Callout

Name

Description

1

Equipment

Customized search filters that you create for the Equipment page appear here. For more information, see Using the search filter.

The preset Faulty Panels and Suspended Faults search filters appear by default. Click Faulty Panels to filter the panels page to only display panels with faults. Click Suspended Faults to filter the panels page to only display panels with suspended faults. Press the X icon on a filter to remove it. If no filters exist then the FILTERS menu will not be shown.

2

Check box

Select the check box of one or more panels to enable SERVICE, FAULTS, CREATE REPORT, and RUN INSPECTION.

3

Panel filter

Displays the panel name and panel ID. By default, the panel name is the panel ID. To change this to a custom name, edit the panel information in the Equipment hub. For more information, see EDIT in Navigating the equipment hub. For more information on changing the panel name or account, see Editing basic panel and customer information.

Note: For Neo panels, the panel ID is the integration identification number. To find this number, enter [851][422] in the panel keypad.

Select the panel name to open the panel in the Equipment hub. For more information about the Equipment hub, see Equipment hub.

4

Service

To perform an action on one or more selected panels, from the SERVICE list, select one of the following options:

• Change Group

• Refresh State

• Refresh configuration

• Push Basic Configuration

• Trigger Discovery

• Remove

For more information on servicing panels, see Servicing panels.

To enable SERVICE, select the check box of one or more panel rows.

5

FAULTS

To perform an action on one or more selected panels, from the FAULTS list, select one of the following options:

• Mark for service

• Reassign

• Resolve faults

• Suspend faults

• Resume faults

For more information on servicing panels, see Servicing panels.

To enable FAULTS, select the check box of one or more panel rows.

6

Owner

Displays the owner's initials. Hover over the owner's initials to view more owner information. For more information, Owner information.

7

Owner information

Hover over the owner's initials to view the following owner information:

• Owner name

• Owner email address

• Owner phone number

• Owner address

• Any comments posted on the INFO tab

8

GROUP

column

The group that the panel connects to, and the model of the panel, displays in the

GROUP column. For more information about groups, see Groups page.

Click the group name to open the group hub. For more information about the group hub, see Groups hub.

9

CREATE REPORT

Click to create a new report for one or more selected panels. For more information about creating a report, see Creating new reports and Creating a new report on the Panels page.

To enable CREATE REPORT, select the check box of one or more panel rows.

10

Blue star

A blue star marks the dealers’ groups. For more information about dealers’ groups, see Dealer registration.

11

Connection status

The G icon represents a GPRS or cellular connection, the W icon represents the Wi-Fi connection, and the B icon represents an Ethernet or broadband connection. The color of an icon represents the following information:

• If an icon is gray, no communication channel is present.

• If an icon is green, the communication channel is present and the server receives keepalive messages from the panel.

• If an icon is blue, there is an open connection between the panel and the server.

• If an icon is red, the communication channel is present but the server does not receive keepalive messages from the panel.

• If an icon is black, keepalive messages are disabled in the panel's group.

Note:

• You can only disable keepalive messages for Neo panel groups.

• The icon, Bg, indicates that the cellular connection is through an Ethernet board.

12

RUN INSPECTION

Click to create a new inspection for one or more selected panels. For more information about creating an inspection, see Creating a remote inspection for a batch of panels and Scheduling a remote inspection for an individual panel.

To enable RUN INSPECTION, select the check box of one or more panel rows.

13

EVENTS

column

The EVENTS column contains a summary of alarm and alert events. The bell symbols indicate an alarm and the warning symbol indicates an alert. The green tick indicates a no alarms or alerts. For more information on events, see Event severity in Navigating the Events page.

Click the bell symbol to view a list of alarms from the panel and click the warning symbol to view a list of alerts from the panel.

If there are no events, or all events are resolved, a green check mark displays.

14

FAULTS

column

The FAULTS column displays any faults that affect the panel.

Hover over a fault icon to see a detailed description of the fault. Click a fault to view a list of all faults from the panel.

If a panel is marked for service, a user icon appears to left of the FAULTS column with the initial of the user that is assigned to service the panel. For more information about marking or reassigning a panel for service, see Marking a panel for service in the Panels hub and Reassigning one or more panels that are marked for service.

15

Search bar

In the search bar, search for a panel with the key-value pairs or by typing a search term. You can also type a search term to find a panel with private data, such as name, phone number, email address, and home address, that is avail- able in the INFO tab of a panel in the Equipment hub.

16

Last panel viewed

Click to view the last panel viewed in the Equipment hub.

17

Billing plan button

For the IQ panels displays and sets the billing plan for the panel. For more information, see Billing plan.

You can set up Short view or Full view for the billing plan button. For more information, see Billing status view.

18

ADD PANEL

Click to add a new panel to the server. For more information on adding a panel to the server, see Adding panels to the server.

19

Customer and installer apps

Click to open the customer and installer apps dialog box and perform one of the following actions:

• To allow a customer to access the application by using the mobile application, turn on User App.

• To disallow a customer to access the application by using the mobile application, turn off User App.

• To allow an installer to access the application by using the mobile application, turn on Installer App.

• To disallow an installer to access the application by using the mobile application, turn off Installer App.

20

RI column

The RI column displays the status of the last remote inspection.

Click the RI icon to open the panel on the REMOTE INSPECTIONS tab in the equipment hub. For more information about REMOTE INSPECTIONS tab, see Remote inspections tab.