stores the local OnVIF URL.	Use to configure local camera access.
6	Onvif Remote URL field	Stores the remote OnVIF URL.	Use to configure remote camera access.
7	Use panel public IP for access toggle	Controls whether the device should use the panel public IP for access. Off by default.	Use when remote access should use the panel public IP.
8	Port fields	Store remote and local RTSP and OnVIF ports.	Use to configure camera communication ports.
9	Device number field	Stores the camera device number.	Use to assign or identify the camera in the device list.
10	Label field	Stores the camera label.	Use to provide a recognizable name.
11	Associate with Zones dropdown	Opens zone selection for associating the camera with zones.	Use when the camera should be linked to one or more zones.
12	Save button	Saves the OnVIF camera device when required data is valid.	Use to submit the OnVIF form.

How to use this page

Open the Devices tab

Goal:

• Open the device list for a specific panel.

Steps:

1. Open the Equipment page.
2. Select the panel you want to review.
3. Wait for the Equipment hub to open for the selected panel.
4. Select the Devices tab.

Expected result:

• The Equipment hub shows the Devices tab for the selected panel.
• The left panel shows the device list.
• The right panel shows details for the selected device.

Search for a device

Goal:

• Find a device in the selected panel.

Steps:

1. Select the Search Devices field.
2. Enter a device number, name, location, or other supported search text.
3. Review the updated device list.
4. Select a device card to open its details.

Expected result:

• The device list updates to match the search text.
• Selecting a result highlights the device card and loads details in the right panel.

note

The available searchable values depend on the data indexed for the selected panel.

Apply the Troubled filter

Goal:

• Show devices or panel items that need attention.

Steps:

1. In the left panel, select Troubled.
2. Review the active filter state.
3. Confirm that the Search Devices field shows the filter chip with Troubled: and Yes.
4. Review the updated device count.
5. Select the troubled item to review its details.

Expected result:

• The Troubled filter button is highlighted and can show a checkmark.
• The device count updates. For example, it can change from 121 devices to 1 device.
• The device list shows only matching items.
• The right panel loads details for the selected troubled item.

warning

A trouble indicator means the item requires review. Use the details panel and diagnostics before taking corrective action.

Remove an applied filter

Goal:

• Return the device list to the unfiltered state.

Steps:

1. Find the active filter chip in the Search Devices field.
2. Select the x icon on the chip.
3. Review the device list and count.

Expected result:

• The filter chip is removed.
• The active filter button is cleared.
• The device count and list return to the previous unfiltered state.

Select a device and review details

Goal:

• View detailed information for a device.

Steps:

1. In the left panel, select a device card.
2. Confirm that the selected card is highlighted in blue.
3. Review the right details panel.
4. Select a details tab, such as General, Parent, Configuration, or Firmware, if available.

Expected result:

• The selected card remains highlighted.
• The right panel shows details for the selected device.
• The selected tab displays the corresponding detail section.

Review contact device status

Goal:

• Check signal, battery, and partition information for a contact device.

Steps:

1. Select the contact device in the left device list.
2. Open the General tab in the right details panel.
3. Review General information.
4. Review RSSI values.
5. Review Battery values.
6. Review Partitions.

Expected result:

• General information shows values such as Enrollment ID, Link, and Protocol.
• RSSI shows Current, Average, and Last update values.
• Battery shows availability, percentage, and voltage values.
• Partitions shows the configured partition value.

Review active warnings and diagnostics

Goal:

• Investigate a troubled panel or device.

Steps:

1. Apply the Troubled filter or select a troubled item from the list.
2. Open the General tab in the details panel.
3. Review Active warnings.
4. Review the Diagnostic section.
5. Select the refresh icon in the Diagnostic section if updated values are needed.

Expected result:

• The details panel shows the active warning, such as Wrong dealer ID.
• Diagnostic values show battery voltage, charge current, charge status, charge start time, and charge duration.
• Refreshing diagnostics requests updated values.

Refresh RSSI, GSM, or Wi-Fi data

Goal:

• Request updated communication or signal data.

