Keypad

Overview

The Keypad tab in the Equipment hub provides a virtual keypad for a selected panel. Use this tab to connect to the panel keypad, view keypad screen and LED activity, send keypad commands, and review keypad communication logs.

The tab is available only for supported panel types:

• DSC panels
• Visonic panels

Use the Keypad tab when you need to perform panel actions that are normally completed from a physical keypad. The virtual keypad helps users work with a panel remotely from the Equipment hub.

note

The Equipment hub opens when you select a panel from the Equipment page. The Keypad tab is shown per panel and depends on the selected panel type.

Before you begin

Required permissions

• You must have permission to view equipment.
• You must have permission to open the Equipment hub for a panel.
• You must have permission to use panel keypad controls, if this action is restricted by your role.

info

Access to the Equipment hub, panel details, and keypad-related actions is controlled by role permissions configured for your organization.

Preconditions

• The selected panel must be a supported panel type: DSC or Visonic.
• The panel must be available in the Equipment page.
• The Equipment hub must be opened for the selected panel.
• The keypad connection must be available before you can use the virtual keypad.

Dependencies

• Keypad availability depends on the selected panel type.
• Virtual keypad operation depends on communication between the application and the physical panel keypad.
• Log content depends on keypad activity, screen updates, LED updates, and keys sent during the active session.

Important limitations

warning

• The Keypad tab is present only for DSC and Visonic panels.
• If the keypad is not connected, the tab shows the Keypad is not connected message and the Connect button only.
• Select Disconnect after you finish using the virtual keypad. If you do not disconnect, a communication backlog can occur and no other virtual keypad can connect.
• You can use virtual and physical keypads at the same time with Visonic panels.
• If you activate a Neo or PSP virtual keypad, the physical keypad is deactivated.

Page layout

Keypad tab before connection

The disconnected state appears when the virtual keypad is not connected to the selected panel. In this state, you can start a keypad session but cannot send keypad commands yet.

Callout	UI element	Description	When to use
1	Keypad tab	Shows the virtual keypad interface for the selected panel when the panel type supports it.	Use to open keypad controls for a DSC or Visonic panel.
2	Keypad is not connected message	Indicates that there is no active virtual keypad connection.	Use to confirm that commands cannot be sent until you connect.
3	Connect button	Starts a virtual keypad connection to the selected panel.	Use when you need to operate the panel from the virtual keypad.

Keypad tab after connection

After you select Connect, the tab shows the active keypad session controls. Use these controls to enable or disable keypad sounds, send keypad input, review screen and LED activity, and manage the session log.

Callout	UI element	Description	When to use
1	Keypad sound toggle	Turns virtual keypad sound on or off for the active session.	Use when you want audible feedback while using keypad buttons, or when you need to mute keypad sounds.
2	Disconnect button	Ends the active virtual keypad connection.	Use after you finish working with the keypad. This helps prevent communication backlog and allows another virtual keypad to connect.
3	Keypad window	Displays the virtual keypad interface, including LEDs, screen, and keypad buttons.	Use to review panel keypad status and send keypad input.
4	LED indicators	Show LED activity reported by the panel keypad.	Use to monitor keypad status while completing actions.
5	Keypad screen	Shows text or screen output from the panel keypad.	Use to read panel prompts, status messages, and responses to keypad input.
6	Keypad buttons	Send key presses to the selected panel through the virtual keypad.	Use to perform panel actions that require keypad input.
7	Log window	Shows keypad session events, including keys, text, and LED updates.	Use to review what happened during the active keypad session.
8	Log filters	Filter log entries by All, Keys, Text, or Leds.	Use to focus on a specific type of keypad activity.
9	Download log icon	Downloads the current keypad log.	Use when you need to save session details for review, support, or troubleshooting.
10	Clear log icon	Clears the visible keypad log entries.	Use when you want to remove current log entries before continuing the session.

note

The exact keypad buttons and screen content depend on the selected panel and the state of the connected keypad. This page documents the shared behavior described for the Keypad tab.

How to use this page

Open the Keypad tab for a panel

Goal:

• Open the virtual keypad for a supported panel from the Equipment hub.

Steps:

1. Open the Equipment page.
2. Select the required panel.
3. In the Equipment hub, select the Keypad tab.
4. Review the tab state.

Expected result:

• If the selected panel is a DSC or Visonic panel, the Keypad tab is available.
• If the keypad is not connected, the page shows Keypad is not connected and the Connect button.

note

If the Keypad tab is not visible, confirm that the selected panel is a supported DSC or Visonic panel and that your role allows access to the relevant Equipment hub pages.

