Resolve tab

Navigating the resolve page

To access the RESOLVE page:

1. Click Settings.
2. Click the RESOLVE tab in the ribbon menu.

Figure. Resolve tab

Callout	Description	Function
1	Remote inspection	You can enable or disable email notifications to the customer for successful report inspection and also enable or disable generating events for successful or failed inspections.
2	Automation activation settings	Enable this feature to permit activation of outputs or PGMs on a panel during a set time window when an alarm is received in order to avoid false activation of security equipment. The server administrator can choose from three options for controlling automation devices: Enabled (can always control devices) Disabled (cannot control devices) By alarm (activates on a defined timer after an alarm) DISPLAY Z-WAVE AND POWERG+ DEVICES: When you enable this option: In the panel hub, the OUTPUTS tab change to AUTOMATION. In the AUTOMATION tab you can view and control the Z-Wave and PowerG+ automation devices. Related topics: Outputs or Automation tab
3	Multi-Factor Authentication General	You can enable MFA on the server and set the SMS broker here.
4	Multi-Factor Authentication Parameters	You can set the MFA options here.
5	Self-Registration	You can set up the Self-Registration on the server.
6	Weather/Location/Timezone Sync Settings	Enable weather forecast display.
7	Google settings	Enable the Google API key to use location features.
8	Rotation	Set the length of time that events, processes, reports, action log, unverified accounts, rri results are saved on the server. MAXIMUM OF RULE ENGINE LOGS COUNT PER PANEL USER: Use this option to limit the number of rule engine events logged in the user app, for each user. When the number of rule engine logs reaches the limit that you set here, the user app deletes the older log to make space for the newer log.

Related topics

• Self-Registration
• Weather forecast

Self-registration setup

To set up the self-registration, on the navigation pane click Settings, then click the RESOLVE tab, and then click the pencil icon of Self-Registration section:

Callout	Name	Description
1	Registration Mode	Lists the following options. Disabled: self-registration is disabled Automatic Approval: new user is immediately approved and active Manual Approval: new user needs approval
2	Default Role	Sets the role assigned to new users
3	Self-Registration	Displays the self-registration settings.
4	Pencil icon	Click to edit the self-registration settings.

Related topics

• Self-registration procedure

Weather forecast

To set up the weather forecast display, you need to complete the following steps:

1. WeatherAPI.com sign up
2. GeoNames sign up
3. PowerManage setup
4. IQ panel 4 setup

WeatherAPI.com sign up

1. Go to Free Weather API - WeatherAPI.com
2. Scroll down until Quick and Easy Signup for Weather API and click Get Started.
3. Complete the signup: take note of the username (email) and API token

important

Some features require payment.

PowerManage setup

To set up the weather forecast display, on the navigation pane, click Settings > RESOLVE > the pencil icon on the Weather/Location/Timezone Sync Settings group:

Name	Description
Weather API token	Enter the API token got during the WeatherAPI.com sign up.
Geo Names username	Enter the Geo Names username.
Sync interval	Set the sync interval.

IQ panel 4 setup

To set up the weather forecast display, on the IQ panel menu, tap Settings > Advanced Settings > enter the installer code then tap Installation > Installer Settings, and then search the Sync Weather Forecast and Weather Forecast Interval options: for more information, refer to the panel installation manual.

Multi Factor Authentication

In order to increase security and avoid fraudulent log in attempts, PowerManage V4.10 introduced MFA in the ConnectAlarm user app. In V4.12 MFA can be added to both the AlarmInstall app and the GUI. By default the MFA is disabled.

To enable firstly set the SMS broker:

1. Go to Settings > RESOLVE > Multi-Factor Authentication General

To set MFA options use:

1. Settings > RESOLVE > Multi-Factor Authentication Parameters

note

The operator's phone number can be changed in two locations:

• In the System Menu, click Users then specific user. In the EDIT dialog box you will be able to change the phone
• User icon on top right of the screen click Edit Profile then edit phone.

Technical support can access the MMI settings by navigating to Maintenance, then DSA account, and editing the Phone Number. This option is available if the Administrator has changed their phone number without updating it in the GUI. Additionally, Technical support can disable MFA from MMI if any issues arise.

Rotation setup

To optimize disk usage and minimize the risk of server disk overfill — which could lead to complete system failure — we implement a rotation mechanism for specific data stored in both the database and the file system.

Overview

There are two types of rotation strategies:

• Configurable
• Hardcoded

Configurable Rotations

Configurable rotations can be managed by users through the Web GUI:

Settings → Resolve → Rotation

Each configurable rotation has its own threshold values and runs via cron at specific times.

tip

All configurable rotations can be executed on demand from the MMI.

Action Log Rotation

The rotation script is scheduled to run daily at 02:30 AM:

Threshold values

Defines the maximum age (in days) of action log entries. Entries older than this value will be removed.

• Minimum value: 1 (day)
• Maximum value: 1825 (5 years)

Events Rotation

The rotation script is scheduled to run daily at 02:00 AM:

Threshold values

Defines the maximum age (in days) of event entries. Entries older than this value will be removed.

• Minimum value: 1 (day)
• Maximum value: 366 (1 year)

tip

We rotate events ordered by panel serial, and there cannot be more than 256 events per panel

Processes Rotation

The rotation script is scheduled to run daily at 01:30 AM:

Threshold values

Defines the maximum age (in days) of processes entries. Entries older than this value will be removed.

• Minimum value: 1 (day)
• Maximum value: 366 (1 year)

Reports Rotation

The rotation script is scheduled to run daily at 03:00 AM:

Threshold values

Defines the maximum age (in days) of reports entries. Entries older than this value will be removed.

• Minimum value: 1 (day)
• Maximum value: 366 (1 year)

RRI Results Rotation

The rotation script is scheduled to run daily at 01:00 AM:

Threshold values

Defines the maximum age (in days) of RRI entries. Entries older than this value will be removed.

• Minimum value: 1 (day)
• Maximum value: 1825 (5 years)

tip

The most recent RRI record for each panel is not rotated

Rule Engine Log Rotation

The rotation script is scheduled to run daily at 01:00 AM:

Threshold values

Defines the maximum age (in rows) of Rule Engine Log entries. Entries older than this value will be removed.

• Minimum value: 1 (row)
• Maximum value: 5000 (rows)

Unverified Accounts Rotation

The rotation script is scheduled to run daily at 04:00 AM:

Threshold values

Defines the maximum age (in days) of Unverified Accounts entries. Entries older than this value will be removed.

• Minimum value: 1 (day)
• Maximum value: 366 (1 year)

tip

1. Accounts will not be rotated if the interval from the registration date is shorter than the specified rotation period.
2. Accounts that already have assigned panels will not be rotated, even if they are unverified.
3. Verified "Active" accounts will not be rotated.
4. "Suspended" accounts will not be rotated.

Hardcoded Rotations

Hardcoded rotations cannot be manage by users through the Web GUI. The values are predefined in the code.

Statistic Tables Rotation

The rotation script is scheduled to run daily at 00:30 AM.

This script removes all entries in the tables displayed on the Dashboard page that are older than 31 days.