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The Customers tab lists all panel customers registered on the mobile app. Mobile app customers are defined as interactive customers. Each customer displays their role, label, email when they registered and their status.
Selecting a customer row brings up a dialog box with a PANEL USER INFO tab where you can change customer code, user name, and connected partitions.
From the Customers tab, you can disconnect the customer from the panel and assign other panels to this customer. You can remove this customer or reset the customer's password.
Figure 9. Customers tab
Callout | Name | Description |
1 | Check box | Select the check box of one or more accounts to suspend, enable, or completely remove the user. |
2 | CUSTOMERS tab | Lists all the mobile users using the ConnectAlarm app. |
3 | SUSPEND | Appears after selecting the check box (callout 1). Toggles between SUSPEND and ENABLE the user same effect as pressing the active or suspend icon on the right side of the customer row. |
4 | REMOVE | Click to remove the customer. |
5 | Search field | You can search for customers by typing keywords. |
6 | Customer field | Click the customer row to open the examination pane for customer details and management. |
7 | +ADD CUSTOMER | Create new customer. The field requires an email address which initiates the two factor verification (2FA) procedure. |
8 | Customer examination pane | By selecting a customer row an examination pane opens with detailed customer data. |
9 | Panel row | All panels connected to this customer. To remove the panels, click the - icon. |
10 | +ASSIGN PANEL | Click to add a panel to the customer. |
11 | RESET PASSWORD | Reset password of this customer. Note that this password is for the customer to access the mobile app, not the password to connect to the panel. |
12 | REMOVE CUSTOMER | Click to remove the customer. |
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