Connect to the virtual keypad

Goal:

• Start a virtual keypad session for the selected panel.

Steps:

1. Open the Keypad tab for a supported panel.
2. Select Connect.
3. Wait for the connected keypad interface to load.
4. Confirm that the Keypad sound toggle, Disconnect button, keypad window, and log window are visible.

Expected result:

• The virtual keypad connects to the selected panel.
• The Connect button is replaced by active session controls.
• You can use keypad buttons and review keypad output.

warning

Do not leave the virtual keypad connected when you are finished. Select Disconnect to end the session.

Use keypad buttons to perform a panel action

Goal:

• Send keypad input to the panel from the virtual keypad.

Steps:

1. Connect to the virtual keypad.
2. Review the keypad screen and LED indicators.
3. Select the required keypad buttons in the same order you would use on the physical keypad.
4. Watch the keypad screen for prompts, status messages, or confirmation output.
5. Review the log window if you need to confirm which keys were sent.

Expected result:

• Key presses are sent to the selected panel.
• The keypad screen and LED indicators update based on the panel response.
• Log entries are added for keypad activity.

note

The system does not describe panel-specific command sequences on this page. Follow your organization’s approved panel procedures when entering keypad commands.

Turn keypad sound on or off

Goal:

• Control audible feedback for the active virtual keypad session.

Steps:

1. Connect to the virtual keypad.
2. Find the Keypad sound toggle in the top-left area of the tab.
3. Change the toggle state as needed.
4. Continue using the keypad.

Expected result:

• Keypad sound is enabled or muted for the current session.

Filter keypad log entries

Goal:

• Review specific types of keypad activity in the log window.

Steps:

1. Connect to the virtual keypad.
2. Go to the log window.
3. Select one of the available filters:
   • All
   • Keys
   • Text
   • Leds
4. Review the filtered log entries.

Expected result:

• The log window shows entries that match the selected filter.
• All shows the full log.
• Keys shows keypad button activity.
• Text shows keypad screen text activity.
• Leds shows LED activity.

Download the keypad log

Goal:

• Save keypad session log information for later review or support.

Steps:

1. Connect to the virtual keypad.
2. Use the keypad until the log contains the events you need.
3. Select the download log icon in the log window.
4. Save the downloaded file according to your browser settings.

Expected result:

• The current keypad log is downloaded.
• You can share or store the log for troubleshooting or audit review.

note

The available file format and browser download behavior are not specified. They may depend on the application implementation and browser settings.

Clear the keypad log

Goal:

• Remove current log entries from the log window.

Steps:

1. Connect to the virtual keypad.
2. Go to the log window.
3. Select the clear log icon.
4. Confirm that the visible log entries are removed, if the page requires confirmation.

Expected result:

• The log window is cleared.
• New keypad activity appears in the log after clearing.

warning

Clear the log only after you download or review any entries you need. The described page information does not specify a recovery option for cleared log entries.

Disconnect from the virtual keypad

Goal:

• End the active virtual keypad session and release the keypad connection.

Steps:

1. Finish the required keypad actions.
2. Review or download the log if needed.
3. Select Disconnect in the top-right area of the tab.
4. Confirm that the page returns to the disconnected state.

Expected result:

• The virtual keypad disconnects from the selected panel.
• The tab shows Keypad is not connected and the Connect button.
• Another virtual keypad can connect when needed.

warning

Always select Disconnect after using the virtual keypad. If you do not disconnect, a communication backlog can occur and no other virtual keypad can connect.

Field and option reference

Keypad session controls

Name	Description	Accepted values	Behavior	Restrictions	Default value
Connect	Starts a virtual keypad session for the selected panel.	Button action.	Opens the connected keypad interface when a connection is available.	Shown only when the keypad is not connected.	Available in disconnected state.
Keypad sound	Controls sound for virtual keypad interaction.	On or off.	Enables or mutes keypad sound during the active session.	Shown only after connecting.	Not specified.
Disconnect	Ends the active virtual keypad session.	Button action.	Disconnects the virtual keypad and returns the tab to the disconnected state.	Shown only after connecting.	Not available before connection.

