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Servicing panels

You can service an individual panel in the Equipment hub, or multiple panels at once in the Equipment page. When servicing a panel with the SERVICE or FAULTS lists, see the following definitions:

Table 1. SERVICE or FAULTS list

Action

Description

Change Group

Move one or more panels from one group to another. For more information about groups,

see Groups page.

Refresh State

Refresh the most up-to-date information for one or more panels, such as the faults and

panel status.

Refresh Con- figuration

Refresh the configuration parameters of one or more panels.

Push Basic Con- figuration

Push a custom basic configuration to one or more panels. For more information about creating a basic configuration, see Creating a basic configuration from an existing panel

configuration.

Trigger Dis- covery

Start a discovery process. During the discovery process, the server uploads con- figuration parameters from the panel to the server. You can also select a timeout to

determine how long the discovery process runs.

Remove

Remove one or more panels from the server.

Note: If the server is set to auto-enroll and the panel is still connected to the server, the panel enrolls again.

Mark for service

Mark one or more panels for service. If you mark a panel for service, the service icon

and the user icon of the user that the task is assigned to appear in the FAULTS column on the Equipment page. The user icon features the initials of the assigned server user.

Reassign

Assign the service task of one or more panels to a different server user.

Resolve faults

Remove the service icon and user icon from one or more panels that are marked for ser-

vice.

Suspend faults

Suspend a fault on one or more panels until a specified date. The fault icons become

gray in the FAULTS column on the Equipment page.

Resume faults

Resume suspended faults on one or more panels.


Related topics

Navigating the Equipment page Equipment hub

Adding panels to the server Adding a panel to the server

Assigning a panel to a different group Creating a new report on the Equipment page Enabling automatic panel enrollment

Marking one or more panels for service on the Equipment page Pushing a basic configuration to one or more panels Reassigning one or more panels that are marked for service

Refreshing a panel configuration Resolving faults in one or more panels Suspending faults in one or more panels