Steps:

1. Open the Devices tab for the selected panel.
2. Select one of the quick action icons:
   • Refresh RSSI
   • Refresh GSM
   • Refresh WiFi
3. Wait for the request to complete.
4. Review the updated device list or details panel.

Expected result:

• The selected refresh action is requested.
• Relevant status values update when new data is available.

note

Refresh results depend on communication with the panel, device state, and service availability.

Open and use saved filters

Goal:

• Apply or manage saved filters.

Steps:

1. Select the save or filter-related control in the top bar.
2. Review the Saved Filters overlay.
3. Select a saved filter row to apply it, if row selection is enabled.
4. To remove a saved filter, select the trash icon on the row.
5. Use the three-dot menu for more saved filter actions, if available.

Expected result:

• The saved filters overlay opens under the top search bar.
• Selecting a filter applies it to the device list.
• Deleting a filter removes it from the saved filter list.

warning

Deleting a saved filter can remove it from the saved filter list. Confirm that the filter is no longer needed before deleting it.

Enroll a PowerG security device

Goal:

• Add a PowerG security device to the selected panel.

Steps:

1. In the Devices list panel, select the + icon.
2. In the Enroll device modal, keep Security selected.
3. Open the Protocol dropdown.
4. Select PowerG, if it is not already selected.
5. Enter the Enrollment ID.
6. Confirm that the Add button becomes available.
7. Select Add.

Expected result:

• The modal submits the security enrollment request.
• The new device is enrolled when validation and enrollment succeed.
• The device list updates after the device is added.

note

For PowerG, the Enrollment ID field is required. If the field is empty, Add remains disabled.

Cancel security device enrollment

Goal:

• Close the enrollment modal without adding a device.

Steps:

1. Open the Enroll device modal.
2. Select Cancel.

Expected result:

• The modal closes.
• The Devices page returns to its previous state.
• No device is enrolled.

Add an RTSP camera device

Goal:

• Add a camera device by RTSP stream link.

Steps:

1. In the Devices list panel, select the + icon.
2. In the category menu, select RTSP.
3. Enter the Stream link.
4. Turn on Use panel public IP for access if the camera should use the panel public IP.
5. Enter the Device number.
6. Enter the Label.
7. Select Associate with Zones and choose zones, if required.
8. Select Save.

Expected result:

• The RTSP camera form is submitted.
• The camera device is added when validation passes.
• The device appears in the device list after it is saved.

Add an OnVIF camera device

Goal:

• Add an OnVIF camera with credentials, URLs, ports, and optional zone association.

Steps:

1. In the Devices list panel, select the + icon.
2. In the category menu, select OnVIF.
3. Enter the User and Password.
4. Use the password visibility icon if you need to verify the password value.
5. Enter the Onvif Local URL.
6. Enter the Onvif Remote URL.
7. Turn on Use panel public IP for access if the camera should use the panel public IP.
8. Enter the remote and local RTSP and OnVIF port values.
9. Enter the Device number.
10. Enter the Label.
11. Select Associate with Zones and choose zones, if required.
12. Select Save.

Expected result:

• The OnVIF camera form is submitted.
• The camera device is added when validation passes.
• The device appears in the device list after it is saved.

Edit a device

Goal:

• Open the editing flow for a selected device.

Steps:

1. Select a device from the left device list.
2. In the right details panel, select the edit icon.
3. Update the available fields in the editing flow.
4. Save the changes, if the flow provides a save action.

Expected result:

• The device editing flow opens.
• Saved changes are reflected in the device list or details panel.

note

The fields available in the edit flow depend on the selected device type and your permissions.

Delete or remove a device

Goal:

• Remove a device from the selected panel.

Steps:

1. Select a device from the left device list.
2. In the right details panel, select the delete icon.
3. Review the confirmation message.
4. Confirm the deletion or removal, if you are sure the device should be removed.

Expected result:

• The device deletion or removal request is submitted.
• The device is removed from the list when the request succeeds.
• The device count updates.

danger

Deleting or removing a device can affect monitoring, automation, and zone associations. Confirm the device identity before you continue.