Keypad window elements

Name	Description	Accepted values	Behavior	Restrictions	Default value
LED indicators	Show LED activity from the connected keypad.	Panel-generated LED states.	Updates based on panel keypad activity.	Read-only.	Depends on panel state.
Keypad screen	Shows keypad text and panel prompts.	Panel-generated text.	Updates when the panel sends screen output.	Read-only.	Depends on panel state.
Keypad buttons	Send keypad input to the panel.	Available virtual keypad buttons.	Each selection sends the related key input to the panel.	Available only during an active connection.	Not applicable.

Log window options

Name	Description	Accepted values	Behavior	Restrictions	Default value
All	Shows all log entry types.	Filter option.	Displays keys, text, and LED log entries.	Available in the log window.	Assumed default when the log opens.
Keys	Shows keypad button activity.	Filter option.	Displays entries related to keys sent from the virtual keypad.	Available in the log window.	Not selected by default unless chosen by the user.
Text	Shows keypad screen text activity.	Filter option.	Displays entries related to text received from the keypad screen.	Available in the log window.	Not selected by default unless chosen by the user.
Leds	Shows LED activity.	Filter option.	Displays entries related to LED state changes.	Available in the log window.	Not selected by default unless chosen by the user.
Download log	Downloads the current keypad log.	Icon action.	Saves log information through the browser download flow.	The file format is not specified.	Available when the log window is shown.
Clear log	Clears visible keypad log entries.	Icon action.	Removes current entries from the log window.	The described page information does not specify a recovery option.	Available when the log window is shown.

Tips

tip

• Disconnect as soon as you finish using the virtual keypad. This prevents communication backlog and keeps the keypad available for other users.
• Download the log before clearing it when you need a record for support or troubleshooting.
• Use log filters to reduce noise during troubleshooting. Start with All, then switch to Keys, Text, or Leds when you need a focused view.
• Watch the keypad screen after each key selection. Some panel workflows require you to wait for a prompt before entering the next value.
• For Neo or PSP virtual keypads, remember that activating the virtual keypad deactivates the physical keypad.

Troubleshooting

Keypad tab is not visible

Possible causes

• The selected panel is not a DSC or Visonic panel.
• Your role does not allow access to the related Equipment hub page or keypad controls.
• The Equipment hub is not opened for a panel.

What to do

1. Open the Equipment page.
2. Select the required panel again.
3. Confirm that the panel type is DSC or Visonic.
4. If the tab is still not visible, contact an administrator to review your role permissions.

Keypad shows “Keypad is not connected”

Possible causes

• The virtual keypad session has not been started.
• A previous session was disconnected.
• The keypad connection is unavailable.

What to do

1. Select Connect.
2. Wait for the connected keypad interface to load.
3. If connection does not start, refresh the panel view and try again.
4. If the issue continues, contact support or an administrator.

Another virtual keypad cannot connect

Possible causes

• A previous user did not select Disconnect.
• A virtual keypad session is still active.
• A communication backlog occurred because the virtual keypad was left connected.

What to do

1. Check whether the current session is still connected.
2. Select Disconnect if the button is available.
3. Wait for the disconnected state to appear.
4. Try connecting again.
5. If the problem continues, contact support to clear or review the keypad communication state.

Physical keypad stops responding after virtual keypad activation

Possible causes

• A Neo or PSP virtual keypad was activated.
• For Neo or PSP, the physical keypad deactivates while the virtual keypad is active.

What to do

1. Finish the required work on the virtual keypad.
2. Select Disconnect.
3. Check the physical keypad again.
4. If the physical keypad does not recover, contact support or follow your panel recovery procedure.

Expected keypad sound is not heard

Possible causes

• The Keypad sound toggle is off.
• Browser or device sound is muted.
• The active session does not produce sound for the selected action.

What to do

1. Confirm that the virtual keypad is connected.
2. Turn on the Keypad sound toggle.
3. Check browser and device volume settings.
4. Try a keypad button action again.

Log does not show the information you expect

Possible causes

• A log filter is hiding some entries.
• No related keypad activity occurred after connection.
• The log was cleared.

What to do

1. Select All in the log filters.
2. Repeat the keypad action you want to capture.
3. Review Keys, Text, and Leds filters separately if needed.
4. Download the log before clearing it.

Downloaded log is missing entries

Possible causes

• The log was downloaded before the relevant activity occurred.
• A filter may have affected what you reviewed before download.
• The log was cleared before download.

What to do

1. Reproduce the keypad activity during an active connection.
2. Review the log with All selected.
3. Select the download log icon after the needed entries appear.
4. Store the downloaded file before ending the session if your support process requires it.

Related pages

info

• Equipment
• Equipment hub
• Panel details
• Panel events or logs
• Roles and permissions