Events

Overview

The Events page shows event records received and processed.

Use this page to:

• Review event history.
• Monitor new events while the page is open.
• Filter the event list by All events or Unhandled first.
• Search for event records by available event information.
• Review event time, panel, event description, partitions, video availability, and delivery status.

The Events page helps operators review incoming and historical events, identify delivery state, and focus on events that need handling.

Before you begin

Required permissions

• You must have permission to view Events.
• You must have permissions to view event video information.

info

Access to the Events page, event details, and event actions is controlled by role permissions.

Preconditions

• At least one event must exist before the table shows event records.
• Event delivery information must be available before the Delivery statuses column can show progress or completion state.
• Central station delivery data must exist before central station results are shown in expanded event details.

Dependencies

• Event records depend on events reported by panels, devices, and system components.
• Delivery status depends on event processing and reporting results.
• Video availability depends on whether video is associated with the event.
• Partition values depend on the event source and configured partitions.
• Search and filtering depend on indexed event data and available event state.
• Expanded event details depend on available delivery, processing, and central station data.

Important limitations

warning

• Delivery status indicates event delivery processing state. It does not necessarily describe the original event severity.
• The Stream new events toggle can update the list while you are reviewing events.
• Bulk actions apply to all selected event rows. Review the selected count before applying an action.

Page layout

Events table

The Events table lists event records and status information.

Events table

Callout	UI element	Description	When to use
1	Stream new events toggle	Controls whether new events stream into the table while the page is open.	Use to monitor new events in near real time.
2	All events and Unhandled first tabs	Shows all events or Prioritizes unhandled events in the current scope. The selected tab is highlighted and includes a check mark.	Use when you need a full event list or when you need to focus on events that require attention
3	Date & Time column	Shows when the event occurred. The value includes time and date information.	Use to understand when the event was recorded.
4	Panel column	Shows the panel identifier and secondary identifier.	Use to identify the panel that reported the event.
5	Event column	Shows an event icon, event description, and source label.	Use to understand what happened and which source reported the event.
6	Partitions column	Shows one or more partition chips.	Use to see which partitions are associated with the event.
7	Video column	Shows a video icon when video information is available or relevant for the event row.	Use to identify events that have related video.
8	Delivery statuses column	Shows event delivery status.	Use to confirm whether event delivery is still running or completed.
9	View event button	Eye icon shown at the end of a row.	Use to open or review event details when available.
10	Expand row chevron	Chevron at the end of each row. The chevron points down when collapsed and up when expanded.	Use to expand or collapse event details.

Expanded event details

Expanded event details appear below an event row when you select the row chevron.

Expanded event details

Callout	UI element	Description	When to use
1	Event information panel	Shows event metadata, including protocol, binary message section, received time, and received time by server.	Use to review event metadata.
2	Active processing flow panel	Shows processing stages for the event.	Use to understand how the event moved through delivery processing.
3	Central stations panel	Lists central stations related to the event delivery.	Use to review which central stations are part of delivery processing.

How to use this page

Review events

Goal:

• Review event records and delivery status.

Steps:

1. Open Events.
2. Review the event count.
3. Review the Events table.
4. Check the following columns:
   • Date & Time to see when the event occurred.
   • Panel to identify the source panel.
   • Event to understand what happened.
   • Partitions to see related partitions.
   • Video to check whether video information is available.
   • Delivery statuses to review delivery state.

Expected result:

• You can identify event records and understand whether delivery is in progress or completed.

Stream new events

Goal:

• Monitor new events while the Events page is open.

Steps:

1. Open Events.
2. Turn on Stream new events.
3. Keep the Events page open.
4. Review new events as the table updates.

Expected result:

• New events can appear in the table while streaming is enabled.

note

If you are reviewing older events, turn off Stream new events if list updates interrupt the review workflow.

Show all events

Goal:

• Review all event records in the current scope.

Steps:

1. Open Events.
2. Select All events.
3. Review the table.

Expected result:

• The All events tab is highlighted.
• The table shows events according to the all-events view.

Prioritize unhandled events

Goal:

• Show unhandled events first.

Steps:

1. Open Events.
2. Select Unhandled first.
3. Review the events at the top of the table.

Expected result:

• The Unhandled first tab is highlighted.
• Events are ordered to prioritize unhandled records when the view is available.

Search events

Goal:

• Find event records by available event information.

Steps:

1. Open Events.
2. Select the Search Events field.
3. Enter the search text.
4. Review the updated table results.

Expected result:

• The Events table updates to show matching records when matching data is available.

Select events

Goal:

• Select event rows before applying a bulk action.

Steps:

1. Open Events.
2. Select the checkbox for one or more event rows.
3. Review the selected count.

Expected result:

• Selected rows are highlighted.
• The selected event count appears.
• The Mark as viewed action appears when the action is available.