Field and option reference

Search and filters

Name	Description	Accepted values	Behavior	Restrictions	Default value
Search Devices	Searches devices in the selected panel and displays active filter chips.	Search text; filter chips.	Updates the device list based on entered text or active filters.	Searchable fields depend on available device data.	Empty field with placeholder Search Devices.
Troubled filter	Shows devices or panel items with trouble conditions.	Selected or not selected.	Highlights the filter, adds a Troubled: Yes chip, updates count and list.	Requires device status data.	Not selected.
Opened filter	Shows devices that match the opened state.	Selected or not selected.	Filters the device list.	Requires state data.	Not selected.
Automation filter	Shows automation-related devices.	Selected or not selected.	Filters the device list.	Requires device classification data.	Not selected.
Security filter	Shows security-related devices.	Selected or not selected.	Filters the device list.	Requires device classification or protocol data.	Not selected.
Upgradeable filter	Shows devices that can be upgraded.	Selected or not selected.	Filters the device list.	Requires upgrade availability data.	Not selected.
Without null devices filter	Excludes null devices from the list.	Selected or not selected.	Filters the device list.	Depends on how null devices are identified by the system.	Not selected.
Walktest filter	Shows devices related to walk test workflows.	Selected or not selected.	Filters the device list.	Requires walk test state data.	Not selected.

Contact device details

Name	Description	Accepted values	Behavior	Restrictions	Default value
Enrollment ID	Device enrollment identifier.	Text or numeric identifier. Example: 102-0004.	Identifies the enrolled device.	Displayed when data is available.	Not applicable.
Link	Communication link type.	Example: Radio.	Shows how the device communicates.	Display-only in the details panel.	Not applicable.
Protocol	Device protocol.	Example: PowerG.	Shows the protocol used by the selected device.	Display-only in the details panel.	Not applicable.
RSSI current	Current signal strength.	Example: Strong.	Shows current RSSI with signal bars.	Depends on current RSSI data.	Not applicable.
RSSI average	Average signal strength.	Example: No test.	Shows average RSSI with inactive bars when no test exists.	Depends on RSSI test data.	Not applicable.
Last update	Last RSSI update time.	Date and time. Example: May 21, 2026, 2:55 PM.	Shows when RSSI was last updated.	Depends on update data.	Not applicable.
Battery	Battery status and percentage.	Example: Not available - 90%.	Shows battery status with battery bars.	Can show unavailable status if the device does not report full battery data.	Not applicable.
Voltage	Battery voltage.	Example: 3000mV.	Shows reported battery voltage.	Depends on battery data.	Not applicable.
Partitions	Assigned partition.	Example: 1.	Shows the partition associated with the device.	Display-only in the details panel.	Not applicable.

Troubled panel or device diagnostics

Name	Description	Accepted values	Behavior	Restrictions	Default value
Active warnings	Current warning conditions.	Warning text. Example: Wrong dealer ID.	Shows warnings that require attention.	Depends on current status data.	None shown when no warning exists.
Battery Voltage	Current battery voltage.	Voltage value. Example: 0.0 V.	Shows diagnostic battery voltage.	Depends on diagnostic reporting.	Not applicable.
Average Battery Voltage	Average battery voltage.	Voltage value. Example: 0.0 V.	Shows average diagnostic voltage.	Depends on diagnostic reporting.	Not applicable.
Battery Charge Current	Current battery charge value.	Current value. Example: 0 mA.	Shows charging current.	Depends on diagnostic reporting.	Not applicable.
Battery Charge Status	Battery charge state.	Status text. Example: low.	Shows current charging status.	Depends on diagnostic reporting.	Not applicable.
Battery Charge Start Voltage	Voltage when charging started.	Voltage value. Example: 0.0 V.	Shows diagnostic start voltage.	Depends on diagnostic reporting.	Not applicable.
Battery Charge Start Time	Time when charging started.	Date and time. Example: 2026-05-21 10:21.	Shows diagnostic start time.	Depends on diagnostic reporting.	Not applicable.
Battery Charge Duration	Charge duration.	Duration value. Example: 0 seconds.	Shows how long charging has been active.	Depends on diagnostic reporting.	Not applicable.

