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Version: 5.0 🚧

Firmware

Overview​

Firmware page Firmware page

Firmware

The Firmware page is used to choose a firmware package and upgrade equipment.

Use this page to:

  • Review available firmware packages for the selected criteria.
  • Review compatible equipment before starting an upgrade.
  • Upgrade selected equipment.
  • Upgrade all equipment listed in the current view.
  • Review equipment group and type information before upgrading.

This page helps administrators prepare firmware upgrades and confirm which equipment records are included before the upgrade starts.

Before you begin​

Required permissions​

  • You must have permission to view Firmware.
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Access to the Firmware page is controlled by role permissions.

Preconditions​

  • At least one firmware package must be available.
  • At least one compatible equipment record must exist before the Equipment table shows entries.

Dependencies​

  • Available Device type values depend on configured firmware packages.
  • Available Subtype values depend on the selected device type.
  • Available packages depend on the selected device type and subtype.
  • Equipment results depend on the selected package criteria.

Important limitations​

warning
  • Firmware upgrades can affect equipment operation. Review equipment before starting an upgrade.
  • Upgrade all applies to all equipment listed in the current firmware view.
  • Upgrade selected applies only to selected equipment rows.

Page layout​

Equipment table​

The Equipment table is shown on the right side of the Firmware page. It lists equipment records that match the selected package criteria.

Firmware page Firmware page

Equipment table

CalloutUI elementDescriptionWhen to use
1Device type fieldDropdown field used to select the target device type.Use to choose the equipment category for the firmware package.
2Subtype fieldDropdown field used to select the subtype.Use to narrow the package selection by equipment subtype.
3Package listShows available firmware packages for the selected device type and subtype.Use to select the package to apply during the upgrade.
4Upgrade All buttonStarts the upgrade workflow for selected equipment rows.Use when selected equipment should be upgraded.
5Equipment columnShows equipment identifiers.Use to identify the target equipment.
6Group & Type columnShows the group or account value and equipment type.Use to confirm equipment grouping and type before upgrade.

How to use this page​

Select a firmware package device type​

Goal:

  • Choose the device type for the firmware upgrade package.

Steps:

  1. Open Equipment > Firmware.
  2. In the Firmware panel, select Device type.
  3. Choose the required device type.
  4. Review the subtype field, package list, and equipment list after the selection updates.

Expected result:

  • The selected device type is applied.
  • The package list and equipment list update when matching records are available.

Upgrade selected equipment​

Goal:

  • Start the upgrade workflow for selected equipment only.

Steps:

  1. Open Equipment > Firmware.
  2. Select the required Device type, Subtype, and package.
  3. In the Equipment table, select the equipment rows you want to upgrade.
  4. Confirm the selected equipment count.
  5. Select Upgrade selected.
  6. Follow any confirmation prompts, if shown.

Expected result:

  • PowerManage starts the upgrade workflow for the selected compatible equipment when the action is allowed.
warning

Upgrade selected applies only to selected equipment rows. Confirm the selected rows before continuing.

Upgrade all listed equipment​

Goal:

  • Start the upgrade workflow for all equipment listed in the current view.

Steps:

  1. Open Equipment > Firmware.
  2. Select the required Device type, Subtype, and package.
  3. Review the Equipment table.
  4. Select Upgrade all.
  5. Follow any confirmation prompts, if shown.

Expected result:

  • PowerManage starts the upgrade workflow for all listed compatible equipment when the action is allowed.
warning

Upgrade all applies to all equipment records in the current firmware view. Confirm the equipment count and table contents before continuing.

Tips​

tip
  • Select the device type before reviewing the equipment list.
  • Use Subtype to narrow the equipment list when multiple subtypes are available.
  • Select a package before starting an upgrade.
  • Review the Equipment and Group & Type columns before starting an upgrade.
  • Use row selection and Upgrade selected when only specific equipment should be upgraded.
  • Use Upgrade all only when all listed equipment should receive the upgrade.

Troubleshooting​

The Firmware page is not visible​

Possible causes

  • Your role does not include permission to view Firmware.
  • The Equipment section is hidden for your role.
  • Your organization has restricted access to firmware upgrade workflows.

What to do

  1. Confirm that you are signed in with the correct user account.
  2. Contact an administrator with role management permissions.
  3. Ask the administrator to verify your access to Equipment and Firmware.

No equipment is displayed​

Possible causes

  • No equipment matches the selected device type, subtype, or package.
  • No compatible equipment is available to your role.
  • The firmware package criteria are too narrow.

What to do

  1. Review the selected Device type.
  2. Review the selected Subtype.
  3. Review the selected package.
  4. Select Not specified in Subtype if a specific subtype is not required.
  5. Confirm that compatible equipment exists.
  6. Contact an administrator if expected equipment is missing.

Firmware package list is empty​

Possible causes

  • No package is configured for the selected device type.
  • No package is configured for the selected subtype.
  • Your role does not allow access to firmware packages.

What to do

  1. Select another Device type.
  2. Select Not specified in Subtype if a specific subtype is not required.
  3. Refresh the page.
  4. Contact an administrator if the expected package should be available.

Upgrade all is unavailable​

Possible causes

  • A valid firmware package was not selected.
  • No compatible equipment is listed.
  • Your role does not include permission to perform upgrades.
  • The selected package does not support the listed equipment.

What to do

  1. Select a valid Device type.
  2. Select a valid Subtype if required.
  3. Select a firmware package row.
  4. Confirm that equipment records are listed.
  5. Contact an administrator if you need permission to perform upgrades.

Upgrade selected is unavailable​

Possible causes

  • No equipment row is selected.
  • A valid firmware package was not selected.
  • Your role does not include permission to perform upgrades.
  • The selected package does not support the selected equipment.

What to do

  1. Select a valid Device type and Subtype.
  2. Select a firmware package row.
  3. Select one or more equipment rows.
  4. Confirm that Upgrade selected appears.
  5. Contact an administrator if the action should be available but is not shown.

Expected device type or subtype is not available​

Possible causes

  • No firmware package is configured for that device type or subtype.
  • The selected device type does not support the expected subtype.
  • Your role does not allow access to that package.

What to do

  1. Open the Device type dropdown and review the available options.
  2. Select the closest supported device type.
  3. Open the Subtype dropdown and review available values.
  4. Contact an administrator if the expected firmware package should be available.
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