Remote inspections

Overview

Remote inspections

The Remote inspections page is used to review and manage remote inspection records for equipment.

Use this page to:

• Review inspection schedule, last run time, next scheduled time, and status.
• Open inspection actions from the actions menu.
• Send an email related to an inspection.
• Review inspection details.
• Review failed, not completed, and passed inspection result categories.
• Review fault, usage, zone, clock, and broadband result sections.
• Open the Start dropdown and schedule an inspection when the option is available.
• Set the next inspection date and repetition interval.
• Schedule remote inspections by uploading a CSV file.

This page helps operators track scheduled and completed remote inspections, identify failed inspections, start new inspections, and manage remote inspection actions for selected equipment.

Before you begin

Required permissions

• You must have permission to view Remote inspections.
• You must have permission to initiate remote inspections.
• You must have permission to schedule or cancel remote inspections.

info

Access to the Remote inspections page and remote inspection actions is controlled by role permissions.

Preconditions

• At least one remote inspection record must exist before the list shows inspections.
• A CSV file must use the required structure before it can be used for CSV scheduling.
• An inspection record must be selected before the details panel shows inspection information.

Dependencies

• Remote inspection records depend on available equipment and inspection history.
• Schedule actions depend on supported schedule values, selected date, repetition value, and equipment availability.
• Email actions depend on configured email delivery and available recipient data.
• CSV scheduling depends on the CSV file structure, date format, and repetition values.
• Inspection status depends on inspection execution and result processing.
• Inspection result sections depend on the selected result tab and available report data.
• The Start action depends on the selected inspection state and whether the inspection can be initiated.

Important limitations

warning

• Bulk actions apply to all selected inspection records. Review the selected count before applying an action.
• The Schedule button in the CSV upload dialog is disabled until a valid CSV file is selected or uploaded.
• A zero or empty repetition value in the CSV means a one-time report.
• Dates in the CSV must use the YYYY-MM-DD format.
• The schedule dialog requires a next inspection date and repetition value before a schedule can be saved.

Page layout

Remote inspections list

The Remote inspections list appears in the middle panel. It shows inspection records and their summary information.

Remote inspections list

Callout	UI element	Description	When to use
1	Add icon	Plus icon shown in the list header.	Use to open a creation or scheduling workflow when available.
2	Row actions menu	Three vertical dots menu on each inspection card.	Use to open actions for a specific inspection record.
3	Panel identifier	Shows the panel identifier and secondary identifier.	Use to identify the inspection target.
4	Schedule state	Shows the schedule state or recurrence.	Use to understand whether the inspection has a schedule.
5	Last inspection time	Calendar/check icon row that shows the last inspection time, or a dash when no value is available.	Use to review when the inspection last ran.
6	Next scheduled time	Arrow icon row that shows the next scheduled time or a dash when no next time exists.	Use to understand the next scheduled inspection time.
7	Status	Shows inspection status.	Use to identify inspection outcome or current processing state.

Inspection details panel

The Inspection details panel appears on the right side after selecting an inspection record.

Inspection details panel

Callout	UI element	Description	When to use
1	Inspection title	Shows the selected panel identifier.	Use to confirm which inspection record is open.
2	Schedule state	Shows the schedule state.	Use to confirm current schedule status.
3	Last inspection time	Shows the last inspection time in the details header, or a dash when no value is available.	Use to review when the selected inspection last ran.
4	Next scheduled time	Shows the next scheduled time or a dash.	Use to confirm whether a future inspection is scheduled.
5	Email action icon	Envelope icon shown below the details header.	Use to send an email related to the inspection when available.
6	Review action icon	Eye icon shown below the details header.	Use to review inspection details when available.
7	Status indicator	Shows the selected inspection status.	Use to confirm current inspection outcome.
8	Start button	Starts the selected remote inspection when the action is available. The button can be disabled while an action is processing.	Use to initiate an inspection from the details panel.
9	Start dropdown	Dropdown arrow next to Start.	Use to open additional start-related options when available.
10	Result tabs	Shows Failed, Not completed, and Passed tabs.	Use to switch between inspection result categories.

