Interactive session
Overview​
Use the Interactive session settings to control connection capacity and define which apps and services can interact with security panels.
Use this page when you need to:
- Set server-wide and panel-level connection capacity limits.
- Enable or disable customer and installer app access for newly added panels.
- Control remote programming and maintenance capabilities via the DLS service.
- Require customer approval before installers can remotely access a panel.
These settings help balance access and functionality with resource capacity and security policy.
Before you begin​
Required permissions​
- You must have permission to edit Interactive category settings in Server Settings.
Preconditions​
- The Interactive category is available to your role.
- You understand your organization's policy for app access and connection limits.
Dependencies​
- Session limits affect all active connections to panels and services.
- App and service toggles apply to newly added panels from that point forward.
- Existing panels may retain previous settings unless explicitly reconfigured.
- Connection limits help prevent server overload but also affect how many users can connect simultaneously.
Important limitations​
warning
- Reducing connection limits may disconnect users currently exceeding the new limit.
- Disabling app access for new panels affects only panels added after the change.
- High connection limits can impact server performance.
- The Approve installer access by customer setting adds workflow delays to installer access.
Page layout​
Interactive session settings dialog​
info
The Interactive session settings dialog is shown as separate screenshots by section. Use the tabs below to view each part of the dialog.
- Session limits
- App access toggles
| Callout | UI element | Description | When to use |
|---|---|---|---|
| 1 | Application type | Selects which application or client type the connection limits apply to. | Use to configure limits for specific applications (e.g., mobile app, desktop client) separately. |
| 2 | Limit of concurrent interactive connections per server | Sets the maximum total active connections the server can handle at once. | Use as a capacity safety limit to prevent server crashes from over-subscription. |
| 3 | Limit of concurrent interactive sessions per panel | Sets the maximum active sessions allowed for any single panel. | Use to prevent a single panel from consuming all server resources. |
| Callout | UI element | Description | When to use |
|---|---|---|---|
| 1 | Enable customer app for new incoming panels | Controls whether the customer mobile or web application can connect to newly added panels. | Use to stage panel rollout: keep it off during testing and enable it when ready for customer access. |
| 2 | Enable Installer app for new incoming panels | Controls whether the installer application can connect to newly added panels. | Use during installation and configuration; disable when customers should have exclusive access. |
| 3 | Enable DLS service | Controls whether remote programming and firmware update services can connect to panels. | Use to enable remote maintenance windows; disable when maintenance traffic must be minimized. |
| 4 | Approve installer access by customer | Requires the customer to explicitly approve installer remote access to their panel. | Use in high-security or high-privacy environments to keep customers in control of technician access. |
| 5 | Cancel button | Closes the dialog without saving changes. | Use to discard edits. |
| 6 | Save button | Saves the current settings. | Use after reviewing all values and operational impact. |
How to use this page​
Configure connection capacity limits​
Goal:
- Set maximum connection limits to protect server resources.
Steps:
- Open the Interactive session edit dialog.
- Select an Application type.
- Enter the Limit of concurrent interactive connections per server.
- Enter the Limit of concurrent interactive sessions per panel.
- Select Save.
Expected result:
- The server enforces the new connection limits for the selected application type.
note
Example: Setting server limit to 15,000 and panel limit to 5 allows up to 15,000 total connections, with no single panel exceeding 5 simultaneous sessions.
Enforce customer approval for installer access​
Goal:
- Require customer permission before installers can remotely access their panel.
Steps:
- Open the Interactive session edit dialog.
- Turn on Approve installer access by customer.
- Select Save.
Expected result:
- When an installer requests remote access, the customer must approve it before the connection is established.
Tips​
tip
- Document your server capacity (CPU, memory, network) before setting connection limits.
- Start with conservative panel limits (e.g., 5-10) and increase only if you have operational justification.
- Use app toggles to stage new panel rollout: test with installers first, then enable customer access.
- Consider enabling Approve installer access by customer only if your security policy requires it, as it adds approval delays.
Troubleshooting​
New panels cannot be accessed by the customer app automatically​
Possible causes
- Enable customer app for new incoming panels is turned off.
- The panel was added before this setting was turned on.
What to do
- Open Interactive session settings.
- Confirm that Enable customer app for new incoming panels is turned on.
- If the setting is off, turn it on and select Save.
- For existing panels added while the setting was off, enable it manually.
Installers cannot access newly added panels automatically​
Possible causes
- Enable Installer app for new incoming panels is turned off.
- The panel was added before this setting was turned on.
- Approve installer access by customer requires customer approval.
What to do
- Open Interactive session settings.
- Confirm that Enable Installer app for new incoming panels is turned on.
- If approval is required, ask the customer to approve installer access.
- If the setting is off, turn it on and select Save.
- For existing panels added while the setting was off, enable it manually.
Users receive "connection limit exceeded" error​
Possible causes
- Limit of concurrent interactive connections per server has been reached.
- Limit of concurrent interactive sessions per panel has been reached for that panel.
- High traffic periods exceed configured limits.
What to do
- Increase Limit of concurrent interactive connections per server if hardware capacity allows.
- Increase Limit of concurrent interactive sessions per panel if needed.
- Ask users to disconnect idle sessions or retry during lower-traffic periods.
- Monitor trends and adjust limits based on operational demand.
Related pages​
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