Overview

Overview

The Equipment hub overview page shows details and actions for one selected security panel. The page opens when you select a panel card or panel row in the equipment grid on the Equipment page. The hub opens on the Dashboard tab by default.

Use this page to:

• Review the selected panel identity, state, troubles, and event status.
• Change the arm state for one or more partitions.
• Start an emergency operation for selected partitions.
• Enable or disable working keys.
• Add remarks and review panel logs.
• Open panel-level actions, such as refresh, diagnostics, schedule, service, suspension, app access toggles, and delete.
• Move between hub tabs for devices, configuration, users, installers, calendar, and other panel information.

This page helps operators work with one panel without returning to the equipment grid for every action.

note

This article describes the Equipment hub overview shell and the controls available above the default Dashboard tab. Dashboard widgets and charts are documented separately.

Before you begin

Required permissions

• You must have permission to view equipment and open the Equipment hub.
• You must have permission to view the selected panel.
• You must have permission to control panel states before you can arm, night arm, home arm, or disarm partitions.
• You must have permission to view panel troubles and events.
• You must have permission to start emergency operations before you can use Emergencies.
• You must have permission to manage working keys before you can change the cellular or broadband working key toggles.
• You must have permission to view or manage panel remarks and logs before you can use Additional actions and info.
• You must have the relevant panel action permissions before you can use actions from the three dots menu.

info

Access to the Equipment hub overview page, tabs, charts, and panel actions is controlled by role permission groups for equipment, panels, monitoring, and related panel operations. Available controls can vary by role.

Preconditions

• At least one panel must exist on the Equipment page.
• You must open the Equipment hub by selecting a panel from the equipment grid.
• The selected panel must be reachable by the system for live state refresh, configuration refresh, discovery, diagnostics, and command actions.
• The panel must have configured partitions before partition state controls or partition emergency assignment can be used.
• Panel troubles must exist before the trouble count shows a value greater than zero.
• Panel events must exist before the event indicator shows new events.

Dependencies

• State changes depend on communication with the panel.
• Emergency operations depend on panel communication and monitoring station configuration.
• Siren activation depends on panel and siren configuration.
• Event navigation depends on the Events page and its filtering capability.
• Logs depend on panel log availability and the service that retrieves logs.
• Working key status depends on cellular and broadband communication configuration.
• App toggles depend on installer app and customer app access configuration.

Important limitations

warning

• Emergency operations can notify the central monitoring station, activate the siren, and affect the current system state. Use them only when immediate attention is required.
• The Confirm button in the emergency dialog stays disabled until all required values are selected.
• If troubled devices prevent arming, the state control window can show those devices and a bypass option. Bypassing devices can reduce protection for the selected partition.
• Some actions in the three dots menu can change panel configuration, assignment, service status, app access, or availability. Review the action before you confirm it.
• The information provided does not define confirmation dialogs, validation messages, or success notifications for every panel action. This page documents the visible entry points and expected behavior where known.

Page layout

Equipment hub action bar

The action bar appears at the top of the Equipment hub. It identifies the selected panel and provides direct access to state control, troubles, events, emergency operation, working keys, additional information, and panel actions.

Callout	UI element	Description	When to use
1	Panel icon	Shows the equipment type icon for the selected panel.	Use to visually confirm that the hub is opened for a panel.
2	Panel IMEI	Shows the unique IMEI identifier for the selected panel.	Use to confirm the exact panel before you run commands or review details.
3	Panel account code	Shows the account code assigned to the selected panel.	Use when you need to match the panel to monitoring, customer, or account records.
4	State control	Shows arm, night, home, and disarm state icons. The number below each state shows how many partitions currently have that state.	Use to review partition state distribution or open the state control window.
5	Trouble icon	Shows the number of current panel troubles below the icon.	Use to check whether the panel has active troubles before changing state or starting work.
6	Event icon	Shows new event status. On hover, it can show a tooltip such as New event: 1.	Use to open the Events page filtered for this panel.
7	Emergencies button	Opens the emergency operation dialog.	Use when the panel requires an immediate emergency command.
8	Working keys button	Opens the working keys window with cellular and broadband working key toggles.	Use to review or change working key availability for communication channels.
9	Open additional information button	Opens the Additional actions and info panel.	Use to add remarks or review logs for the selected panel.
10	Three dots menu	Opens the panel actions menu.	Use to run panel-level actions such as reporting, inspection, scheduling, refresh, diagnostics, edit, service, reassignment, suspension, app access toggles, or delete.