How to use this page

Review remote inspections

Goal:

• Review inspection records and their status.

Steps:

1. Open Equipment > Remote inspections.
2. Review the inspection count.
3. Review the Remote inspections list.
4. Select an inspection record.
5. Review the Inspection details panel.

Expected result:

• The selected inspection opens in the details panel.
• The list and details panel show schedule, timestamp, next scheduled time, and status information.

Search remote inspections

Goal:

• Find inspection records by available inspection information.

Steps:

1. Open Equipment > Remote inspections.
2. Select the Search Remote Inspection field.
3. Enter search text.
4. Review the updated inspection list.

Expected result:

• The Remote inspections list updates to show matching records when matching data is available.

Select inspections

Goal:

• Select one or more inspections before using an action.

Steps:

1. Open Equipment > Remote inspections.
2. Select the checkbox for one or more inspection records.
3. Review the selected count.
4. Open the actions menu if you need to apply an action.

Expected result:

• Selected inspection cards are highlighted.
• The selected count updates.
• Available actions appear in the actions menu.

Open the actions menu

Goal:

• Review actions available for selected inspections.

Steps:

1. Open Equipment > Remote inspections.
2. Select one or more inspection records.
3. Select the three vertical dots menu.
4. Review the available actions.

Expected result:

• The actions menu opens and shows available actions, such as Initiate inspection, Set schedule, Cancel schedule, Send email, and Review.

Initiate an inspection

Goal:

• Start an inspection for the selected record.

Steps:

1. Open Equipment > Remote inspections.
2. Select an inspection record.
3. Use one of the available start options:
   • Select Initiate inspection from the actions menu.
   • Select Start in the details panel when available.
4. In the Initiate inspection confirmation dialog, review the message.
5. Select Begin now.

Expected result:

• The inspection start request is submitted.

note

To close the dialog without starting the inspection, select Cancel.

Monitor inspection starting state

Goal:

• Confirm that an inspection start request is being processed.

Steps:

1. Initiate an inspection.
2. Review the selected inspection card.
3. Review the details panel.
4. Wait while the page shows Starting... and the progress indicator.

Expected result:

• The selected inspection shows Starting....

Review passed inspection results

Goal:

• Review inspection result categories that passed.

Steps:

1. Open Equipment > Remote inspections.
2. Select an inspection record.
3. In the details panel, select Passed.
4. Review sections such as Reported faults, Total system usage, and Active faults.

Expected result:

• Passed result sections are displayed when available.
• The details panel shows result counts and related inspection data.

Review failed inspection results

Goal:

• Review result sections for a failed inspection.

Steps:

1. Open Equipment > Remote inspections.
2. Select a failed inspection record.
3. In the details panel, select Failed.
4. Review sections such as Total system usage and Frequently used zones.
5. Review any tables in the selected section.

Expected result:

• Failed result sections are displayed when available.
• The details panel shows relevant counts and result rows.

Review additional passed checks

Goal:

• Review additional passed result checks for a selected inspection.

Steps:

1. Open Equipment > Remote inspections.
2. Select an inspection record.
3. In the details panel, select Passed.
4. Scroll the details panel.
5. Review sections such as Reported faults, Active faults, Bypassed / in-test zones, Check clock, and Broadband.

Expected result:

• Passed check sections are displayed when available.
• Each section shows its current result or count.

Schedule from the Start dropdown

Goal:

• Open the schedule workflow from the selected inspection details panel.

Steps:

1. Open Equipment > Remote inspections.
2. Select an inspection record.
3. In the details panel, select the dropdown arrow next to Start.
4. Select Schedule.

Expected result:

• The schedule workflow opens when the action is available and permitted.

Schedule a remote inspection

Goal:

• Set the next inspection date and repetition interval for a selected remote inspection.