Mark selected events as viewed

Goal:

• Mark selected events as viewed.

Steps:

1. Open Events.
2. Select one or more event rows.
3. Confirm the selected event count.
4. Select Mark as viewed.

Expected result:

• Selected events are marked as viewed when the action is allowed.

warning

The action applies to all selected event rows. Review the selected count before using Mark as viewed.

Open event details

Goal:

• Review additional details for an event.

Steps:

1. Open Events.
2. Locate the event row.
3. Select the eye icon at the end of the row.

Expected result:

• Event details open when the action is available and permitted.

Expand an event row

Goal:

• Show additional row information when available.

Steps:

1. Open Events.
2. Locate the event row.
3. Select the down chevron at the end of the row.

Expected result:

• The event row expands when additional information is available.
• The chevron changes to an expanded state.

Review expanded event processing details

Goal:

• Review processing, delivery, and central station information for an event.

Steps:

1. Open Events.
2. Expand an event row.
3. Review Event information.
4. Review Active processing flow.
5. Review Final results.
6. Review Central stations.

Expected result:

• Event metadata, processing counts, final result counts, and central station delivery rows are displayed when available.

Change the number of events shown per page

Goal:

• Change how many event records appear in the table.

Steps:

1. Go to the bottom-right area of the Events table.
2. Open the events per page selector.
3. Select the number of events to show per page.

Expected result:

• The table updates to show the selected number of events per page.
• The range indicator updates.

Move between event pages

Goal:

• Navigate through multiple pages of event records.

Steps:

1. Go to the bottom-left area of the Events table.
2. Select the next arrow to move forward.
3. Select the previous arrow to move back.
4. Review the range indicator.

Expected result:

• The Events table shows the selected page of events.
• The range indicator updates.

Tips

tip

• Use Unhandled first when you need to focus on events that require attention.
• Use Stream new events when monitoring live activity.
• Review the Delivery statuses column before deciding whether an event is still being processed.
• Use the Partitions column to understand which partitions are associated with an event.
• Use the eye icon to open details when the action is available.
• Expand a row to review delivery processing and central station results.

Troubleshooting

The Events page is not visible

Possible causes

• Your role does not include permission to view Events.
• The Events section is hidden for your role.
• Your organization has restricted access to event data.

What to do

1. Confirm that you are signed in with the correct user account.
2. Contact an administrator with role management permissions.
3. Ask the administrator to verify your access to Events.

No events are displayed

Possible causes

• No events are available in the current scope.
• Search text or filters exclude all events.
• Your role does not allow you to view available events.

What to do

1. Clear search text.
2. Review active filters.
3. Select All events.
4. Refresh the page.
5. Contact an administrator if events should be visible but are missing.

New events do not appear while streaming is enabled

Possible causes

• No new events have arrived.
• The stream connection is interrupted.
• Your session expired or permissions changed.
• The page is not connected to the event stream.

What to do

1. Confirm that Stream new events is enabled.
2. Refresh the Events page.
3. Confirm that new events are being generated by equipment.
4. Sign in again if the session expired.
5. Contact support if streaming remains unavailable.

Mark as viewed is unavailable

Possible causes

• No event row is selected.
• You do not have permission to mark events as viewed.
• The selected event state does not support the action.

What to do

1. Select one or more event rows.
2. Confirm that the selected event count appears.
3. Check whether Mark as viewed appears.
4. Contact an administrator if the action should be available but is not shown.

Event details do not open

Possible causes

• The event detail action is unavailable for the row.
• You do not have permission to view event details.
• The event record is no longer available.

What to do

1. Check whether the row shows the regular eye icon.
2. Select the eye icon again.
3. Refresh the page and try again.
4. Contact an administrator if you need permission to view event details.

Expanded event details are empty or incomplete

Possible causes

• Detailed processing data is not available for the event.
• Central station delivery data is not available.
• The event row did not finish loading.
• Your role does not allow access to detailed event data.

What to do

1. Collapse and expand the row again.
2. Refresh the Events page.
3. Open another event row to compare available details.
4. Contact an administrator if detailed information should be visible.

Delivery status remains In progress

Possible causes

• Event delivery is still running.
• The delivery process is waiting for another system component.
• The table has not refreshed with the latest delivery result.

What to do

1. Wait for delivery processing to continue.
2. Refresh the Events page.
3. Review whether the status changes to Completed.
4. Expand the row and review Active processing flow.
5. Contact support if the status remains in progress longer than expected.

Expected event is not visible

Possible causes

• The event is on another page.
• The event is hidden by search text or filters.
• The event is outside the rotation period.
• Your role does not allow access to the event.

What to do

1. Clear search text.
2. Select All events.
3. Use pagination to review additional pages.
4. Confirm the approximate event time.
5. Contact an administrator if the event should be visible but is missing.

Related pages

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• Permissions