State control window

The state control window opens when you select the state control area in the action bar. It shows current troubles and lets you change the state for all partitions or a selected partition.

Callout	UI element	Description	When to use
1	Troubles panel	Shows the total number of troubles and lists panel trouble items.	Review before arming or changing state.
2	States panel	Shows the number of partitions, for example X partitions.	Use to understand how many partitions can be controlled.
3	All button	Selects all partitions as the target for state control.	Use when the same state change must apply to every partition.
4	Partition selector widget	Shows the selected target, such as Partition X or ALL.	Use to confirm which partition or group of partitions will receive the command.
5	State buttons	Provide state commands such as arm, night, home, and disarm. The current state button is filled with color.	Use to send a state change to the selected partition or all partitions.
6	Troubled devices list	Shows devices with troubles that can prevent arming.	Review when a partition cannot be armed because one or more devices are in trouble.
7	Bypass toggle	Lets you bypass a troubled device when bypass is available.	Use only when authorized and when bypassing the device is acceptable for the operation.

warning

Bypassing a troubled device can allow arming while that device is excluded from normal protection. Follow your organization policy before you bypass a device.

Emergency operation dialog

The emergency operation dialog opens when you select Emergencies in the action bar. It is split into a warning panel and an emergency trigger panel.

Callout	UI element	Description	When to use
1	Warning panel	Shows a siren icon, the title Emergency operation, and a message that confirms the system requires immediate attention.	Review before starting an emergency action.
2	Consequences list	Explains that the action can send an emergency command to the panel, notify the central monitoring station, activate the siren, and affect the current system state.	Use to understand the impact before confirming.
3	Emergency trigger panel	Contains required emergency trigger and partition fields.	Use to define the emergency command target.
4	Triggers	Required trigger selection. Available options are Police, Fire, and Auxiliary. The selected trigger is highlighted.	Select the emergency type that matches the situation.
5	Partitions	Required partition assignment field. The placeholder shows Assign to ....	Select one or more target partitions before confirming.
6	Partitions dropdown	Shows available options, including Select all and individual partitions.	Use Select all to apply the emergency action to all listed partitions, or select specific partitions.
7	Cancel button	Closes the dialog without starting the emergency operation.	Use when you do not want to continue.
8	Confirm button	Starts the emergency operation when required fields are valid. The button is disabled when required information is missing.	Use only after you select the correct trigger and partitions.

danger

Emergency operations can dispatch a command to the panel and notify monitoring. Confirm the trigger and partition selection before you continue.

Working keys window

The working keys window opens when you select Working keys in the action bar. It contains toggles for communication working keys.

Callout	UI element	Description	When to use
1	Cellular working key toggle	Enables or disables the cellular working key setting for the selected panel.	Use when managing cellular communication key availability.
2	Broadband working key toggle	Enables or disables the broadband working key setting for the selected panel.	Use when managing broadband communication key availability.

note

The available values, save behavior, and confirmation messages for working key changes are not specified in the provided source information.

Additional actions and info panel

The Additional actions and info panel opens when you select Open additional information in the action bar. It includes Remarks and Logs tabs.

