If the bulb is blue, the panel has open connection to the server. Commands from the server execute immediately.

If the bulb is gray, keepalive messages are disabled in the group that the panel associates with.

If the bulb is white with a red outline, the panel is offline. There is no open connection and the server does not receive keep alive messages from the panel.

If the bulb is green, the panel is online. The server receives keep alive messages from the panel.

Callout

Name

Description

1

Online status

The bulb color signifies the status of the connection between the panel and the server. Hover over the bulb to see a text description of the connection status.

2

Panel name

Displays the panel name and account number of the selected panel.

3

Status stream

A stream of various statuses. The status stream may not be up-to-date if the online status bulb is not green.

Note: A progress bar displays instead of the status stream if a discovery process is in progress.

4

Equipment hub tabs

Click a tab title to view the tab in the Equipment hub.

5

Billing plan button

The billing plan button displays the billing plan set for the panel. Click on this button to open the Billing status pane to set up the panel’s billing plan.

For more information, see Billing plan.

6

EMERGENCIES

Select from 3 emergency events on the panel to create a real event:

• Fire

• Panic

• Emergency alarm

7

FAULTS

To perform an action on the panel, from the FAULTS list, select one of the following options:

• Mark for service: Select to mark a panel for service.

• Reassign: Select to assign the service task to a different server user.

• Resolve faults: Select to remove the service icon and user icon from a panel that is marked for service. The fault is now resolved.

• Suspend faults: Select to suspend a fault until a specified date. The fault icons become gray in the FAULTS column.

• Resume faults: Select to resume suspended faults.

8

Last viewed panel

Click to view the last viewed panel in the Equipment hub.

Displays panel ID and primary user of the panel. 'Unassigned' is displayed when primary user is not defined.

9

ACTIONS

To perform an action on the panel, from the ACTIONS list, select one of the following options:

• Customer App: The user can access the panel using the customer mobile app.

• Installer App: The installer can access the panel using the installer mobile app.

• Trigger Discovery: Start a discovery process. During the discovery process, the server uploads configuration parameters from the panel to the server.

• Edit: Click to edit the panel information. You can edit the panel account number, group, client type, and SIM number.

• Remove: Click to remove the panel from the server.

• BBA/GPRS Encryption: Slide to the right to force encryption communication when using this channel. It can be disabled when there is no communication, for example after defaulting a panel.

• Working Key: Encryption keys secure the communication between PowerManage and IQ panels. All IQ panels are released from manufacturer with a default encryption key that PowerManage changes to a unique working key, for each panel, when you enroll the panel on PowerManage.

If enrolled IQ panel is factory reset, you need to disable the working key to restore communication between the panel and PowerManage. After first communication between the panel and PowerManage, the Working Key option enables automatically.

Note: This option is only available for IQ panels.

• Read Diagnostic: Reads the power statistics of the panel. To view the results when the process finishes, select the control panel in the DEVICES tab and then select the DIAGNOSTICS tab in the pane to the right.

Note: This option is available for Neo and PSP panels only.

10

REFRESH

Click to receive a reading of the latest status change in the panel

11

REMARK

Add and remove comments about the selected panel