Steps:

1. Open Equipment > Remote inspections.
2. Select an inspection record.
3. In the details panel, select the dropdown arrow next to Start.
4. Select Schedule.
5. In the Schedule remote inspection dialog, set Next inspection.
6. Select Choose repetition.
7. Choose one of the available repetition options:
   • Once
   • 1 month
   • 3 months
   • 6 months
   • 9 months
8. Save or continue the schedule workflow when the action is available.

Expected result:

• The selected remote inspection is scheduled with the selected date and repetition interval when the action is allowed.

Schedule inspections by CSV

Goal:

• Upload a CSV file to schedule remote inspections.

Steps:

1. Open Equipment > Remote inspections.
2. Open the CSV scheduling workflow when available.
3. In the Schedule RRI by CSV dialog, prepare a CSV file with this structure:
   • Panel Id
   • Start date
   • Repetition [0,1,3,6,9]
4. Confirm that the CSV uses the YYYY-MM-DD date format.
5. Drag the CSV file into the drop zone or select Browse file.
6. Select Schedule when the button becomes available.

Expected result:

• Inspections are scheduled from the uploaded CSV file when the file is valid and the action is allowed.

warning

A zero or empty repetition value means a one-time report. Confirm repetition values before scheduling inspections.

Cancel a schedule

Goal:

• Cancel an existing inspection schedule.

Steps:

1. Open Equipment > Remote inspections.
2. Select an inspection record with a schedule.
3. Open the actions menu.
4. Select Cancel schedule.
5. Follow any confirmation prompts, if shown.

Expected result:

• The selected schedule is canceled when the action is allowed.

Send an inspection email

Goal:

• Send an email related to an inspection.

Steps:

1. Open Equipment > Remote inspections.
2. Select an inspection record.
3. Open the actions menu.
4. Select Send email.
5. Follow the email workflow, if shown.

Expected result:

• The email workflow starts when the action is allowed.

Review inspection details

Goal:

• Review details for a selected inspection.

Steps:

1. Open Equipment > Remote inspections.
2. Select an inspection record.
3. Use one of the available review options:
   • Select the eye icon in the details panel.
   • Select Review from the actions menu.
4. Review the available details.

Expected result:

• Inspection review details open when the action is available and permitted.

Change the number of inspections shown per page

Goal:

• Change how many inspections appear in the list.

Steps:

1. Go to the bottom-right area of the Remote inspections list.
2. Open the inspections per page selector.
3. Select the number of inspections to show per page.

Expected result:

• The list updates to show the selected number of inspections per page.
• The range indicator updates.

Move between inspection pages

Goal:

• Navigate through multiple pages of inspection records.

Steps:

1. Go to the bottom-left area of the Remote inspections list.
2. Select the next arrow to move forward.
3. Select the previous arrow to move back.
4. Review the range indicator.

Expected result:

• The Remote inspections list shows the selected page.
• The range indicator updates.

Tips

tip

• Review the inspection status before starting another inspection.
• Use the schedule state and next scheduled time to confirm whether a future inspection is planned.
• Use the actions menu for record-level actions such as scheduling, canceling a schedule, sending email, or reviewing details.
• Validate the date and repetition value before saving an inspection schedule.
• Validate the CSV structure and date format before uploading a schedule file.
• Use the selected count to confirm how many inspection records will be affected by a bulk action.
• Wait for the Starting... state to complete before trying to start the same inspection again.

Troubleshooting

The Remote inspections page is not visible

Possible causes

• Your role does not include permission to view Remote inspections.
• The Equipment section is hidden for your role.
• Your organization has restricted access to remote inspection workflows.

What to do

1. Confirm that you are signed in with the correct user account.
2. Contact an administrator with role management permissions.
3. Ask the administrator to verify your access to Equipment and Remote inspections.

No inspection records are displayed

Possible causes

• No remote inspection records exist.
• Search text or filters exclude all records.
• Your role does not allow access to inspection records.

What to do

1. Clear the search field.
2. Review active filters.
3. Refresh the page.
4. Contact an administrator if inspections should be visible but are missing.