Callout	UI element	Description	When to use
1	Panel title	Shows an information icon and the title Additional actions and info.	Use to confirm that the additional information panel is open.
2	Remarks tab	Shows panel remarks in a timeline-style area.	Use to review or add comments about the selected panel.
3	Logs tab	Shows panel logs or an empty state when no logs are available.	Use to review logs or refresh the log list.
4	Timeline separator	Groups remarks by date, such as Today.	Use to understand when remarks were added.
5	Remark bubble	Shows the remark text and its timestamp.	Use to review existing comments about the panel.
6	Remark menu	Shows a three dots menu next to a remark.	Use for remark-level actions when available. The available actions are not specified.
7	Add remark field	Text input with the placeholder Add remark....	Use to enter a new remark for the selected panel.
8	Send button	Submits the text entered in the add remark field.	Use after entering a remark.
9	No logs empty state	Shows a log document icon, the title No logs, and the message There are no logs on this panel.	Use to confirm that no logs are currently available.
10	Refresh button	Refreshes the log list.	Use when logs are expected but the panel shows the empty state.

Panel actions menu

The panel actions menu opens when you select the three dots icon in the action bar. It contains actions for the selected panel.

Callout	UI element	Description	When to use
1	Report	Starts or opens reporting for the selected panel. The report type is not specified.	Use when you need a panel report.
2	Initiate inspection	Starts an inspection workflow for the selected panel.	Use when the panel must be inspected.
3	Set schedule	Opens or starts schedule setup for the selected panel.	Use when the panel needs a planned schedule.
4	Cancel schedule	Cancels an existing schedule for the selected panel.	Use when a planned schedule is no longer needed.
5	Refresh state	Requests the latest panel state.	Use when the displayed state may be outdated.
6	Refresh configuration	Requests the latest panel configuration.	Use after configuration changes or when displayed configuration may be outdated.
7	Push basic configuration	Sends basic configuration to the selected panel.	Use when the panel must receive baseline configuration.
8	Trigger discovery	Starts discovery for the selected panel.	Use when devices or configuration must be discovered again.
9	Read diagnostic	Requests diagnostic information from the panel.	Use during troubleshooting or support investigation.
10	Edit	Opens the panel edit workflow.	Use to change editable panel details.
11	Mark for service	Marks the selected panel for service.	Use when the panel requires service handling.
12	Reassign	Starts panel reassignment.	Use when the panel must move to another owner, account, group, or assignment target. The exact target is not specified.
13	Resolve	Resolves a panel state or service-related condition.	Use when the panel condition is ready to be resolved. The exact condition is not specified.
14	Resume	Resumes the panel after a suspended or paused state.	Use when the panel should return to active operation.
15	Suspend	Suspends the panel.	Use when the panel should be temporarily inactive or blocked from normal processing.
16	Installer app toggle	Enables or disables installer app access for the selected panel.	Use when controlling installer app availability for this panel.
17	Customer app toggle	Enables or disables customer app access for the selected panel.	Use when controlling customer app availability for this panel.
18	Delete	Starts panel deletion.	Use only when the selected panel must be removed.

warning

The source information does not specify which actions require confirmation. Treat destructive or state-changing actions, such as Delete, Suspend, Resume, Push basic configuration, and emergency-related actions, as sensitive operations.

Hub tabs

Tabs appear below the action bar. The Equipment hub opens on Dashboard by default.

Callout	UI element	Description	When to use
1	Dashboard	Shows the default panel dashboard. Dashboard content is documented separately.	Use for the panel overview after opening the hub.
2	Devices	Opens the panel devices area.	Use to review devices connected or assigned to the panel.
3	Network Map	Opens the panel network map.	Use to review network relationships or topology where supported.
4	Configuration	Opens panel configuration.	Use to review or manage panel configuration where permitted.
5	Keypad	Opens keypad-related controls or information.	Use when working with panel keypad functions.
6	Users	Opens users related to the selected panel.	Use to review or manage panel users where permitted.
7	Installers	Opens installers related to the selected panel.	Use to review installer access or assignments for the panel.
8	Calendar	Opens panel calendar information.	Use to review scheduled or calendar-based panel activity where supported.
9	Information	Opens additional panel information.	Use to review panel details not shown on the dashboard.

How to use this page

Open the Equipment hub for a panel

Goal:

• Open the hub for one selected panel from the Equipment page.

Steps:

1. Open the Equipment page.
2. In the equipment grid, find the panel you want to review.
3. Select the panel card or panel row.
4. Wait for the Equipment hub to open.