Security enrollment fields

Name	Description	Accepted values	Behavior	Restrictions	Default value
Category	Device enrollment category.	Security, RTSP, OnVIF.	Changes the form shown in the modal.	Only listed categories are available.	Security.
Protocol	Security device protocol.	PowerG, DSC One-way.	Updates visible enrollment fields.	Required for security enrollment.	PowerG.
Enrollment ID	PowerG enrollment identifier.	Valid enrollment ID.	Enables Add when required data is valid.	Required when PowerG is selected.	Empty.
Cancel	Cancels enrollment.	Button action.	Closes the modal without saving.	Unsaved values are discarded.	Not applicable.
Add	Submits security enrollment.	Button action.	Enrolls the device when required data is valid.	Disabled until required data is entered.	Disabled.

RTSP fields

Name	Description	Accepted values	Behavior	Restrictions	Default value
Stream link	RTSP stream address.	Valid stream link.	Defines the camera stream source.	Required for RTSP camera setup.	Empty.
Use panel public IP for access	Controls whether access uses the panel public IP.	On or off.	Changes remote access behavior.	Requires valid network configuration.	Off.
Device number	Camera device number.	Supported device number.	Identifies the camera in the device list.	Must pass validation.	Empty.
Label	Camera label.	Text.	Displays a recognizable name for the camera.	Must pass validation.	Empty.
Associate with Zones	Zone association selector.	Available zones.	Links the camera with selected zones.	Available zones depend on panel configuration.	No zone selected.
Save	Saves the RTSP camera.	Button action.	Submits the form when validation passes.	Required values must be valid.	Active state depends on validation.

OnVIF fields

Name	Description	Accepted values	Behavior	Restrictions	Default value
User	Camera user name.	Text.	Used for OnVIF authentication.	Must match camera credentials.	Empty.
Password	Camera password.	Text.	Used for OnVIF authentication.	Must match camera credentials.	Empty.
Password visibility icon	Shows or hides the password value.	Button action.	Toggles password display.	Does not validate the password.	Hidden.
Onvif Local URL	Local OnVIF URL.	Valid URL.	Defines local camera access.	Must pass validation.	Empty.
Onvif Remote URL	Remote OnVIF URL.	Valid URL.	Defines remote camera access.	Must pass validation.	Empty.
Use panel public IP for access	Controls whether access uses the panel public IP.	On or off.	Changes remote access behavior.	Requires valid network configuration.	Off.
Remote RTSP port	Remote RTSP port.	Supported port value.	Defines remote RTSP communication.	Must pass validation.	Empty.
Local RTSP port	Local RTSP port.	Supported port value.	Defines local RTSP communication.	Must pass validation.	Empty.
Remote Onvif port	Remote OnVIF port.	Supported port value.	Defines remote OnVIF communication.	Must pass validation.	Empty.
Local Onvif port	Local OnVIF port.	Supported port value.	Defines local OnVIF communication.	Must pass validation.	Empty.
Device number	Camera device number.	Supported device number.	Identifies the camera in the device list.	Must pass validation.	Empty.
Label	Camera label.	Text.	Displays a recognizable name for the camera.	Must pass validation.	Empty.
Associate with Zones	Zone association selector.	Available zones.	Links the camera with selected zones.	Available zones depend on panel configuration.	No zone selected.
Save	Saves the OnVIF camera.	Button action.	Submits the form when validation passes.	Required values must be valid.	Active state depends on validation.

Tips

tip

• Confirm that the Equipment hub is open for the correct panel before making changes.
• Use filters before searching when the device list contains many devices.
• Check the device count after applying or removing a filter.
• Use the Troubled filter first when investigating panel health.
• Refresh RSSI, GSM, or Wi-Fi data before making decisions based on stale status values.
• Select a device card before using edit or delete actions.
• Verify camera credentials, URLs, and ports before saving an OnVIF device.
• Use the password visibility icon only when it is safe to display the password on screen.

Troubleshooting

The Devices tab is not visible

Possible causes

• You are not in the Equipment hub for a selected panel.
• Your role does not include permission to view the Devices tab.
• The selected panel page did not load correctly.

