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Version: 5.0 🚧

Customer notifications

Overview​

Customer notifications

The Customer notifications settings page is used to configure SMS broker and email notification behavior for customer notifications.

Before you begin​

Required permissions​

  • You must have permission to edit settings to change values on this page.
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Access to Customer notifications settings is controlled by role permissions for Settings management.

Preconditions​

  • The Settings section must be available to your role.
  • Values must be valid before changes can be saved.

Dependencies​

  • SMS notifications depend on a configured message broker.
  • Email notifications depend on email configuration and supported video attachment behavior.

Important limitations​

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  • Changing settings can affect system behavior. Review values before saving.

Page layout​

Settings card and edit dialog​

Customer notifications Customer notifications

Customer notifications

CalloutUI elementDescriptionWhen to use
1Message broker for SMS by serverDropdown.Use to choose SMS broker by server.
2Enable emails with attached videoToggle.Use to allow emails with attached video.
3Enable emails without attached videoToggle.Use to allow emails without attached video.

How to use this page​

Review settings​

Goal:

  • Review current Customer notifications values.

Steps:

  1. Open Settings.
  2. Select or scroll to Customer notifications.
  3. Review the values shown on the settings card.

Expected result:

  • Current settings are visible.

Edit settings​

Goal:

  • Update Customer notifications values.

Steps:

  1. Open Settings.
  2. Select or scroll to Customer notifications.
  3. Select the edit icon.
  4. Update the fields, dropdowns, or toggles.
  5. Select Save.

Expected result:

  • Settings are saved when values are valid and the action is allowed.

Field and option reference​

NameDescriptionAccepted values / behaviorRestrictions / default
1Message broker for SMS by serverDropdown. Use to choose SMS broker by server.
2Enable emails with attached videoToggle.Use to allow emails with attached video.
3Enable emails without attached videoToggle.Use to allow emails without attached video.

Tips​

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  • Review current values before opening the edit dialog.
  • Save only after checking all required fields.
  • Contact an administrator if the expected edit action is unavailable.

Troubleshooting​

Settings were not saved​

Possible causes

  • You selected Cancel.
  • One or more values are invalid.

What to do

  1. Open the edit dialog again.
  2. Review every field, dropdown, and toggle.
  3. Correct invalid values.
  4. Select Save.
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