Expected result:

• The Equipment hub opens for the selected panel.
• The Dashboard tab is selected by default.
• The action bar shows the panel icon, IMEI, account code, state summary, trouble count, and event status.

Review the panel state and troubles

Goal:

• Check the current state and active troubles before taking action.

Steps:

1. Open the Equipment hub for the panel.
2. In the action bar, review the state icons and the partition count below each icon.
3. Review the trouble icon and trouble count.
4. Select the state control area.
5. In the state control window, review the Troubles panel and listed trouble items.

Expected result:

• You can see how many partitions are armed, night armed, home armed, or disarmed.
• You can see active panel troubles and decide whether to continue with state changes.

Change the state for one partition

Goal:

• Send a state command to a specific partition.

Steps:

1. Open the Equipment hub for the panel.
2. Select the state control area in the action bar.
3. In the state control window, select the required partition.
4. Review any troubles shown for the panel or selected partition.
5. If troubled devices prevent arming, review the device list.
6. If authorized, use the bypass toggle for devices that must be bypassed.
7. Select the required state button, such as arm, night, home, or disarm.

Expected result:

• The command is sent for the selected partition.
• The current state button updates after the system receives the latest state.

warning

Do not bypass a troubled device unless your operating procedure allows it.

Change the state for all partitions

Goal:

• Send the same state command to all partitions.

Steps:

1. Open the Equipment hub for the panel.
2. Select the state control area in the action bar.
3. In the state control window, select All.
4. Confirm that the partition selector shows ALL.
5. Review active troubles and troubled devices.
6. Select the required state button.

Expected result:

• The command is sent to all partitions.
• The state count in the action bar updates after the system receives the latest state.

Open filtered events for the panel

Goal:

• Review new events for the selected panel.

Steps:

1. Open the Equipment hub for the panel.
2. In the action bar, point to the event icon to review the new event count, if shown.
3. Select the event icon.

Expected result:

• The Events page opens.
• Events are filtered for the selected panel.

Start an emergency operation

Goal:

• Send an emergency command for a selected trigger and partition scope.

Steps:

1. Open the Equipment hub for the panel.
2. Select Emergencies in the action bar.
3. Read the warning panel and consequences list.
4. In Triggers, select one trigger:
   • Police
   • Fire
   • Auxiliary
5. In Partitions, open the dropdown.
6. Select Select all or select one or more individual partitions.
7. Confirm that the Confirm button is enabled.
8. Select Confirm.

Expected result:

• The emergency operation starts for the selected trigger and partitions.
• The system can send an emergency command to the panel, notify the central monitoring station, activate the siren, and affect the current system state.

danger

Use emergency operations only when immediate attention is required.

Cancel an emergency operation before confirming

Goal:

• Close the emergency dialog without sending a command.

Steps:

1. In the emergency operation dialog, review the selected trigger and partitions.
2. Select Cancel.

Expected result:

• The dialog closes.
• No emergency operation is started.

Change working key settings

Goal:

• Review or change cellular and broadband working key settings.

Steps:

1. Open the Equipment hub for the panel.
2. Select Working keys in the action bar.
3. Review the Cellular working key toggle.
4. Review the Broadband working key toggle.
5. Change the required toggle if you have permission and the change is required.

Expected result:

• The selected working key setting changes according to the toggle state.

note

The provided source information does not specify whether working key changes are saved immediately or require confirmation.

Add a panel remark

Goal:

• Add a comment to the selected panel.

Steps:

1. Open the Equipment hub for the panel.
2. Select Open additional information in the action bar.
3. Select the Remarks tab.
4. Enter a comment in the Add remark... field.
5. Select the send button.

Expected result:

• The remark is added to the remarks timeline.
• The remark shows with a timestamp.

Review panel logs

Goal:

• Check whether logs are available for the selected panel.

Steps:

1. Open the Equipment hub for the panel.
2. Select Open additional information in the action bar.
3. Select the Logs tab.
4. Review the log list or the empty state.
5. If the panel shows No logs, select Refresh.