What to do

1. Open the Equipment page.
2. Select a panel to open the Equipment hub.
3. Check whether the Devices tab is available.
4. Confirm that your role includes the required equipment permissions.
5. Refresh the page if the Equipment hub does not load correctly.

The device list is empty or incomplete

Possible causes

• The selected panel has no associated devices.
• A search or filter is active.
• Device data did not finish loading.
• Your role does not include permission to view some devices.

What to do

1. Confirm that you opened the Equipment hub for the expected panel.
2. Check the Search Devices field for search text or filter chips.
3. Remove active filter chips.
4. Refresh the page.
5. Confirm that devices are configured for the selected panel.
6. Contact an administrator if expected devices are still missing.

The device count does not match expectations

Possible causes

• A filter is active.
• Search text is limiting the list.
• Device data changed after the page loaded.
• Some devices are hidden by permission or filter rules.

What to do

1. Review the Search Devices field.
2. Remove filter chips.
3. Clear search text.
4. Check the active filter buttons.
5. Refresh the page.
6. Compare the list with other panel views, if available.

The Add button is disabled in the security enrollment form

Possible causes

• Required enrollment data is missing.
• PowerG is selected and Enrollment ID is empty.
• The entered value does not pass validation.

What to do

1. Confirm that the correct protocol is selected.
2. If PowerG is selected, enter the Enrollment ID.
3. Check the value for typing errors.
4. Wait for the button state to update.
5. If the button remains disabled, close the modal and open it again.

The RTSP or OnVIF camera does not save

Possible causes

• Required fields are empty.
• URLs or ports are invalid.
• Camera credentials are incorrect.
• Zone association is invalid or unavailable.
• Network access settings do not match the camera configuration.

What to do

1. Review all required fields in the form.
2. Confirm that URLs and ports are correct.
3. For OnVIF, confirm the User and Password values.
4. Check whether Use panel public IP for access should be on or off.
5. Review zone association selections.
6. Select Save again after correcting the form.

A troubled device shows Wrong dealer ID

Possible causes

• The selected panel or device reports a dealer ID mismatch.
• The panel account or dealer configuration may not match expected system data.

What to do

1. Select the troubled item.
2. Open the General tab.
3. Review Active warnings.
4. Review Diagnostic values.
5. Refresh diagnostics if the data may be outdated.
6. Escalate to an administrator or support team if the warning remains.

RSSI, GSM, or Wi-Fi values do not update

Possible causes

• The panel or device is not reachable.
• The refresh request is still processing.
• The selected device does not report the requested value.
• You do not have permission to run the refresh action.

What to do

1. Wait for the refresh request to complete.
2. Refresh the page if values do not update.
3. Confirm that the panel is online and communicating.
4. Select a different device to check whether the issue affects one device or the panel.
5. Contact an administrator if the refresh action is unavailable.

The saved filters overlay blocks the page

Possible causes

• The saved filters overlay is open.
• The overlay appears above the device list and details panel.

What to do

1. Select outside the overlay if supported.
2. Select the save or filter-related control again if it toggles the overlay.
3. Use the three-dot menu only if you need additional saved filter actions.
4. Refresh the page if the overlay does not close.

Device details do not match the selected device

Possible causes

• The selected card changed after filtering.
• The device list refreshed while details were open.
• The details panel did not finish loading.

What to do

1. Confirm which device card is highlighted in blue.
2. Select the device card again.
3. Wait for the details panel to update.
4. Remove active filters if the selected device is no longer visible.
5. Refresh the page if the details panel remains out of sync.

Delete or edit action is not available

Possible causes

• Your role does not include permission to edit or delete devices.
• The selected device type does not support the action.
• The device state does not allow the action.

What to do

1. Confirm that a device card is selected.
2. Check whether the edit or delete icon is visible in the details panel.
3. Confirm your role permissions.
4. Review whether the action is available for the selected device type.
5. Contact an administrator if you need additional access.

Related pages

info

• Equipment
• Equipment hub
• Dashboard tab
• Network Map tab
• Configuration tab
• Keypad tab
• Users tab
• Installers tab
• Calendar tab
• Info tab
• Device details
• Panel details
• Role permissions
• Troubleshooting and alarms