Expected action is unavailable

Possible causes

• No inspection record is selected.
• Your role does not include permission for the action.
• The selected inspection state does not support the action.
• Required configuration, such as email configuration, is missing.

What to do

1. Select one or more inspection records.
2. Open the actions menu again.
3. Confirm that the selected inspection state supports the action.
4. Contact an administrator if the action should be available but is not shown.

Start button is disabled

Possible causes

• The inspection is already starting.
• The selected inspection state does not support starting.
• You do not have permission to initiate inspections.
• The scheduled action is currently being processed.

What to do

1. Review the selected inspection status.
2. If the status is Starting..., wait for processing to complete.
3. Refresh the page and review the inspection state again.
4. Contact an administrator if the start action should be available.

Schedule remote inspection dialog does not save

Possible causes

• The next inspection date is missing or invalid.
• No repetition value is selected.
• The selected inspection state does not support scheduling.
• You do not have permission to schedule inspections.

What to do

1. Confirm that Next inspection contains a valid date.
2. Select a value in Choose repetition.
3. Confirm that the selected inspection supports scheduling.
4. Contact an administrator if scheduling should be available but cannot be saved.

Schedule button is disabled in the CSV dialog

Possible causes

• No CSV file has been selected.
• The CSV file does not match the required structure.
• The CSV contains an invalid date format.
• The CSV contains unsupported repetition values.

What to do

1. Confirm that the CSV includes Panel Id, Start date, and Repetition.
2. Confirm that dates use YYYY-MM-DD format.
3. Confirm that repetition values are supported.
4. Select Browse file or drag a valid CSV into the drop zone.
5. Check whether Schedule becomes available.

CSV schedule was not applied

Possible causes

• The uploaded file is not a valid CSV file.
• One or more panel IDs are invalid.
• One or more start dates are invalid.
• You do not have permission to schedule inspections.

What to do

1. Review the CSV structure.
2. Confirm that each panel ID exists.
3. Confirm that each start date uses the required format.
4. Upload the CSV again.
5. Contact an administrator if scheduling still fails.

Inspection status remains Failed

Possible causes

• The inspection failed during execution.
• The inspection has not been run again after the failure.
• The details panel has not refreshed.

What to do

1. Select the failed inspection record.
2. Review the details panel.
3. Start a new inspection if the action is available.
4. Refresh the page after the inspection completes.
5. Contact support if repeated inspections fail.

Inspection stays in Starting state

Possible causes

• The scheduled action is still being processed.
• The inspection request is waiting for a system response.
• The details panel has not refreshed.

What to do

1. Wait for the scheduled action to finish processing.
2. Refresh the page.
3. Check whether the status changes from Starting....
4. Contact support if the status does not change after an expected processing time.

Passed results are empty or incomplete

Possible causes

• The selected inspection has no passed result data.
• The selected tab did not finish loading.
• You do not have permission to view result details.

What to do

1. Select the inspection record again.
2. Select the Passed tab again.
3. Scroll the details panel to review additional sections.
4. Refresh the page and try again.
5. Contact an administrator if result details should be visible.

Review details do not open

Possible causes

• Review data is not available for the inspection.
• You do not have permission to review inspection details.
• The selected inspection record did not load correctly.

What to do

1. Select the inspection record again.
2. Select the eye icon or Review from the actions menu.
3. Refresh the page and try again.
4. Contact an administrator if review access should be available.

Bad request params message appears

Possible causes

• The request contains invalid or unsupported parameters.
• The selected inspection state does not support the requested action.
• Required data for the request is missing.

What to do

1. Close the toast message.
2. Review the selected inspection record.
3. Try the action again only if the selected state supports it.
4. Refresh the page and retry.
5. Contact support if the message appears repeatedly.

Schedule option is unavailable

Possible causes

• Your role does not include permission to schedule inspections.
• The selected inspection state does not support scheduling.
• The Start dropdown did not load available options.

What to do

1. Select the inspection record again.
2. Open the Start dropdown.
3. Confirm whether Schedule is available.
4. Contact an administrator if scheduling should be available.

Related pages

info

• Permissions