Expected result:

• Available logs are shown in the Logs tab.
• If no logs are available, the panel shows No logs and the message There are no logs on this panel.

Refresh panel state

Goal:

• Request the latest panel state.

Steps:

1. Open the Equipment hub for the panel.
2. Select the three dots menu in the action bar.
3. Select Refresh state.
4. Wait for the state values to update.

Expected result:

• The hub requests the latest state from the panel.
• State indicators update when new state data is available.

Run panel diagnostics

Goal:

• Request diagnostic information for troubleshooting.

Steps:

1. Open the Equipment hub for the panel.
2. Select the three dots menu in the action bar.
3. Select Read diagnostic.
4. Wait for the diagnostic request to complete.

Expected result:

• The system requests diagnostic data from the selected panel.
• Diagnostic results or status are shown according to the product behavior.

Move to another Equipment hub tab

Goal:

• Open another area for the same selected panel.

Steps:

1. Open the Equipment hub for the panel.
2. In the tab bar below the action bar, select the required tab.
3. Review the content shown in the selected tab.

Expected result:

• The selected tab opens for the same panel.
• The action bar remains available for panel-level actions.

Field and option reference

Action bar fields and indicators

Name	Description	Accepted values	Behavior	Restrictions	Default value
Panel IMEI	Unique identifier for the selected panel.	System-provided IMEI.	Read-only.	Cannot be edited from the action bar.	Current panel IMEI.
Panel account code	Account code assigned to the selected panel.	System-provided account code.	Read-only in the action bar.	Cannot be edited from the action bar.	Current panel account code.
State count	Number of partitions in each state.	Number.	Updates based on panel state data.	Depends on partition configuration and state refresh.	Depends on current panel state.
Trouble count	Number of active panel troubles.	Number.	Updates based on panel trouble data.	Read-only indicator.	0 when no troubles are available.
New event count	Number of new events for the selected panel.	Number.	Appears in a tooltip when hovering over the event icon.	Navigation depends on access to the Events page.	Not shown or 0 when no new events are available.

State control options

Name	Description	Accepted values	Behavior	Restrictions	Default value
Partition target	Partition or partition group that receives a state command.	Individual partition or ALL.	Controls which partition receives the selected state command.	Requires configured partitions.	Not specified.
Arm	Arms the selected partition target.	State command.	Sends an arm command to the panel.	May be blocked by troubled devices unless bypass is available and used.	Not applicable.
Night	Sets the selected partition target to night arm state.	State command.	Sends a night arm command to the panel.	May depend on panel configuration and troubled devices.	Not applicable.
Home	Sets the selected partition target to home arm state.	State command.	Sends a home arm command to the panel.	May depend on panel configuration and troubled devices.	Not applicable.
Disarm	Disarms the selected partition target.	State command.	Sends a disarm command to the panel.	Requires state control permission.	Not applicable.
Bypass toggle	Bypasses a troubled device when arming is blocked.	On or off.	Excludes the troubled device from blocking the arm operation.	Use only when authorized. Availability depends on the device and panel state.	Off.

Emergency operation fields

Name	Description	Accepted values	Behavior	Restrictions	Default value
Triggers	Emergency type to send to the panel.	Police, Fire, or Auxiliary.	The selected trigger is highlighted. In the provided example, Auxiliary is selected.	Required before confirmation.	Not specified.
Partitions	Target partitions for the emergency command.	Select all or one or more listed partitions.	Controls which partitions receive the emergency operation.	Required before confirmation.	Empty, with placeholder Assign to ....
Confirm	Starts the emergency operation.	Enabled or disabled.	Disabled until required fields are valid.	Use only for confirmed emergency situations.	Disabled when no partition is selected.

Working key options

Name	Description	Accepted values	Behavior	Restrictions	Default value
Cellular working key	Controls the cellular working key setting.	On or off.	Changes the cellular working key state.	Requires permission. Save behavior is not specified.	Current panel value.
Broadband working key	Controls the broadband working key setting.	On or off.	Changes the broadband working key state.	Requires permission. Save behavior is not specified.	Current panel value.

