Setting up Visual alarm verification

‌Setting up Visual alarm verification‌

PowerManage supports BOLD Manitou, One-click, and MASterMind using One-click for Visual alarm verification.

BOLD Manitou

PowerManage supports the protocol used by BOLD Manitou. The protocol is selected and configured from the dialog menus of PowerManage during installation. The integration allows monitoring providers to view images (clips) related to events embedded in the Manitou application.

One-click

PowerManage supports any automation software that displays a web or hyper-link in the event information.

In this case the MLR2 protocol is used to relay the event information without the visual information. When the event is processed by the monitoring provider, the operator clicks once on a web link to view the visual images from the protected site. The link to event interface user allows you to see the last 15 events for last 5 minutes or initialize video on demand for specified panel and user. The operator can then view the most recent events, along with the images associated with them on-demand.

To configure the one-click option in PowerManage, select MLR2 and add a new user with the Event Interface User role in the System page of the PowerManage web page, see 7.1.3.

The one-click method requires adding a simple link to every account on the automation software, in the following format.

http://[powermanage-IP-address]/extern/login/in/e/[user]/p/[password]?page=/event/video/account/

[account number]

Note: Make sure to write or copy / paste this URL as one line, with no spaces; also, the brackets are placeholders for user- specific information and must not be typed.

Where:

• [Powermanage IP address] is the address of PowerManage server.

• [user] and [password] are used to enable the event-user log on to PowerManage with the event-user role in Power- Manage.

• [account number] represents the account number as recorded against that account in the PowerManage event log.

Note: [user] and [password] relate to the user with Event Interface User role. The password must contain lowercase letters (a-z), uppercase letters (A-Z), digits (0-9) and special characters (only colon, dash, underscore, dot and tilde are admitted).

The one-click method is widely used by several monitoring providers, including those using MASterMind.

MASterMind using One-click:

The hyperlink is usually added in Mastermind as part of defining the site and client information in a Procedure or a General Dispatch instruction (see the General Dispatch example in the following figure).

In the General Dispatch Instruction example above, the link to the monitoring user account is entered in the Dispatch Instructions box, using the following syntax:

<http://[Powermanage-IP-address]/extern/login/in/e/[user]/p/[password]?page=/event/video/account/

[account number]>

Note: Include the "<" and ">"; also, replace the text between the brackets with the relevant user-specific information - the brackets are placeholders and must not be typed.

Where:

• [powermanage IP address] is the address of PowerManage server.

• [user] and [password] are used to log on the user with the event-user role in PowerMaster.

• [account number] represents the account number as recorded against that account in the PowerManage event log. See the example in the preceding figure.

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