Additional information fields

Name	Description	Accepted values	Behavior	Restrictions	Default value
Add remark	Text field for adding a new panel remark.	Text.	The send button submits the remark to the timeline.	Maximum length and validation rules are not specified.	Empty, with placeholder Add remark....
Refresh logs	Requests the latest logs for the selected panel.	Button action.	Refreshes the logs view.	Requires access to panel logs.	Available in the logs empty state.

Tips

tip

• Confirm the panel IMEI and account code before you run state, emergency, configuration, diagnostic, or delete actions.
• Review troubles before arming. Active troubles can block arming or require a bypass decision.
• Use Refresh state if the state indicators do not match recent panel activity.
• Use the event icon to open the Events page with the selected panel already filtered.
• Add remarks when a panel action needs context for other operators.
• Refresh logs before reporting that no logs exist for a panel.
• Use tabs to stay in the same panel context while switching between devices, configuration, users, installers, calendar, and information.

Troubleshooting

Confirm is disabled in the emergency operation dialog

Possible causes

• No partition is selected.
• A required trigger is not selected.
• You do not have permission to start emergency operations.

What to do

1. Select a trigger: Police, Fire, or Auxiliary.
2. Open the Partitions dropdown.
3. Select Select all or choose the required partitions.
4. If Confirm remains disabled, check your permissions.

Partition cannot be armed

Possible causes

• One or more devices are troubled.
• A required device is not ready.
• Bypass is not available or not allowed.
• The panel did not accept the state command.

What to do

1. Open the state control window.
2. Review the Troubles panel.
3. Review the troubled devices list below the state controls.
4. Resolve the device trouble if possible.
5. If allowed, use the bypass toggle for the troubled device.
6. Try the arm command again.

State indicators look outdated

Possible causes

• The panel state has not refreshed yet.
• Panel communication is delayed or unavailable.
• A recent command is still processing.

What to do

1. Open the three dots menu.
2. Select Refresh state.
3. Wait for the state counts to update.
4. If the state does not update, check panel connectivity or contact support.

Event icon does not open expected results

Possible causes

• You do not have access to the Events page.
• There are no new events for the selected panel.
• Event filters are applied differently than expected.

What to do

1. Select the event icon again.
2. Confirm that the Events page opens.
3. Review the applied filters.
4. Clear or adjust filters if needed.
5. If you cannot access events, check your role permissions.

No logs are shown for the panel

Possible causes

• The panel has no logs.
• Logs have not been retrieved yet.
• The panel or log service is unavailable.
• You do not have permission to view logs.

What to do

1. Open Additional actions and info.
2. Select the Logs tab.
3. Select Refresh.
4. If logs still do not appear, check panel communication and your permissions.

Working key toggle cannot be changed

Possible causes

• You do not have permission to manage working keys.
• The panel communication channel is unavailable.
• The setting is controlled by another configuration area.

What to do

1. Confirm that you have permission to manage working keys.
2. Check panel communication status.
3. Try changing the toggle again.
4. If the setting returns to its previous value, contact an administrator or support team.

A panel action is not available in the three dots menu

Possible causes

• Your role does not include permission for that action.
• The action is not valid for the current panel status.
• The panel is suspended, unresolved, in service, or in another state that changes available actions.

What to do

1. Confirm that you opened the correct panel.
2. Review the current panel status and troubles.
3. Check your role permissions.
4. Refresh the page or panel state.
5. Contact an administrator if the action should be available.

A destructive action was selected by mistake

Possible causes

• The wrong menu item was selected.
• The selected panel was not verified before the action.

What to do

1. If a confirmation dialog appears, select Cancel.
2. If the action was already confirmed, review the panel status and audit information where available.
3. Contact an administrator or support team for recovery options.

Related pages

info

• Equipment
• Events
• Equipment hub dashboard
• Equipment hub devices
• Equipment hub configuration
• Equipment hub users
• Equipment hub installers
• Equipment hub calendar
• Equipment hub information
• Roles and permissions